Business Administrator

• Nov 2022 - Present

Associate ITSM Specialist

• Apr 2020 - Nov 2022

After my apprenticeship I got offered a role within the team I was working in, which is the Operational IT Risk & Audit team within the Technology Service Excellence function for Maersk Technology. Responsibilities: • Embedding the Operational IT Risk & Audit Governance structure to enable IT risk visibility and transparency at the right level.• Integrating Maersk’s risk management approach for onboarding Brands.• Managing and triaging incoming risk requests from Portfolios and Brands by translating and articulation of these risks into Maersk’s central risk register based on the quality principles.• Supporting the day-to-day Risk Management activities, including capturing, assessing and managing risks through the Risk Management lifecycle.• Ensuring alignment with Cyber and Vendor risk teams across Maersk, preparing meeting content/reports and ensuring actions are documented & delivered.• Tracking and monitoring risk register and associated activities, notifying action owners and escalating where required.• Maintenance of the Portfolios and Brands related risk register and ensuring risks and action plans are regularly updated.• Conduct quality assurance on all risk assessments issued by the team where required.• Collate, create, and disseminate regular management reports in a timely manner.• Build effective relationships with key teams in Maersk's Products, Platforms, and other Brands.• Driving a culture of understanding and awareness of IT operational risks throughout Technology, including delivering Risk Management training.• Prepare and formalise Risk maturity documents and keep them up to date on the ServiceNow Knowledge base, as well as the creation of Risk Management Playbook & guides necessary for training.• Facilitate User Acceptance Testing and Enhancements to the ServiceNow Risk Module.• Facilitate external IT audits as and when required. Show less

Business Administrator apprentice

• Mar 2018 - Apr 2020

The apprenticeship was for 2 years in which I got the opportunity to rotate to different departments within the company every 6 months, this helped to really understand how the business works and what areas I’m intrigued in. I worked within the Service Management department for my first rotation reporting to the Operations Analyst. Working here I dealt a lot with data in Excel and simplifying that data down and presenting it in a PowerPoint presentation. I have greatly improved many skills, especially my IT, Organisational and communication skills. And have met many kind, experienced people who have taught me a lot. I then moved onto the Maintain and Improve department working for their Team Coordinator. My role here consisted of helping organise meetings for colleagues, booking travel and sorting expenses for management, helping with interviews and arranging any off sites that needed organising and keeping any team documents up to date. I then moved to the Operational IT Risk and Audit Management team where I got offered a full time role when I completed my apprenticeship. Show less

Sales Assistant

• Aug 2017 - Mar 2018

Some of my tasks included serving customers, dealing with complaints, meeting KPI's, accepting deliveries, sorting stock and completing online orders. I gained a lot of experience in customer service as the company is very passionate about delivering a particularly high standard of customer service. Whilst working for the company I had to complete a series of online courses on the topic of retail, which taught me things from handling money to the importance of presentation. Some of my tasks included serving customers, dealing with complaints, meeting KPI's, accepting deliveries, sorting stock and completing online orders. I gained a lot of experience in customer service as the company is very passionate about delivering a particularly high standard of customer service. Whilst working for the company I had to complete a series of online courses on the topic of retail, which taught me things from handling money to the importance of presentation.