Experience

AUS Global

• United Arab Emirates
• Financial Services
• 1 - 100 Employee

• Relationship Manager

  • Jun 2023 - Present

  United Arab Emirates * Maintain and nurture relationships with forex trading clients. * Provide clients with market insights and updates. * Assist clients in developing effective trading strategies. * Manage and mitigate trading risks for clients. * Execute forex trades on behalf of clients. * Resolve issues and address client inquiries promptly. * Offer guidance and support throughout the trading process. * Ensure overall client satisfaction and retention.



Kells Mart

• Advertising Services

• Co-Founder

  • Jan 2020 - Present

  United Arab Emirates



HF Markets

• Cyprus
• Financial Services
• 1 - 100 Employee

• Forex Sales and Trader

  • Feb 2020 - Feb 2023

  Dubai, United Arab Emirates * Develop and maintain relationships with potential and existing clients, which may include high net worth individuals, financial institutions, and corporate clients. * Identify and pursue new business opportunities to increase sales and revenue. * Analyze financial markets and economic data to identify trading opportunities. * Execute trades on behalf of the company and/or clients. * Provide clients with information about forex products and services, including market analysis… Show more * Develop and maintain relationships with potential and existing clients, which may include high net worth individuals, financial institutions, and corporate clients. * Identify and pursue new business opportunities to increase sales and revenue. * Analyze financial markets and economic data to identify trading opportunities. * Execute trades on behalf of the company and/or clients. * Provide clients with information about forex products and services, including market analysis and investment strategies. * Handle client inquiries and complaints in a timely and professional manner. * Collaborate with other departments, such as research and analysis, to provide clients with the best possible service. * Stay up to date with industry trends, regulations, and compliance requirements. * Monitor market conditions and adjust trading strategies as needed. * Manage trading positions and risk exposure. * Meet sales targets and performance metrics. Show less



noon

• Netherlands
• Software Development
• 1 - 100 Employee

• Filing Clerk

  • Mar 2021 - Apr 2022

  United Arab Emirates * Receive and Process customer orders for delivery (Time Express) * Swift resolution to customers complaint * Checks and corrects order documentation * Answer Phone Calls from customers regarding orders, enquiries and complaints. * Sorting and distributing post. * Quickly and efficiently open customer accounts by accurately recording account data.



DB Schenker

• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Service Representative

  • Sep 2019 - Feb 2021

  United Arab Emirates * Responsible for Receiving Guests and Clients in an Accommodating manner. * Maintaining a positive, empathetic and professional attitude toward customers at all times. * Responding promptly to customer inquiries. * Communicating with customers through various channels. * Acknowledging and resolving customer complaints. * Processing orders, forms, applications, and requests. * Keeping records of customer interactions, transactions, comments, and complaints. *… Show more * Responsible for Receiving Guests and Clients in an Accommodating manner. * Maintaining a positive, empathetic and professional attitude toward customers at all times. * Responding promptly to customer inquiries. * Communicating with customers through various channels. * Acknowledging and resolving customer complaints. * Processing orders, forms, applications, and requests. * Keeping records of customer interactions, transactions, comments, and complaints. * Promptly respond to customer enquiries in person or via phone, email, mail or social media. * Maintain financial accounts by processing customer adjustments timely and professionally * Increased customer base by 30% during the year 2020 due to the delivery of quick service. Show less



Kells Global Services

• United Arab Emirates
• International Trade and Development

• Telephone Sales Representative and Marketing Specialist

  • Jan 2019 - Feb 2021

  Dubai, United Arab Emirates/ Accra Ghana Developed and improved the capabilities of sales representative team over the course of two years. • Received 97% satisfaction rating from customers after completed phone or video call. • Kept records of customer interactions, processed customer accounts and filed documents. • Collaborated with team to quickly resolve customer complaints with appropriate action. • Effectively managed approximately 100 incoming calls daily



King's Body Building

• Front Desk Receptionist

  • Aug 2018 - Aug 2019

  Ajman, United Arab Emirates Used strong communication skills to collaborate with team members to ensure efficient service. • Created and maintained customer accounts and procedures to assist with administrative tasks. • Processed orders, determined charges, and oversaw billing and payments. • Greeted and welcomed clients with a warm, friendly and positive attitude.



College of Distance Education,UCC

• Administrative Assistant

  • May 2017 - Jul 2018

  Cape Coast, Central, Ghana Assist students with their registration Invigilation during quizzes and examinations Receive and make calls with regards to students complaint Coordinate and report lecturers attendance