Francisco Fernandez

Head of Delivery: Web Dev at Colored Byte
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Contact Information
us****@****om
(386) 825-5501
Location
Santiago Metropolitan Area, CL
Languages
  • English Full professional proficiency
  • Spanish Native or bilingual proficiency
  • French Elementary proficiency

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Bio

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Credentials

  • Fluidez de Duolingo en inglés: Competente (Estimado)
    Duolingo
    Oct, 2015
    - Sep, 2024

Experience

  • Colored Byte
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Head of Delivery: Web Dev
      • Sep 2022 - Present

    • Lead Project Manager
      • May 2021 - Sep 2022

    • Project Manager
      • Sep 2020 - May 2021

    • Developer
      • Jun 2020 - Sep 2020

  • Miracle Brand
    • United States
    • Manufacturing
    • 1 - 100 Employee
    • Customer Service Manager
      • Jul 2020 - Oct 2020

      Management for everything customer service related; lead of email, chat, phone and social media departments. Implementation of systems and integrations. Creation of KPIs and efficient staff tracking. Management for everything customer service related; lead of email, chat, phone and social media departments. Implementation of systems and integrations. Creation of KPIs and efficient staff tracking.

  • Octik/Northwestern Brands
    • Head Of Administration
      • Jan 2018 - Jun 2020

      Started as a customer service agent, worked with several ticketing platforms such as Reamaze, Gorgias, Zendesk and Helpscout. Processed unapplied discounts, order changes, tracking updates on the Shopify platform. Also did some fulfillment work with the use of apps such as MassFulfill, Easy Reports and Dropified along with suppliers, uploaded tracking numbers, sourced products and made order updates. Was promoted to head of customer support where I handled staff, KPIs and reporting with the use of Google Sheets, Docs and time trackers such as Hubstaff. Was promoted to head of administration where I handled the staff of several areas, including fulfillment, customer support and disputes/escalations team. Created KPIs for the team, developed Shopify stores and fully set them up. Worked with PayPal, Stripe and Shopify Payments disputes/chargebacks to deescalate and solve them. Worked with Airtable to manage new products and made changes and approvals. My other work here include launching ads through Facebook Ads, setting them up from scratch. Set up Google Analytics accounts. Managed a Google Suite account with several domains and created Zapier automations. Show less

  • DMYF Online Project
    • Spanish Translator
      • Jan 2019 - May 2019

      English to Spanish cryptocurrency article translation. English to Spanish cryptocurrency article translation.

  • Worldwide English
    • United Kingdom
    • English Teacher
      • Oct 2017 - Dec 2018

      Taught English and created written tests for kids, teens and adults from level 1 to level 18. Taught English and created written tests for kids, teens and adults from level 1 to level 18.

Education

  • Universidad del Zulia
    Biology/Mechanical Engineering
    2014 - 2017
  • Centro Formadores de Futuro
    Technician in Rescue and Pre-Hospital Emergencies, Emergency Medical Technology/Technician (EMT Paramedic)
    2013 - 2014
  • Sieduca/Concordia's Teachers
    Advanced English
    2012 - 2013

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