Fadi Mouzannar
Senior Manager at Maven Insights and Solutions- Claim this Profile
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English Native or bilingual proficiency
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Arabic Native or bilingual proficiency
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French Native or bilingual proficiency
Topline Score
Bio
Credentials
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Interaction Design Specialty
Nielsen Norman GroupNov, 2019- Sep, 2024 -
Data Analytics (40 Hours)
General AssemblyFeb, 2019- Sep, 2024 -
UX Certification
Nielsen Norman GroupDec, 2018- Sep, 2024 -
User Experience Design (40 hours)
General AssemblyFeb, 2018- Sep, 2024 -
Lean Six Sigma Green Belt (ICGB)
Caterpillar Inc.Jun, 2013- Sep, 2024
Experience
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Senior Manager
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May 2022 - Present
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9/10ths تسعة أعشار
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Saudi Arabia
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Consumer Services
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1 - 100 Employee
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Product Development Manager
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Jun 2016 - Jun 2022
- Managed the design and implementation of one of the only publicly free data visualization tools in the region that aims to support SMEs and Entrepreneurs improve their decision-making with more than 1,200 reports (Zadd.910ths.sa). - Produced a custom-built confidential dashboard to be used by very senior government officials to support in decision making. - Launched a geolocation service with data from the “Royal Commission for Riyadh City” to visualize all the businesses and demographic information of Riyadh and Eastern Region on a district level (Map.910ths.sa). - Created a process-oriented approach to ensure all designs are delivered on time and meet the development requirements through Design Systems, specialized design sharing tools and collaboration with non-design team members. - Organized all internal tools in terms of access management and billing to reduce the entities monthly cost by around 25%. - Prepared multiple proposals for government and non-government entities, including a 5-day custom built dashboard prototype which led to an opportunity with one the largest investment entities in Saudi Arabia. - Conducted multiple prototypes using specialized tools in order to improve UX and collect focus groups feedback. - Analyzed and delivered multiple financial models for Nine Tenths with more than 10 services. - Managed four different services as PMO which includes, reporting to both internal and external stakeholders, handling all vendors communications, and supporting in the writing and processing of RFPs, POs and invoices. Show less
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Associate
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Aug 2015 - Jun 2016
- Prepared multiple market studies in the MENA region which include the Automobile, Telecom, Customer Experience, Hospitality and many other industries- Prepared Business, Financial and Operating Models for multiple online governmental services- Created multiple Users Journeys for an online service with full page content - Managed multiple stakeholders in order to create BRDs, Wireframes, Designs, HTMLs, Integration and Testing in order to launch multiple online services both desktop and mobile versions- Created a Pricing Strategy to decrease the market prize using macro economics tools and analysis- Coordinated with multiple internal stakeholder and Vendors in order to deliver more than 20 service videos- Created an overall training methodology to help the departments identify the required training for its employees- Created an excel calculator to be used by the sales team to calculate their incentive rewards (includes 13 different incentive models) Show less
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Business Analyst
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Feb 2014 - Aug 2015
- Performed workshops to identify and design process workflows in Nimbus for Lead to Cash cycle and supporting processes- Aligned the roles and responsibility as per the updated processes- Conducted compliance checks for implemented processes and suggested action items- Identified and classified business issues and proposed solutions for each of these issues- Suggested different authority levels for strategic and operational decision points- Defined functional requirements for automation- Wrote and performed UAT scenarios for multiple tools with the use of Atlassian Jira- Prepared a Proposal Tool to be used by the Bid Management team- Defined Key/Mega Accounts for Healthcare solution provider by analyzing different data and applying multiple criteria- Prepared a training presentation on Sales Incentive Basics Show less
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AJIL Financial Services Company
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Saudi Arabia
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Financial Services
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100 - 200 Employee
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Credit Officer
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Feb 2012 - Feb 2014
- Managed the credit facilities in compliance with the company’s credit policy and procedures and containment of credit risk. - Prepared and updated customer profile in order to come up with effective credit decisions. - Studied and understood over 30 Caterpillar machines to match customer needs with requested equipment. - Ensured that customer profiles are communicated to all relevant parties to provide visibility and awareness. - Attended training for Credit Decision and Collection methods by ACT. - Handled deals over SR 100 million with more than 100 customers - Studied in the Caterpillar University and earned the Green Belt Six Sigma Program. Show less
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Private Tutoring
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Education Administration Programs
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1 - 100 Employee
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Mathematics Teacher
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Oct 2011 - Feb 2014
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Federal Bank of Lebanon
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Lebanon
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Banking
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1 - 100 Employee
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Trainee
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Jul 2011 - Aug 2011
- Worked in a teller station, dealing with day to day accounts activities. - Participated in the opening and closing of different type of accounts. - Dealt with personal, educational, and car loans. - Worked in a teller station, dealing with day to day accounts activities. - Participated in the opening and closing of different type of accounts. - Dealt with personal, educational, and car loans.
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Education
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American University of Beirut
Bachelor of Arts (BA), Economics -
Ecole Française International de Riyadh
French Baccalaureate, Science degree, Specialized in Physics and Chemistry