Experience

Center for Educational Effectiveness

• United States
• Education Administration Programs
• 1 - 100 Employee

• Operations & Customer Experience Manager

  • Aug 2022 - Present

  Focused on streamlining procedures that provide seamless delivery of quality surveys, data reporting tools, and services to clients. Liaison between school districts and internal teams during the survey administration process to ensure prompt, reliable, and satisfactory responses to all inquiries. Customize collateral and marketing tools with attention to each client's individual needs. Focused on streamlining procedures that provide seamless delivery of quality surveys, data reporting tools, and services to clients. Liaison between school districts and internal teams during the survey administration process to ensure prompt, reliable, and satisfactory responses to all inquiries. Customize collateral and marketing tools with attention to each client's individual needs.



Epic Asset Management

• United States
• Real Estate
• 1 - 100 Employee

• Regional Manager

  • Jan 2020 - Jul 2022

  Portfolio of 1632 units, consisting of 15 communities featuring a mix of suburban garden-style, mid-rise, and vintage assets. With Epic's emphasis on workforce housing, lead initiatives for strategic positioning through the Covid-19 pandemic, including- The Eviction Moratorium Delinquency Initiative, by designing and training teams on invoicing programs that met city and county guidelines. These initiatives ensured the ability to meet fiduciary goals. Additionally, attention was focused on meeting the emotional needs of our associates during the pandemic by implementing a Leadership Book Club and other morale-building projects. The mentorship program fostered collaboration and a sense of belonging when associates were not physically together, and doors were shut. Show less



Greystar

• United States
• Real Estate
• 700 & Above Employee

• Operations Specialist

  • Apr 2019 - Jan 2020

  Provided Regional Manager level operational support on designated special projects. Greystar introduced a new budget platform initiative that needed regional training and support during this time. As the regional lead, designed and implemented training on the system, teaching 90 communities in dedicated 2-day Budget Boot-Camps. Through this program, Managers and Regionals had hands-on time to learn and work on their budgets in a collaborative environment. Additionally, assisted in Regional Manager Community Audits, SWOT analysis, and action plans for underperforming communities. Assisted in 15 community management transitions and due diligence audits in Q3 and Q4. Created quarterly team-building events for the corporate leadership team to foster a positive work atmosphere. Show less



Avenue5 Residential

• United States
• Real Estate
• 700 & Above Employee

• Regional Manager

  • Apr 2018 - Mar 2019

  Portfolio of 1052 units, consisting of five properties in East and South King County, featuring A+ and B classes. Worked closely with the properties to meet owner objectives while training and developing solid leaders of the future. Provided one-on-one training and consistent meetings with the teams allowing the recognition of each manager's strengths and determining areas for continued focus and growth. Collaborated closely with clients in re-classes, accruals, and profit loss sheets, gaining tremendous insight into fee management and how best to find the middle ground between client, company, and property goals. During the tenure, helped facilitate the sale of assets, on-boarded new acquisitions, and created strategic lease-up plans to meet growth goals for the region. Show less

• Regional Property Manager

  • Jan 2016 - Apr 2018

  Portfolio of 1156 units, comprising six communities in South King and Pierce County. Oversaw assets, financial, and project management while meeting corporate and client initiatives. Completed extensive leadership courses through Greystar focusing on Emotional Intelligence, cultivated four new managers, and met budgeted NOI on my six stabilized assets. One of the highlights of my leadership with Greystar was the successful sale of Rock Creek Landing (now Central Flats). Kennedy Wilson repositioned the property in three years, purchased it in July 2014 at $57.8 million, and sold it in July 2017 at $108.5 million. Show less

• Senior Community Manager

  • Feb 2015 - Jan 2016

  Directed a 15 person staff to ensure effective on-site management for 576 units in Kent, WA. Provided frontline leadership and customer service to meet the community's needs and ownership objectives. This position allowed the leverage of numbers-driven analytical strengths to run and report to owners on the day-to-day operations while focusing on the people who make the work viable - the on-site team and residents.



Holland Residential

• Leasing Real Estate
• 1 - 100 Employee

• Senior Property Manager

  • Jan 2013 - Feb 2015

  Provided direct leadership to a Class B community - Rock Creek Landing- in Kent by starting a renovation program through the facilitation of the sale. With the sale to Kennedy Wilson, we maintained the management contract through our diligence and dedication to the property. Later when the management contract was terminated, the incoming management company, Greystar, offered jobs to the entire team; this was a direct request from the client due to the ongoing positive relationship, quality of work, and overall high resident satisfaction. Show less



Weidner Apartment Homes

• United States
• Real Estate
• 500 - 600 Employee

• Area Manager/ Community Director

  • Jul 2008 - Jan 2013

  Provided management services and multi-community oversight to Portsmith Apartment Homes, Sunrise Lane Apartment Homes, and Glennbrook Apartments. Drove marketing efforts by creating outreach collateral and free online advertising to generate traffic and drive occupancy. Processed invoices promptly and collaborated with the team to create a warm environment for staff and residents. Provided management services and multi-community oversight to Portsmith Apartment Homes, Sunrise Lane Apartment Homes, and Glennbrook Apartments. Drove marketing efforts by creating outreach collateral and free online advertising to generate traffic and drive occupancy. Processed invoices promptly and collaborated with the team to create a warm environment for staff and residents.



AvalonBay Communities, Inc

• United States
• Construction
• 1 - 100 Employee

• Community Manager/Asst. Comm. Manager/Comm. Administrator

  • Oct 2003 - Jul 2008

  Acquired a comprehensive knowledge of the Pacific Northwest market by working at multiple communities, moving from an entry-level leasing position to the full responsibilities of Community Manager in less than two years. Completed the stabilization of Avalon Redmond after renovation moving occupancy from 83% to 95% in Q4 2007. Completed the sale of Avalon Redmond with record profits for the time to Kennedy Wilson. Acquired a comprehensive knowledge of the Pacific Northwest market by working at multiple communities, moving from an entry-level leasing position to the full responsibilities of Community Manager in less than two years. Completed the stabilization of Avalon Redmond after renovation moving occupancy from 83% to 95% in Q4 2007. Completed the sale of Avalon Redmond with record profits for the time to Kennedy Wilson.



ZF Mathers

• Director of Shipping

  • Aug 2002 - Oct 2003

  Responsible for the completion of all outgoing national and international orders. Completed bills of sale and customs information to adhere to international guidelines. Maintained inventory and parts to assure that shipping deadlines were met. Responsible for the completion of all outgoing national and international orders. Completed bills of sale and customs information to adhere to international guidelines. Maintained inventory and parts to assure that shipping deadlines were met.