Technical Support Engineer

• Sep 2022 - Present

Technical Support Analyst

• Apr 2021 - Sep 2022

Network Manager

• Sep 2019 - Apr 2021

Responsible for all onsite aspects of network management for one of the RCT school networks of approximately 1000 users, including installations, maintenance, upgrades, system security and documentation.Providing second and third line support for all stakeholders. Identify changing requirements and implement developments. Assist ICT Systems Manager in the development of ICT provision across the Trust, including planning, budget and delivery of asset replacement and projects.

Senior ICT Technician

• Oct 2015 - Aug 2019

Re-deployed from Carre's Grammar School to a Robert Carre Trust site to fill the position of an outgoing Network Manager, where I was responsible for the line management of an onsite technician and mentoring for apprentices. The roll developed quickly to include most day-to-day network management tasks, providing second line support to all stakeholders and ensuring a consistent approach across Trust sites.

IT Support Technician

• Sep 2007 - Oct 2015

Providing first line support to staff and students on all client side aspects of the school network. Progressed into creation and maintenance of less critical servers. Daily administration/prioritisation of helpdesk. Problem solving through to resolution. Maintenance and installations of hardware and software. Creation & maintenance of technical documentation and asset records. Supervision of apprentices throughout their qualifications. Providing first line support to staff and students on all client side aspects of the school network. Progressed into creation and maintenance of less critical servers. Daily administration/prioritisation of helpdesk. Problem solving through to resolution. Maintenance and installations of hardware and software. Creation & maintenance of technical documentation and asset records. Supervision of apprentices throughout their qualifications.

IT Support Technician

• Aug 2005 - Aug 2007

Responsible for running in house maintenance and repairs workshop, building and servicing public and small business client computers and printers. Provided first point of contact for customers. Day-to-day running of small shop including purchasing. Responsible for running in house maintenance and repairs workshop, building and servicing public and small business client computers and printers. Provided first point of contact for customers. Day-to-day running of small shop including purchasing.

Supervisor

• May 2002 - Jun 2005

Initially working just Saturdays whilst studying for my A Levels, my role developed from Sales Assistant to full time 3rd Key Holder (Supervisor) being responsible for supervising the shop floor, stock and deliveries. Towards the end of my career with Superdrug I also undertook the Assistant Manager Role, managing all aspects of the shop during the Managers day(s) off and providing cover during their annual leave. Initially working just Saturdays whilst studying for my A Levels, my role developed from Sales Assistant to full time 3rd Key Holder (Supervisor) being responsible for supervising the shop floor, stock and deliveries. Towards the end of my career with Superdrug I also undertook the Assistant Manager Role, managing all aspects of the shop during the Managers day(s) off and providing cover during their annual leave.

Cleaner

• Jul 2003 - Sep 2004

Evening role undertaken whilst studying for my A Levels with the school. Evening role undertaken whilst studying for my A Levels with the school.