Experience

• 

  Apollo Retail Specialists

  • Fulfillment & Logistics Project Manager
• 

  Apollo Retail Specialists

  • Baltimore, Maryland, United States

  • Fulfillment & Logistics Project Manager

    • Mar 2024 - Present
    • Baltimore, Maryland, United States

    We provide end to end supply chain management and deployment of retail equipment from graphics to full store fixtures in support of turnkey resets, remodels and new stores.One of the biggest issues retailers face during remodels, resets, or new store openings is having all fixtures and display ma...

• 

  HIGH'S of Baltimore

  • Baltimore, Maryland, United States

  • Manager

    • 2022 - Mar 2024
    • Baltimore, Maryland, United States

    - Coached a team of five and implemented a new employee training program that improves team skills, boosts productivity, and has improved employee retention by 35%.- Led the team to increase sales by 56% and achieve a customer satisfaction rating of 90%.- Assess and prioritize daily tasks, coordi...

• 

  Enviro-Master Services ®

  • Baltimore, Maryland, United States

  • Regional Sales Manager

    • 2019 - 2021
    • Baltimore, Maryland, United States

    - Managed over 750 customer accounts and implemented a performance tracking system that utilized KPIs, CRM, and multiple dashboards to analyze key accounts, optimize lead generations, and identify bottlenecks.- Achieved a 25% increase in sales revenue through the performance tracking system.- Coo...

• 

  GM Fleet and Commercial

  • Northeast Region

  • Business Development Manager (BDM)

    • 2016 - 2018
    • Northeast Region

    - Achieved 95% customer satisfaction rating by providing exceptional customer experiences in the vehicle acquisition process.- Helped generate $5 million in sales revenue by finding vehicles that met customer needs and improved their business operations.- Supported over 100 customers through the ...

• 

  Eyewitness Surveillance

  • United States
  • Security and Investigations
  • 1 - 100 Employee

  • Regional Account Manager

    • 2013 - 2016

    - Led and trained a team of seven to manage 375 major accounts, providing services and technical support, educational support, training, system installation, and additional equipment.- Utilized Salesforce, CRM, and multiple data sources to interpret customer data, diagnose gaps, and establish action plans to optimize operations, resolve program errors, and address customer needs.- Successfully reduced labor hours by 18%, resulting in a cost savings of $275,000 per year.- Designed and implemented a new customer onboarding process, providing technical SOPs, protocols, pre-programmed iPads, and facilitating company training sessions and software installation, which reduced onboarding time by 24% and saved an average of $10,000 per customer.- Made frequent visits to existing customer sites across the country, resulting in a 15% increase in customer satisfaction ratings.- Created all marketing and promotional materials for the Eyewitness brand, resulting in a 20% increase in leads generated.- Developed a new sales service called "Co-Pilot" for the Eyewitness brand, resulting in a 30% increase in sales revenue.- Successfully achieved and maintained a 95% customer retention rate.- Provided guidance, internal goals, and high expectations for the team to execute and maintain the high level of client satisfaction provided to our customers.

  • Business Development Associate

    • 2013 - 2014

    Business Development Associate focused on driving remote surveillance solutions and video analytics to include audio interaction, heat mapping, radio frequency identification etc. Provide regional support to our Engineers in the Mid Atlantic Region, Virginia and Chicago areas. Provide and discover marketing and sales initiatives for Eyewitness' past, current and future customers and prospects. Vertical focus in the automotive, manufacturing, recycling and chemical industries. Inside sales and support associate with emphasis on marketing and corporate development.

• 

  EMCO Elevator Modernization Co, Inc.

  • Washington D.C. Metro Area

  • Sales Associate

    • 2011 - 2013
    • Washington D.C. Metro Area

    Modernize elevator cabs, handle new construction opportunities, read and determine specifications and drawings to obtain material and finish expectations. Write proposals based on customer needs. Involved in site surveys, client meetings to discuss modernization, or new construction options for c...

• 

  TIAA-CREF

  • United States
  • Financial Services
  • 700 & Above Employee

  • Institutional Liaison

    • Dec 2007 - Jun 2011

    The resident expert on 15 North East based Institutions. Serve as the point of contact for all Plan Administrators, compliance departments, payroll vendors, as well as, internal and external associates that are affiliated with servicing these institutions. Responsible for maintaining current rules and regulations that are within compliance standards for each plan. Handle daily inquiries and distribute requests made by institutions and internal upper management. Maintain strong client relationships and visit institutions to educate and implement on potential service enhancements for their plan services, i.e. (auto-enrollment, loans). Conduct conference calls daily with associates and Plan Administrators to resolve issues, or satisfy requested services.

  • Quality & Assurance Analyst / Business Continuity Coordinator

    • Aug 2008 - Oct 2010

    Quality Assurance Analyst :Auditor of post transactions using several systems, primarily OMNI Station. Played an integral part in achieving an unqualified SAS 70 for 2 yrs. Assisted Price Waterhouse Coopers (PWC) in gathering information and evidence to support internal audits. Served as technical and procedural mentor for particular transactions. Responsible for identifying processing failure trends, root causes, develop recommendations and creating process improvements for all transaction types to obtain 100% customer satisfaction & company recognition. Created Business Requirement Documentation, Standard Operating Procedures for transaction types, & Learning Alerts to ensure that procedures are followed and compatible with our Business units. Worked with management to address control and quality management gaps. Conducted training sessions to achieve understanding of new processes. Business Continuity Coordinator:Perform risk assessments, operational impact analysis, and developing and testing recovery strategies in case of a critical company circumstances. Create processes, training and communications on system use for new Planners. Develop and establish risk management and security policies and procedures. Conduct weekend and after hours testing to ensure proper responses from upper management.

• 

  SunGard / Enterprise Iron

  • Charlotte, North Carolina, United States

  • Participant Value Group Consultant At TIAA-Cref

    • 2007 - 2008
    • Charlotte, North Carolina, United States

    Complete timeline of events and analyze cause and effect of processing. Audited internal processes, policies, and procedures. Conclude the exact error and make necessary adjustments to participants Retirement Accounts in OMNI. Processed transactions to correct invalid investments in retirement ac...

• 

  T. Rowe Price

  • Retirement Plan Coordinator

    • Nov 2002 - Dec 2007

    Managed 12 401K plans and 6 Money Purchase Plans (MPP). Worked directly with all areas i.e. Plan Administrators and their backups, compliance, payroll, human resources, and any other individuals or areas that required information or assistance with keeping the 401K & MPP plans running smoothl...