Fan-Tzu (Pink) Yu
Director of Operations and Marketing at Robin Hood Inn & Suites- Claim this Profile
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中文 Native or bilingual proficiency
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English Full professional proficiency
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Japanese Limited working proficiency
Topline Score
Bio
Ashutosh Maru
Fan-Tzu (Pink) has distinguished traits which help to develop client network and trust. She is multi-tasking and detail-oriented which gives peace of mind, ultimately. I would say that she is an asset to any organization.
Ashutosh Maru
Fan-Tzu (Pink) has distinguished traits which help to develop client network and trust. She is multi-tasking and detail-oriented which gives peace of mind, ultimately. I would say that she is an asset to any organization.
Ashutosh Maru
Fan-Tzu (Pink) has distinguished traits which help to develop client network and trust. She is multi-tasking and detail-oriented which gives peace of mind, ultimately. I would say that she is an asset to any organization.
Ashutosh Maru
Fan-Tzu (Pink) has distinguished traits which help to develop client network and trust. She is multi-tasking and detail-oriented which gives peace of mind, ultimately. I would say that she is an asset to any organization.
Credentials
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Destination BC Tourism Digital Academy
Destination British ColumbiaMar, 2021- Sep, 2024 -
Smart Serve
Ontario Public Service
Experience
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Robin Hood Inn & Suites
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Canada
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Hospitality
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1 - 100 Employee
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Director of Operations and Marketing
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Jan 2020 - Present
• Generating sales directly and through GDS and OTA channels • Building themed and brand marketing and awareness campaigns to increase revenue • Manage all social media and public relations • Managing and training front line guest services team • Setting rates to maximize Revenue • Creating reports and providing analysis of revenue, sales, and return on marketing investment • Generating sales directly and through GDS and OTA channels • Building themed and brand marketing and awareness campaigns to increase revenue • Manage all social media and public relations • Managing and training front line guest services team • Setting rates to maximize Revenue • Creating reports and providing analysis of revenue, sales, and return on marketing investment
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H&R Block Canada
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Canada
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Financial Services
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300 - 400 Employee
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Client Service Professional
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Feb 2018 - Apr 2021
• Provide the best possible care and attention to every client • Acknowledge prior client's name and face • Identify Client's need and provide proper and accurate information • Maintain a pleasant and professional atmosphere. • Utilization of switchboard to answer inquires and transfer calls • Provide the best possible care and attention to every client • Acknowledge prior client's name and face • Identify Client's need and provide proper and accurate information • Maintain a pleasant and professional atmosphere. • Utilization of switchboard to answer inquires and transfer calls
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Best Western Plus Carlton Plaza Hotel
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Canada
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Hospitality
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1 - 100 Employee
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Fromt office agent
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May 2018 - Feb 2019
• Provided guest service, including guest check-ins/outs, reservation management, and general clerical duties • Confirmed guest reservations in advance, reviewed membership status, and prepared for guest arrival • Attended to priority tasks, such as faxed reservations, emails, phone calls and guest inquiries/concerns • Controlled cash in till; counted cash, reconciled accounts with an electronic record and investigated discrepancies • Conducted daily surveys of competing hotels to monitor room rates and availability • Acted as a concierge on evening shifts; recommended local attractions and sold third-party tours • Completed end-of-shift reports and passed on information at shift change • Responded to building maintenance issues and liaised with maintenance services • Awarded Tourism Victoria’s Victoria Hospitality Award for exceptional guest service (Sep 2018) Show less
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Days Inn Victoria Uptown
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Canada
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1 - 100 Employee
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Front Desk Agent
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Jul 2017 - Feb 2019
• Create and modify reservations using OPERA system • Utilization of switchboard to answer inquiries and transfer calls • Responsible for accommodating guest requests and concerns in an efficient and timely manner as well as perform service recovery • Accept and balance financial transactions and perform currency exchange • Provide detailed information about Victoria’s tourist attractions and local community • Emphasis on promoting and selling external tours • Create and modify reservations using OPERA system • Utilization of switchboard to answer inquiries and transfer calls • Responsible for accommodating guest requests and concerns in an efficient and timely manner as well as perform service recovery • Accept and balance financial transactions and perform currency exchange • Provide detailed information about Victoria’s tourist attractions and local community • Emphasis on promoting and selling external tours
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Canadian Campus Communities
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United States
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1 - 100 Employee
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Residence Office Assistant
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Jan 2016 - Apr 2016
• Customer Service Representative (Front Desk Operations) – Answered calls, responded to emails, etc. • Housekeeping & Maintenance: Upkeep & Cleanliness Standards • Marketing & Leasing – Housing Market Research & Data Collection for Marketing Coordinator • Developed advanced comprehension of Microsoft Office Suite & Databases • Responsible for exact and detailed record-keeping • Customer Service Representative (Front Desk Operations) – Answered calls, responded to emails, etc. • Housekeeping & Maintenance: Upkeep & Cleanliness Standards • Marketing & Leasing – Housing Market Research & Data Collection for Marketing Coordinator • Developed advanced comprehension of Microsoft Office Suite & Databases • Responsible for exact and detailed record-keeping
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Danier Leather
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Retail Apparel and Fashion
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100 - 200 Employee
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Customer Service
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Nov 2015 - Feb 2016
• Provided Individualised Customer Service & Sales Experiences • Managed Valuable Inventory • Answered Phones Calls & Recorded Messages • Multi-tasked Various Responsibilities: Cashier, Return, Exchange, Alteration • Gracefully Handled Guest Complaints • Trained & Encouraged New Staff Members • Provided Individualised Customer Service & Sales Experiences • Managed Valuable Inventory • Answered Phones Calls & Recorded Messages • Multi-tasked Various Responsibilities: Cashier, Return, Exchange, Alteration • Gracefully Handled Guest Complaints • Trained & Encouraged New Staff Members
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Education
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2016 - 2018
Royal Roads University
Bachelor of Arts (B.A.), International Hotel Management -
2015 - 2016
Centennial College
Diploma, Hospitality Management
Community
