Experience

Selcouth Technology

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Application and Production Support Engineer

  • Feb 2020 - Present

  1. Monitor key Performance Indicators. 2. Handle transaction related issue. 3. Schedule script through crontab. 4. Searching Bugs in data. 5. Responsible for managing the operation seamlessly and timely SLA delivery along with maintaining high level of customer satisfaction. 6. Daily work on Tickets to ensure that all customer queries and escalation is followed up on a timely basis. 7. Generate weekly and monthly reports and send to the concern team. 1. Monitor key Performance Indicators. 2. Handle transaction related issue. 3. Schedule script through crontab. 4. Searching Bugs in data. 5. Responsible for managing the operation seamlessly and timely SLA delivery along with maintaining high level of customer satisfaction. 6. Daily work on Tickets to ensure that all customer queries and escalation is followed up on a timely basis. 7. Generate weekly and monthly reports and send to the concern team.



RIVIGO

• India
• Truck Transportation
• 700 & Above Employee

• Associate

  • Aug 2018 - Feb 2020

  1. Report to Managment. 2. Manage a team of 10 B.P and 40 Captains. 3. Accountable for client communications through emails. 4. Identify and drive continuous improvement and initiatives in process. 5. Generate weekly and monthly reports and send to the concern department. 6. Work on Tickets to ensure all customer queries and escalations are followed up on timely basis. 7. To ensure team members achieve agreed standards in relation to their job assignments. 1. Report to Managment. 2. Manage a team of 10 B.P and 40 Captains. 3. Accountable for client communications through emails. 4. Identify and drive continuous improvement and initiatives in process. 5. Generate weekly and monthly reports and send to the concern department. 6. Work on Tickets to ensure all customer queries and escalations are followed up on timely basis. 7. To ensure team members achieve agreed standards in relation to their job assignments.