Fanny Yung

Senior Manager, Quality Enhancement and Service Management at Cigna Hong Kong
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Contact Information
us****@****om
(386) 825-5501
Location
Hong Kong SAR, HK

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Bio

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5.0

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Fritz Young

Fanny is a seasoned and determined service management professionals

Wendy Sin

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Credentials

  • Fellow, Life Management Institute (FLMI)
    LOMA
    Jun, 2014
    - Sep, 2024
  • Associate, Customer Service (ACS)
    LOMA
    Nov, 2008
    - Sep, 2024

Experience

  • Cigna Hong Kong
    • Hong Kong
    • Insurance
    • 100 - 200 Employee
    • Senior Manager, Quality Enhancement and Service Management
      • May 2022 - Present

      Being function head of Quality Assurance, Complaint Management and Service Improvement of Cigna Hong Kong. Also responsible for Operations Incident Management and compliance monitoring.

    • Senior Manager, Customer Resolutions and Service Management
      • Jul 2021 - May 2022

  • Bupa
    • United Kingdom
    • Hospitals and Health Care
    • 700 & Above Employee
    • Manager, Customer Relations
      • May 2020 - Jul 2021

  • AIA
    • Hong Kong
    • Insurance
    • 700 & Above Employee
    • Manager, Market Conduct, Customer Experience Management
      • Sep 2017 - May 2020

    • Assistant Manager, Complaint Investigation
      • Mar 2016 - Aug 2017

    • Senior Customer Service Advisor
      • Aug 2012 - Feb 2016

  • FTLife Insurance Company Limited
    • Hong Kong
    • Insurance
    • 300 - 400 Employee
    • Customer Service Officer
      • Oct 2011 - Jun 2012

  • Standard Life (Asia) Limited
    • Hong Kong
    • Insurance
    • Customer Service Officer
      • Mar 2009 - Oct 2011

  • Manulife Hong Kong
    • Hong Kong
    • Financial Services
    • 700 & Above Employee
    • Senior Customer Service Representative
      • Jan 2008 - Feb 2009

  • AXA
    • Italy
    • Glass, Ceramics and Concrete Manufacturing
    • 1 - 100 Employee
    • Financial Consultant
      • Sep 2005 - Dec 2007

Education

  • Hong Kong Baptist University
    Bachelor of Social Science, Sociology
    2003 - 2006

Community

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