Lead Business Analyst

• Jun 2021 - Present

Solutions Architect - Data, Insight & Analytics

• Apr 2021 - Oct 2021

• Designed new Big Data schema (Customer Data Domain) for major Customer Transformation project on Apache Hadoop • Provide solution for ingesting Asda Fuel data into Customer transactional domain • Designed solutions of 3rd party integrations for Asda Loyalty project • Architected Customer Insight Platform - SSO using OIDC • Implemented Customer Data Platform - with Adobe Experience Platform • Designed solution for merging existing Customer Data Mart • Designed new Big Data schema (Customer Data Domain) for major Customer Transformation project on Apache Hadoop • Provide solution for ingesting Asda Fuel data into Customer transactional domain • Designed solutions of 3rd party integrations for Asda Loyalty project • Architected Customer Insight Platform - SSO using OIDC • Implemented Customer Data Platform - with Adobe Experience Platform • Designed solution for merging existing Customer Data Mart

Senior Technical Business Analyst

• Mar 2020 - May 2021

• Implemented platform transformation project bringing Dynamics 365 from legacy system • Managed and delivered 3rd party vehicle Pricing Engine • Designed API for external classified websites integrating with vehicle inspection booking backend • Conducted Security and Access Control audit of backend system and streamlined roles and user groups • Implemented platform transformation project bringing Dynamics 365 from legacy system • Managed and delivered 3rd party vehicle Pricing Engine • Designed API for external classified websites integrating with vehicle inspection booking backend • Conducted Security and Access Control audit of backend system and streamlined roles and user groups

Lead Solutions Architect

• Apr 2018 - Mar 2020

Lead Solutions Architect within Michael Kors' EU Ecommerce delivery team. Achievements include: • Created generic Architecture Framework for marketplace integration (drop-ship model). Implemented it with Harvey Nichols in UK and El Corte Ingles in Spain • Delivered Click & Collect and Ship from Store Fulfilment • Integrated Klarna payment method in 12 EU countries • Launced new International Shipping site (michaelkors.global) for 29 countries outside EU in partnership with… Show more Lead Solutions Architect within Michael Kors' EU Ecommerce delivery team. Achievements include: • Created generic Architecture Framework for marketplace integration (drop-ship model). Implemented it with Harvey Nichols in UK and El Corte Ingles in Spain • Delivered Click & Collect and Ship from Store Fulfilment • Integrated Klarna payment method in 12 EU countries • Launced new International Shipping site (michaelkors.global) for 29 countries outside EU in partnership with Global-e • Migrated digital communications over to Oracle Responsys • Designed solution for various EU Fiscal requirements like SAF-T in Portugal • Worked with 3rd party to implement Endless Aisle / Clienteling • Created architectural and process model for integrating with Middle East partner Chalhoub Show less Lead Solutions Architect within Michael Kors' EU Ecommerce delivery team. Achievements include: • Created generic Architecture Framework for marketplace integration (drop-ship model). Implemented it with Harvey Nichols in UK and El Corte Ingles in Spain • Delivered Click & Collect and Ship from Store Fulfilment • Integrated Klarna payment method in 12 EU countries • Launced new International Shipping site (michaelkors.global) for 29 countries outside EU in partnership with… Show more Lead Solutions Architect within Michael Kors' EU Ecommerce delivery team. Achievements include: • Created generic Architecture Framework for marketplace integration (drop-ship model). Implemented it with Harvey Nichols in UK and El Corte Ingles in Spain • Delivered Click & Collect and Ship from Store Fulfilment • Integrated Klarna payment method in 12 EU countries • Launced new International Shipping site (michaelkors.global) for 29 countries outside EU in partnership with Global-e • Migrated digital communications over to Oracle Responsys • Designed solution for various EU Fiscal requirements like SAF-T in Portugal • Worked with 3rd party to implement Endless Aisle / Clienteling • Created architectural and process model for integrating with Middle East partner Chalhoub Show less

Senior Business Systems Analyst

• Aug 2015 - Apr 2018

Working within the automobile predictive marketing arm of Epsilon, analysing large transactional data to transform it for CRM and marketing purposes. • Responsible for overall system architecture, database design and system processes • Replaced legacy CRM solution for Jaguar Land Rover France with new bespoke Oracle based system • Identified and updated relevant business rules for GDPR regulations • Launched Predictive Marketing Program for Jaguar Land Rover in UK, France and… Show more Working within the automobile predictive marketing arm of Epsilon, analysing large transactional data to transform it for CRM and marketing purposes. • Responsible for overall system architecture, database design and system processes • Replaced legacy CRM solution for Jaguar Land Rover France with new bespoke Oracle based system • Identified and updated relevant business rules for GDPR regulations • Launched Predictive Marketing Program for Jaguar Land Rover in UK, France and Middle East (MENA) • Reversed engineer Jaguar Land Rover (JLR) France SQL Stored Procedures to create missing technical and functional documentation. • Lead and setup a new BSA team focusing on large database projects. • Defined Interface Agreements for ETL processes with various 3rd party suppliers for JLR MENA located at various geographical locations. Show less Working within the automobile predictive marketing arm of Epsilon, analysing large transactional data to transform it for CRM and marketing purposes. • Responsible for overall system architecture, database design and system processes • Replaced legacy CRM solution for Jaguar Land Rover France with new bespoke Oracle based system • Identified and updated relevant business rules for GDPR regulations • Launched Predictive Marketing Program for Jaguar Land Rover in UK, France and… Show more Working within the automobile predictive marketing arm of Epsilon, analysing large transactional data to transform it for CRM and marketing purposes. • Responsible for overall system architecture, database design and system processes • Replaced legacy CRM solution for Jaguar Land Rover France with new bespoke Oracle based system • Identified and updated relevant business rules for GDPR regulations • Launched Predictive Marketing Program for Jaguar Land Rover in UK, France and Middle East (MENA) • Reversed engineer Jaguar Land Rover (JLR) France SQL Stored Procedures to create missing technical and functional documentation. • Lead and setup a new BSA team focusing on large database projects. • Defined Interface Agreements for ETL processes with various 3rd party suppliers for JLR MENA located at various geographical locations. Show less

Business Systems Analysis Manager

• Dec 2012 - Aug 2015

Part of Product Development team, responsible for delivering new product and enhancements and changes to the existing systems as per business requirements. • Eliciting, capturing and verifying functional and non-functional requirements and design. • Investigating and defining business, process and technology solutions. • Systems & data analysis and design. • Translating user requirements/change requests into technical specifications.. • System… Show more Part of Product Development team, responsible for delivering new product and enhancements and changes to the existing systems as per business requirements. • Eliciting, capturing and verifying functional and non-functional requirements and design. • Investigating and defining business, process and technology solutions. • Systems & data analysis and design. • Translating user requirements/change requests into technical specifications.. • System, Integration & User Acceptance Test Management. • Business & IT transition planning via training and documentation. • Managing and supporting the BSA team. Show less Part of Product Development team, responsible for delivering new product and enhancements and changes to the existing systems as per business requirements. • Eliciting, capturing and verifying functional and non-functional requirements and design. • Investigating and defining business, process and technology solutions. • Systems & data analysis and design. • Translating user requirements/change requests into technical specifications.. • System… Show more Part of Product Development team, responsible for delivering new product and enhancements and changes to the existing systems as per business requirements. • Eliciting, capturing and verifying functional and non-functional requirements and design. • Investigating and defining business, process and technology solutions. • Systems & data analysis and design. • Translating user requirements/change requests into technical specifications.. • System, Integration & User Acceptance Test Management. • Business & IT transition planning via training and documentation. • Managing and supporting the BSA team. Show less

Project Manager / Business Systems Analyst - Clubcard

• Sep 2011 - Dec 2012

Working within Tesco Clubcard, the biggest loyalty scheme in the UK, delivering digital Clubcard solution as part of the Clubcard roadmap acting as a key enabler in making the scheme flexible, resulting in reduced cost in mailing production, simpler access and greater choice for customers. • Defining as-is business and system processes for existing Clubcard solutions. • Working closely across numerous business teams in PLC and dotcom to shape, scope, design and deliver the… Show more Working within Tesco Clubcard, the biggest loyalty scheme in the UK, delivering digital Clubcard solution as part of the Clubcard roadmap acting as a key enabler in making the scheme flexible, resulting in reduced cost in mailing production, simpler access and greater choice for customers. • Defining as-is business and system processes for existing Clubcard solutions. • Working closely across numerous business teams in PLC and dotcom to shape, scope, design and deliver the system solution to agreed milestones. • Agree project KPIs, and regularly review progress against them till its execution. • Development Management. • Interface with offshore development teams in order to plan and share development and testing ensuring milestones are met. • Managing deployment and implementation of solution as part of Digital Clubcard. Show less Working within Tesco Clubcard, the biggest loyalty scheme in the UK, delivering digital Clubcard solution as part of the Clubcard roadmap acting as a key enabler in making the scheme flexible, resulting in reduced cost in mailing production, simpler access and greater choice for customers. • Defining as-is business and system processes for existing Clubcard solutions. • Working closely across numerous business teams in PLC and dotcom to shape, scope, design and deliver the… Show more Working within Tesco Clubcard, the biggest loyalty scheme in the UK, delivering digital Clubcard solution as part of the Clubcard roadmap acting as a key enabler in making the scheme flexible, resulting in reduced cost in mailing production, simpler access and greater choice for customers. • Defining as-is business and system processes for existing Clubcard solutions. • Working closely across numerous business teams in PLC and dotcom to shape, scope, design and deliver the system solution to agreed milestones. • Agree project KPIs, and regularly review progress against them till its execution. • Development Management. • Interface with offshore development teams in order to plan and share development and testing ensuring milestones are met. • Managing deployment and implementation of solution as part of Digital Clubcard. Show less

Technical Lead

• Feb 2006 - Aug 2011

Itim is a European award winning supplier of end-to-end software solutions to the retail sector including ePOS, Multi-channel Catalogue, Merchandising, Customer Order Management and MIS system. • Handling technical aspects of the project including gathering business requirements and converting those to technical specifications and functional modelling (UML use cases) • Liaising with development team and responsible for the delivery and implementation of the software. … Show more Itim is a European award winning supplier of end-to-end software solutions to the retail sector including ePOS, Multi-channel Catalogue, Merchandising, Customer Order Management and MIS system. • Handling technical aspects of the project including gathering business requirements and converting those to technical specifications and functional modelling (UML use cases) • Liaising with development team and responsible for the delivery and implementation of the software. • Managing team of 3 onsite support analysts and responsible for 2nd and 3rd line support for all retail customers. • Carrying out feasibility studies for new project work requests. • Developing and configuring automation scripts to support vital business processes. Show less Itim is a European award winning supplier of end-to-end software solutions to the retail sector including ePOS, Multi-channel Catalogue, Merchandising, Customer Order Management and MIS system. • Handling technical aspects of the project including gathering business requirements and converting those to technical specifications and functional modelling (UML use cases) • Liaising with development team and responsible for the delivery and implementation of the software. … Show more Itim is a European award winning supplier of end-to-end software solutions to the retail sector including ePOS, Multi-channel Catalogue, Merchandising, Customer Order Management and MIS system. • Handling technical aspects of the project including gathering business requirements and converting those to technical specifications and functional modelling (UML use cases) • Liaising with development team and responsible for the delivery and implementation of the software. • Managing team of 3 onsite support analysts and responsible for 2nd and 3rd line support for all retail customers. • Carrying out feasibility studies for new project work requests. • Developing and configuring automation scripts to support vital business processes. Show less

Senior Software Engineer

• Feb 2001 - Jan 2006