Inside Sales Representative

• Mar 2023 - Present

Full Circle Industrial is a creative service company. We are focused on providing high quality remanufactured products at a great price, with quick turnaround times. Our goal is to provide innovative solutions that minimize our customer’s downtime. Our mission is to help our community, environment, employees and customers become more sustainable while maintaining our sense of humor and integrity. We are devoted to leading our field in customer satisfaction. Full Circle Industrial is a creative service company. We are focused on providing high quality remanufactured products at a great price, with quick turnaround times. Our goal is to provide innovative solutions that minimize our customer’s downtime. Our mission is to help our community, environment, employees and customers become more sustainable while maintaining our sense of humor and integrity. We are devoted to leading our field in customer satisfaction.

Food Inspector

• Jul 2022 - Feb 2023

Quality Assurance Tester

• Feb 2019 - Jun 2022

Read and understand the Lift Order, which defines the features of the unit. Visually inspect the unit to determine that all features of the order are fulfilled by the unit, including model, serial numbers match, paint color, and options. Check off the “Visual Inspection” section of the test sheet as the inspection is performed. Safely use lifting devices to mount and dismount units. Purge all air from the hydraulic system prior to fully operating any function. Adjust pressure settings per test sheet if required. Safely operate the unit to perform all functions listed on the test sheet, and check off each item as it is completed. Have all operational problems repaired by Assembly personnel, as encountered, prior to resuming the test procedures. Inspect critical welds while weight testing the holding valves. Safely set up and perform dielectric tests as required by the units design, and fill out appropriate test forms. List all discrepancies needing attention before the unit can be shipped, on the “Squawk Sheet”, such as paint touch up, covers left off for test inspection, etc. Save all test records generated in designated computer files. Log the unit as tested in Vantage, and turn paperwork in to the Final Inspector. Perform all functions within the guidelines of prescribed safety standards. Show less

Quality Assurance Team Lead

• Aug 2014 - Dec 2018

Ensure that all GMP, SQF, HACCP and SSOP rules and guidelines are met continually, while observing production for quality of product. Tasks include: taking temperature and weights of cooked product, inspecting machinery for broken or missing parts, reacting and resolving any mistakes or accidents that could effect the products quality or safety to the consumer.

Machine Operator

• Aug 2014 - Mar 2017

*Assemble and disassemble machines for forming and processing raw meat into patties and shaped product.*Ensure quality of meats and products.*Adjust and maintain machine to ensure products are within specified guidelines.*Use a variety of machines including stoves, fryer, freezers and conveyor belts to transfer products from machine to packaging area.

Owner & Founder

• Feb 2010 - Aug 2013

Consult clients on the best way to upgrade, or enhance their computer, laptop or electronic device. Add or replace various computer parts, and or software. Install, update and remove computer software to enhance the usage of the client's computer. Speak with, organize and schedule appointments with new and current clients. Consult clients on the best way to upgrade, or enhance their computer, laptop or electronic device. Add or replace various computer parts, and or software. Install, update and remove computer software to enhance the usage of the client's computer. Speak with, organize and schedule appointments with new and current clients.

Liquidations

• Aug 2012 - Apr 2013

Pack, and deliver new merchandise purchased from various locations, to the store in Everett. Assist in planning and preparing the goods from the storage area to the floor. Assist in preparing and assist on the planning committee for community events. Pack, and deliver new merchandise purchased from various locations, to the store in Everett. Assist in planning and preparing the goods from the storage area to the floor. Assist in preparing and assist on the planning committee for community events.

Universal Service Representative

• Aug 2011 - Oct 2012

Billing, sales, repair? Yes, yes, yes. I do it all from an inbound call center, with a smile and a calming voice. Billing, sales, repair? Yes, yes, yes. I do it all from an inbound call center, with a smile and a calming voice.

Senior Account Manager

• Oct 2008 - Mar 2011

Manage a team of three supervisors and 20-30 agents, stationed world wide. Work with Human Resources during the interview and hiring stages of all new agents. Train new hires and ensure continual training occurs during the length of time the agents is with Frontline Call Center. Receive inbound calls on a variety of accounts, from taking orders over the phone, to technical troubleshooting for a cutting edge piece of technology. Maintaining clear and concise records of contacts from start to finish of an issue needing troubleshooting, or order being taken. Ensure that all agents have proper training and follow up with Q&A and upper management regarding any additional training needed. Respond to e-mails, create e-mails, and request further information for a variety of accounts and clients. Observe call flow and ensure agents are quickly responding to calls. Show less

Customer Service Rep

• Jul 2007 - Jun 2008

Receive exchange and return money for customers and interact with customers, while maintaining a high quality customer service. Maintain active daily logs of checks received, credit card receipts, store credit receipts, and various other required receipts and logs. Re-stock coolers and shelves as needed. Assist in training of new hires. Observe federal and state laws regarding alcohol, tobacco, and gasoline/fuel laws Receive exchange and return money for customers and interact with customers, while maintaining a high quality customer service. Maintain active daily logs of checks received, credit card receipts, store credit receipts, and various other required receipts and logs. Re-stock coolers and shelves as needed. Assist in training of new hires. Observe federal and state laws regarding alcohol, tobacco, and gasoline/fuel laws

Level III Collector

• Mar 2005 - Apr 2007

Make and receive calls to consumers with past due balances on a range of portfolios Assist in financial counseling of consumers to achieve a satisfactory arrangement of paying of past due debts. Handle sensitive, personal information with professionalism and integrity; following all company, state and federal guidelines and laws to work, and interact with consumers as a third-party collector. Assist in training of new collectors to help reach their full potential. Follow up on declines, insufficient checks, and unfulfilled promises to pay delinquent debts to renegotiate payment plans to ensure satisfactory results for both the company and the consumer. Remain professional and courteous when consumers become belligerent, de-escalate the call, and obtain beneficial arrangements for the company and the consumer. Show less