Experience

SHOEBOX Ltd.

• Canada
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Sr. Customer Support Specialist

  • Nov 2019 - Present

  Mid-level Senior Support Specialist who provides front-line, point of contact support to clients who use an internationally recognised, iPad-based and Browser-Based medical devices. Curates resource content for internal use, refines and redefines process and procedure to optimise scalability and company growth. Coaches, mentors, and trains new and existing team members to ensure their professional success and development. (In a nutshell). Mid-level Senior Support Specialist who provides front-line, point of contact support to clients who use an internationally recognised, iPad-based and Browser-Based medical devices. Curates resource content for internal use, refines and redefines process and procedure to optimise scalability and company growth. Coaches, mentors, and trains new and existing team members to ensure their professional success and development. (In a nutshell).



Varietals and Humulae

• Owner

  • Jan 2021 - Present

  Varietals and Humulae is a snack food manufacturer located in Ottawa, ON + Winnipeg, MB. VandH currently manufactures one product: Aunt Margaret’s Nuts + Bolts. A tasty snacking mix suitable for any snacking moment. Varietals and Humulae is a snack food manufacturer located in Ottawa, ON + Winnipeg, MB. VandH currently manufactures one product: Aunt Margaret’s Nuts + Bolts. A tasty snacking mix suitable for any snacking moment.



Apple

• Indonesia
• Software Development
• 1 - 100 Employee

• Technical Expert

  • Oct 2016 - Nov 2019

  Primary point of contact for consumers and business clientele who used Apple’s iOS devices for their everyday and business needs. Engaged with clients in a courteous, professional, and efficient manner while ensuring adherence to SOPs and KPIs. Received Apple Certification for Expert-Level iOS repairs and troubleshooting. Responsible for coaching/mentoring team members to ensure their competence and growth. (In a nutshell). Primary point of contact for consumers and business clientele who used Apple’s iOS devices for their everyday and business needs. Engaged with clients in a courteous, professional, and efficient manner while ensuring adherence to SOPs and KPIs. Received Apple Certification for Expert-Level iOS repairs and troubleshooting. Responsible for coaching/mentoring team members to ensure their competence and growth. (In a nutshell).



Constellation Brands

• Wine & Spirits
• 1 - 100 Employee

• Assistant Branch Manager

  • Oct 2015 - Oct 2016

  Key-holder and assistant manager for retail wine merchant. Responsible for ordering inventory, processing orders, managing merchandising, driving sales, and coaching colleagues. (In a nutshell). Key-holder and assistant manager for retail wine merchant. Responsible for ordering inventory, processing orders, managing merchandising, driving sales, and coaching colleagues. (In a nutshell).



Algonquin College of Applied Arts and Technology

• Canada
• Higher Education
• 700 & Above Employee

• Student Recruitment Ambassador

  • Sep 2014 - Sep 2015

  Acted as a warm point of contact for current, future, and/or prospective students. Offered guidance, insight, and experience into their search for the right college to attend, and provided reassurance to their decision making skills in determining their right course of action. Provided on-campus tours to the above demographic as well as their parents. Also facilitated new faculty tours. (In a nutshell). Acted as a warm point of contact for current, future, and/or prospective students. Offered guidance, insight, and experience into their search for the right college to attend, and provided reassurance to their decision making skills in determining their right course of action. Provided on-campus tours to the above demographic as well as their parents. Also facilitated new faculty tours. (In a nutshell).