Essi Elisabeth Pellas

Customer Service Agent at Morrow Bank ASA
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Contact Information
us****@****om
(386) 825-5501
Location
Torremolinos, Andalusia, Spain, ES
Languages
  • Spanish Native or bilingual proficiency
  • Finnish Native or bilingual proficiency
  • English Native or bilingual proficiency

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Bio

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Credentials

  • Guest relations agent
    The Ritz-Carlton Hotel Company, L.L.C.
    Sep, 2019
    - Sep, 2024
  • Food Handler Cards
    Vatel Spain
    Mar, 2019
    - Sep, 2024

Experience

  • Morrow Bank ASA
    • Norway
    • Financial Services
    • 1 - 100 Employee
    • Customer Service Agent
      • Mar 2023 - Present
  • FIFA World Cup Qatar 2022
    • Qatar
    • Spectator Sports
    • 700 & Above Employee
    • Supervisor
      • Nov 2022 - Dec 2022

      I had the great opportunity to be a supervisor in the private VIP suites in the FIFA tournament. Managing that all of the VIP guests had a great time and that they had excellent service. I helped with managing and with training the amazing team I had. And I received star of the day from my performance and professionalism. I had the great opportunity to be a supervisor in the private VIP suites in the FIFA tournament. Managing that all of the VIP guests had a great time and that they had excellent service. I helped with managing and with training the amazing team I had. And I received star of the day from my performance and professionalism.

  • Hotel Pulitzer Barcelona
    • Spain
    • Hospitality
    • 1 - 100 Employee
    • Receptionist
      • Sep 2021 - Jan 2022

      Exceeding customer expectations through my professionalisim and personalised services. Exceeding customer expectations through my professionalisim and personalised services.

  • Hotel Mercer Barcelona
    • Food and Beverage Server
      • May 2021 - Sep 2021

      I have learned from this experience how to provide the best quality service to the clients through my personality and dedication. I have learned from this experience how to provide the best quality service to the clients through my personality and dedication.

  • H10 Hotels
    • Spain
    • Hospitality
    • 700 & Above Employee
    • Food and Beverage Server
      • Jan 2020 - Feb 2020

      Internship in the service department Internship in the service department

    • Kitchen Staff
      • Oct 2019 - Nov 2019

      Internship in the kitchen department Internship in the kitchen department

  • The Ritz-Carlton Hotel Company, L.L.C.
    • United States
    • Hospitality
    • 700 & Above Employee
    • Guest Relations Agent
      • Apr 2019 - Sep 2019

      Helping clients with their needs and making sure they were satisfied with their needs. Providing the customer service and making sure that all needs were met. Assisting incase of inquiries and providing the services they needed. I played a huge role with other departments with information that was needed to provide the best quality of services. Helping clients with their needs and making sure they were satisfied with their needs. Providing the customer service and making sure that all needs were met. Assisting incase of inquiries and providing the services they needed. I played a huge role with other departments with information that was needed to provide the best quality of services.

Education

  • Vatel Spain
    Bachelor's degree, Hotel and business management
    2018 - 2021
  • LAUDE San Pedro International College
    High School Diploma
  • Lake Worth High School
  • Amuri Tampere Finland
    Primary school diploma

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