Experience

Cyber Robotics

• Hospitals and Health Care
• 1 - 100 Employee

• CLINICAL SPECIALIST

  • Jun 2022 - Present

  • I am in charge of the patient mobility medical line, doing negotiation, demos, training, sales and post-sales labors. • Due to my analytical and purposeful approach, I developed a commercial strategy that allowed us to approach sectors that were not previously considered, such as nursing homes, home care and medical equipment rental companies. • Thanks to my commitment and patience, I was able to resume negotiations to recover the B2B relationship with a former business partner after 2 years. Show less



Universidad Nacional Autónoma de México

• Higher Education
• 700 & Above Employee

• Customer Success / Simulation engineer

  • Mar 2013 - Jun 2022

  Full time job, offering training for medical doctors and nurses with hi-tech medical simulators and software. - I managed the accounts of over 25 hospitals and provided training, support and feedback to over 3000 medical doctors, nurses and specialists every year. - I designed KPIs that defined the metrics of the Unit. - As a result of my effective communication skills and experience, I developed a 2-week onboarding and training program for new Unit personnel, managers, heads of education, teachers, and students on a monthly basis. - As one of the first employees, I managed to implement Startup strategies, always maintaining a growth mindset and facing any challenge that came my way. - I administered Learning Space, a learning management system and CRM design for medical simulation centers, managing over 500 accounts every year and ensuring smooth integration with daily activities. - I was the expert in the use of more than 20 hi-tech and hi-fidelity medical training devices and over 50 different lo-fidelity trainers, giving tech support, trainings and operating during various medical scenarios, assuring the users got the most out of our service by encouraging the correct usage of the equipment. ACHIEVEMENTS: - I kept a 0% churn for 6 years in a row, and kept under 7% churn in the last year. - I demonstrated innovation and creativity by manufacturing and selling 15 laparoscopic trainers to Medtronic. - Contributed to the identification and resolution of software errors, resulting in improved software updates for several products, and a better user experience. - Analyzing the data returned by our teams, I provided detailed reports on the performance of the users (surgeons), Show less



Golan / Blackthorne

• Costumer Success Manager

  • 2020 - 2021

  Remote part-time job in a Startup for the launch of IStoc COVID-19 (SaaS), software designed to monitor new COVID-19 outbreaks. - In the second semester of 2020, while in lockdown, I worked as a part-time Customer Success Manager for the launching of Istoc-Covid19 platform, a software design to monitor new COVID-19 outbreaks. - I defined the clinical processes for taking blood samples for antibody tests and uploading the information in the IStoc-COVID19 platform (SaaS). - I gave pre-sale demonstrations and onboarding for prospects, clients and sales team. ACHIEVEMENT: - Analyzing the data provided by the platform, I was able to identify the place of contagion in a client's Show less