Experience

MAISON EN VOGUE

• France
• Retail
• 1 - 100 Employee

• Customer care team leader

  • Oct 2020 - Present

  E-commerce E-commerce



Airbnb

• United States
• Software Development
• 700 & Above Employee

• Airbnb Super Host

  • Feb 2015 - Present

  - Management of all aspects of properties - Home staging & shooting - Inspect and arrange maintenance to meet standards - Advertise and market vacant spaces to attract tenants (Airbnb - Homeaway) - Maintain a positive, productive relationship with tenants - Operations management (check-in/check-out, planning house-keeping, quality control) - Management of all aspects of properties - Home staging & shooting - Inspect and arrange maintenance to meet standards - Advertise and market vacant spaces to attract tenants (Airbnb - Homeaway) - Maintain a positive, productive relationship with tenants - Operations management (check-in/check-out, planning house-keeping, quality control)



Sweetguest

• Italy
• Hospitality
• 1 - 100 Employee

• Host Account

  • Sep 2018 - Mar 2023

  - Operate as the lead point of contact for any and all matters specific to my accounts.- Build relationships with hosts based on trust and respect.- Manage a portfolio of 150 accounts.- Support and assist the team with day to day operations.- Manage pricing strategy on Airbnb to define the best price according to multiple factors (location, competitors, house characteristics, season,…).- Solve problems tactfully in order to ensure client satisfaction while on the other hand wisely using costs for resources.- Track key account metrics.- Work with the Sales team to onboard and integrate new clients and developing existing client relationships Show less

• Quality Analyst & Inspector

  • Mar 2017 - Sep 2018

  - Liaise with clients and customers- Performance analysis of Airbnb profiles (guests' comments, ratings)- Arrange and conduct open inspections in apartments- Inspection Reporting- Key Maintenance Management in collaboration with the city team- Training of internal and external resources- Home staging and photo shoot management



OspitaMI

• Italy
• Travel Arrangements

• Speaker

  • Sep 2018 - Mar 2023

  Speaker in host training conferences on quality management. Speaker in host training conferences on quality management.



independent

• Uganda
• International Trade and Development
• 1 - 100 Employee

• Project & marketing manager

  • Jan 2011 - Feb 2015

  - Team up with Brands on product development project management. - Manage all aspects of projects from specifications and production sourcing to marketing and communication. - Have developed a production network in up market home accessories and furniture industry for flexible, high quality production with "made in" label guarantee. - Team up with Brands on product development project management. - Manage all aspects of projects from specifications and production sourcing to marketing and communication. - Have developed a production network in up market home accessories and furniture industry for flexible, high quality production with "made in" label guarantee.



LYTESS

• France
• Retail
• 1 - 100 Employee

• Studio manager

  • Aug 2009 - Nov 2010

  - Responsible for project management in terms of packaging, merchandising and print. - Team management (creative direction, planning, HR management). - Interface between internal and external customers. - Working within short deadlines. - Responsible for project management in terms of packaging, merchandising and print. - Team management (creative direction, planning, HR management). - Interface between internal and external customers. - Working within short deadlines.



independant

• Movies, Videos, and Sound
• 100 - 200 Employee

• Marketing consultant

  • Jan 2008 - Jul 2009

  - Team up with brands in all aspect of marketing and communication from product development to distribution with wide range of budgets. - Expertise in Home decoration, perfumes and cosmetics, food, design and architecture luxury sectors. - Team up with brands in all aspect of marketing and communication from product development to distribution with wide range of budgets. - Expertise in Home decoration, perfumes and cosmetics, food, design and architecture luxury sectors.



Sifas

• 1 - 100 Employee

• Trade marketing and website manager

  • Jan 2006 - Aug 2007

  - Trade marketing management for DOS and independent distribution network in France, Spain and the USA. - Website and blog management. - CRM (bilingual e-newsletter, customer loyalty program) - Merchandising - Event management - Trade marketing management for DOS and independent distribution network in France, Spain and the USA. - Website and blog management. - CRM (bilingual e-newsletter, customer loyalty program) - Merchandising - Event management



Jacques Bogart SA

• Trade marketing manager

  • Nov 2002 - Oct 2005

  - Distribution Network animation plans and budgets for 5 perfume brands and 2 cosmetic brands - CRM (customer loyalty program) - Training materials development - Sales quaterly meetings management - Distribution Network animation plans and budgets for 5 perfume brands and 2 cosmetic brands - CRM (customer loyalty program) - Training materials development - Sales quaterly meetings management