Experience

Physicians Health Plan (Michigan)

• United States
• Insurance
• 1 - 100 Employee

• Product Specialist

  • Jun 2018 - Present

  East Lansing, MI Responsible for coordinating and leading strategic direction of the annual development process for commercial Individual and Group market products. Manages market research activities and interprets consumer and area market trends, and compiles and formats various sales data and marketing information reports. • Monitors market data, market share, community perceptions, customer satisfaction, competitor profiles, and service-line performance to determine opportunities and weaknesses for the… Show more Responsible for coordinating and leading strategic direction of the annual development process for commercial Individual and Group market products. Manages market research activities and interprets consumer and area market trends, and compiles and formats various sales data and marketing information reports. • Monitors market data, market share, community perceptions, customer satisfaction, competitor profiles, and service-line performance to determine opportunities and weaknesses for the development of marketing plans. • Tracks and monitors product performance against annual membership growth targets and financial targets. • Chair of the Product Development Work Group Committee. Committee evaluates market and regulatory changes and collaboratively develops and implements new products or current product enhancements.

• Account Manager

  • 2017 - Jun 2018

  Responsible for managing employer group client relationships to ensure the successful retention of small group clients. • Maintains relationships with insurance producers and employer groups for the purpose of providing exceptional service and renewing all assigned employer group clients. • Develops annual sales plans to ensure retention of assigned groups and maximize growth opportunities within the assigned book of business. • Ensures timely and accurate delivery of annual renewal… Show more Responsible for managing employer group client relationships to ensure the successful retention of small group clients. • Maintains relationships with insurance producers and employer groups for the purpose of providing exceptional service and renewing all assigned employer group clients. • Develops annual sales plans to ensure retention of assigned groups and maximize growth opportunities within the assigned book of business. • Ensures timely and accurate delivery of annual renewal documents and renewal rates to producers or employer groups. • Conducts regular meetings with employer groups and resolves service issues to ensure the successful retention of assigned groups. • Provides group education through open enrollment and wellness meetings. • Assists in development of sales collateral materials, value proposition presentations and other marketing and communication materials as needed.

• Account Executive

  • Jul 2010 - Jun 2018

  Lansing, Michigan Area •Develop and maintain relationships with insurance agents and consultants for the purpose of gaining and keeping members. •Assist customers and agents in identifying solutions to best meet customer needs. •Maintain all records and reports as directed. •Gather information necessary for underwriting to develop quote(s). •Provide group education through open enrollment and wellness meetings. •Remain informed about local, state and Federal legislation pertaining to health… Show more •Develop and maintain relationships with insurance agents and consultants for the purpose of gaining and keeping members. •Assist customers and agents in identifying solutions to best meet customer needs. •Maintain all records and reports as directed. •Gather information necessary for underwriting to develop quote(s). •Provide group education through open enrollment and wellness meetings. •Remain informed about local, state and Federal legislation pertaining to health benefits. •Participate in programs of professional self-development, continuous education and community involvement. •Assist PHP Leadership with special projects as requested. •Serve as an expediter among departments to meet customer or agent needs. Support ongoing training efforts of other sales representatives and serve as a role model.



MI Senate

• Schedule Manager for Michigan Senate Minority Leader

  • Jul 2007 - Dec 2008

  Lansing, Michigan Area



Michigan House of Representatives

• Legislative Offices
• 100 - 200 Employee

• House Fiscal Agency - Receptionist/Facilities Coordinator

  • Jun 2001 - Jul 2007

  Lansing, MI