Experience

The Safety Chic

• Nigeria
• Public Safety
• 1 - 100 Employee

• • Mar 2022 - Present

• • Aug 2020 - Apr 2022

• • Jan 2017 - Aug 2020

  Handle corporate communication with clients ensuring maximum satisfaction in service delivery.Source for prospective clients to help increase customer base.Think out of the box to create ideas & strategies to ensure client retention.Empathize,pacify & recompense customers who may experience any form of dissatisfaction in service delivery.Educate and inform clients and prospective clients of all products and services offered.Ensure all the values and ethics of the company are exhibited in everyday relation with clients.Inform company of clients' needs and other detailed feedback from time to time. Show less



CNSSL : Communication Network Support Service Limited

• Nigeria
• Telecommunications
• 100 - 200 Employee

• • Jan 2013 - Sep 2016

  Ensure Team members are well informed to handle difficult queries.Organize training sessions for team members on various new products and services.Monitor adherence to quality standards in service delivery and ensure those who do not meet up identify and work on grey areas with a view to a better performance.Test the knowledge of agents by drafting test questions bordering on products and services.Research deep into various products and services to have the mode of operation of these products in other to educate and assist agents in resolving difficult queries.Motivate team members to deliver the required standards by rewarding productivity and quality in service delivery. Show less

• • Jul 2012 - Jan 2013

  Resolving customer queriesEducating and informing customers of new and existing products and servicesEnsuring that customers are always happy with service deliveryMaintain consistency of quality service delivery to ensure customer's loyalty to the network is assuredMarket available products and services to customers based on their needs and trend of their performance on the network.Ensure all difficult queries are directed to the appropriate units for quick resolution.Pacify customers for all inconvenience encountered. Show less



Nezam Transport Nig. Ltd

• Personnel Assistant

  • May 2011 - May 2012

  Facilitate recruitment for desired positions in the firm. Engage prospective employees in different analytical communication to test competence and recommend for the available position or otherwise. Create and maintain a comprehensive database of all staff. Ensure compliance to all company policies. Communicate constantly with clients to ensure customer satisfaction and maintain good customer relations. Facilitate recruitment for desired positions in the firm. Engage prospective employees in different analytical communication to test competence and recommend for the available position or otherwise. Create and maintain a comprehensive database of all staff. Ensure compliance to all company policies. Communicate constantly with clients to ensure customer satisfaction and maintain good customer relations.



Clique Nigeria Ltd

• Client Relation Officer/Script writer

  • May 2008 - Aug 2008

  Required to handle corporate communication with designated clients. Develop and maintain relationship with each client Identify the different needs of each client and relay same to Agency. Develop efficient script to ensure comprehension is achieved by all target audience Research the product or service in question extensively to identify strengths, weakness and other grey areas that need to be worked on. Propose the best marketing strategy for clients after a thorough product/market survey has been achieved. Work in tandem with the creative unit to translate clients’ needs to creative and effective communication directed to its audience. Keep client updated on progress made on each handle* Develop scripts for all corporate communication such as radio jingles, tvc’s, media headlines and slogans etc. Report to the unit head at all times to seek approval before any action is carried out. Show less



Hi-Taste Furniture

• Front Desk Personnel

  • Apr 2003 - Apr 2004

  Handle the front office or reception Always give clients a warm welcome Direct clients to the appropriate office within the building. Verifying, identifying and ensure signing in & out of guests Scheduling appointments for clients with company. Monitor the due date of product delivery to clients and communicate same to appropriate unit to meet deadline. Arrange transportation for delivery of products to designated locations. Perform secretarial duties from time to time. Open and close the showroom on a daily basis. Any other duties that may be assigned by the Executive Director. Show less