Experience

Secret Shopper
• Information Technology & Services
• Independent Contractor

  • May 2017 - Present


Arby's Restaurant Group, Inc.

• Assistant Manager

  • Apr 2017 - Present

• Shift Supervisor

  • Dec 2015 - Apr 2017

  Food Prep, Customer Service, Scheduling, Morning Paper Work, Closing Paper Work, Bank Deposits, Monitoring Crew, Delegating Responsibilities, Open and Close Store at Scheduled Times, Production of Customer Orders in a Timely Manner, Quality Check.



Market Force Information

• United States
• Market Research
• 300 - 400 Employee

• Secret Shopper

  • Nov 2010 - Present

  Accept secret shopping jobs in my local area, download information needed to be successful and print off paperwork needed for the shop. Once I have completed the shop, I submit my report via the website and upload any pictures that may have been taken for the job, I also submit a copy of my receipt as proof I have completed the shop. Accept secret shopping jobs in my local area, download information needed to be successful and print off paperwork needed for the shop. Once I have completed the shop, I submit my report via the website and upload any pictures that may have been taken for the job, I also submit a copy of my receipt as proof I have completed the shop.



Pizza Hut

• Accounting
• 1 - 100 Employee

• Delivery Driver

  • Jan 2016 - Apr 2016

  Deliver orders to customers homes and/or business in a timely manner. Always prompt and polite and meeting the customers needs and expectations. Drive safely and always follow rules of the road. Carry proper insurance and registration in vehicle at all times. When store was closing I performed shift cleaning duties and insured the store was set up to be open properly in the morning. Deliver orders to customers homes and/or business in a timely manner. Always prompt and polite and meeting the customers needs and expectations. Drive safely and always follow rules of the road. Carry proper insurance and registration in vehicle at all times. When store was closing I performed shift cleaning duties and insured the store was set up to be open properly in the morning.



West Park Hospital

• United States
• Medical Practices
• 1 - 100 Employee

• VOS (Visual Observation Staff)

  • Aug 2012 - Feb 2015

  Sit with patients that needed 24 hour care. I would ensure their safety and provide what services I could to make them comfortable. Most of my work was done in the long term care center with patients that were getting ready to pass away. I would sit with them and make sure they were OK and comfortable as could be. I also would sit with mentally ill patients and insure their safety. I would have patients with many different needs, some were admitted for suicide attempts, some for drug use, others were there for surgery and needed extra care.I would fill out a chart every 15 minutes on the patients status and alert nursing staff of any problems that I needed help with. Show less

• Laundry tech

  • Nov 2010 - Jul 2014

  Process laundry in hospital facility, follow proper procedures when foreign items were found. Wash, Dry, Fold and deliver clean linens to departments in hospital. Collect and sort linens. Maintain clean facility. Report daily to department head for change in procedures. Collect, sort, process personal clothing from long term care center.



Walmart

• United States
• Retail
• 700 & Above Employee

• Front End Zone Supervisor

  • Jul 2014 - Jan 2015

  Oversee that policies and procedures are being followed on the front end of the store including: cashiers, CSM's, maintenance, cart pushers, people greeters and customer service area. Create and post weekly schedules for employees. Problem solving with customers and employees. Verify bank deposits. Create and give annual employee evaluations. Evaluate situations and apply proper disciplinary actions up to and including termination. Oversee that policies and procedures are being followed on the front end of the store including: cashiers, CSM's, maintenance, cart pushers, people greeters and customer service area. Create and post weekly schedules for employees. Problem solving with customers and employees. Verify bank deposits. Create and give annual employee evaluations. Evaluate situations and apply proper disciplinary actions up to and including termination.

• Department Manager

  • Jun 2002 - Nov 2010

  Maintain my assigned department via ordering product, rotating produce, pulling product that was close to going out of date, inventory control, price changes, stocking product. Over see department changes and reset mods as needed or required. Communicate with upper management as needed. Weekly meetings with other department managers to talk about upcoming events and department issues. Work together as a team to solve/resolve any problems any department may have. Maintain my assigned department via ordering product, rotating produce, pulling product that was close to going out of date, inventory control, price changes, stocking product. Over see department changes and reset mods as needed or required. Communicate with upper management as needed. Weekly meetings with other department managers to talk about upcoming events and department issues. Work together as a team to solve/resolve any problems any department may have.



Y-Tex

• United States
• 1 - 100 Employee

• Hot Stamp

  • Feb 2005 - Apr 2006

  Worked morning shift creating ear tags for animals. I would use a hot stamp machine to embed a number or letter into different size ear tags for customers. Most of the time, I was making cow ear tags. Double check quality of work and report any problems with my machine to the supervisor on duty. Worked morning shift creating ear tags for animals. I would use a hot stamp machine to embed a number or letter into different size ear tags for customers. Most of the time, I was making cow ear tags. Double check quality of work and report any problems with my machine to the supervisor on duty.



7 11

• United States
• Retail Groceries

• Assistant Manager

  • May 2000 - May 2002

  I started off working night shift as a store attendant. Within 3 months I was moved to days and became the assistant manager. I worked close with the store manager to restore stores that were franchised and behind on payments. I would go in and release employees from the store that were hindering the growth of the store. I would re-train employees that qualified to stay and hire new employees to ensure the store was a success. Once training was complete in one store, I would move onto the next store that needed assistance. Show less