AmeriCorps Service Member – Career Access Lab Coordinator

• Sep 2020 - Present

• Organizing and facilitating a 15-week career readiness program for immigrants to help them master the skills necessary to find work in the United States. Program involves recruiting students and volunteers from the Middlesex County immigrant network and adapting course material for effective online instruction. • Leading a weekly conversation group for adult learners to practice language skills while discussing cultural comparisons. • Assisting adult immigrant populations in beginning and intermediate English classes as a TESOL (Teaching English to Speakers of Other Languages) certified English instructor. Show less

Organizer

• May 2022 - Aug 2022

Immigration Generalist

• Jul 2019 - Mar 2020

• Provided helpline support on centralized data systems to ensure smooth operations throughout the company's Immigration Case Management System for routine and ad-hoc procedures. • Served as Metrics and Integration team lead for the Boston Office’s Diversity and Inclusion imitative. Spearheaded complete reorganization of club’s internal information distribution and helped lead an effort to quadruple our club membership and drastically increase event attendance. • Organized and distributed high volumes of vital documents for daily correspondences with government agencies. • Leveraged Excel coding and VBA skills to create process improvements that streamlined routine business practices. • Recognized for community service and presented with the company ‘Unsung Hero’ award. Show less

Temporary Office Assistant

• Sep 2018 - Jun 2019

Office Assistant at Par8o January 2019 - February 2019 • Collected, organized, and utilized HIPAA sensitive data through multiple work streams while ensuring data privacy. • Automated and simplified ongoing processes by designing scripts and macros. • Created a dashboard for tracking metrics of ongoing projects and led a team to establish best practices to coordinate data handling efforts. Office Assistant at Interscholastic Equestrian Association September 2018 - November 2018 • Processed peak season application forms. Improved data entry process to reduce duplicates and errors. Show less

Assistant Manager

• Feb 2017 - Apr 2018

• Provided expert support to homebrewers in-store, on the phone, and via social media. Assisted customers with homebrew recipes and store products. Balanced daily accounts, received product shipments, and managed inventory. • Provided expert support to homebrewers in-store, on the phone, and via social media. Assisted customers with homebrew recipes and store products. Balanced daily accounts, received product shipments, and managed inventory.

RFP Writer-Project Manager (Senior associate)

• Feb 2016 - Jun 2017

• Oversaw vetting, production, and submission of Requests for Proposal (RFPs) from State Street clients. • Achieved 100% on-time delivery rate for RFP and DDQ client requests by organizing work streams and communicating between internal company stakeholders. • Assisted in writing new and more complex RFP responses in partnership with product heads, Sales, Trading, Operations, Analytics, Risk, Compliance, and Legal teams. • Oversaw vetting, production, and submission of Requests for Proposal (RFPs) from State Street clients. • Achieved 100% on-time delivery rate for RFP and DDQ client requests by organizing work streams and communicating between internal company stakeholders. • Assisted in writing new and more complex RFP responses in partnership with product heads, Sales, Trading, Operations, Analytics, Risk, Compliance, and Legal teams.

Part Time Employee and Student Intern

• Feb 2012 - Dec 2014

• Managed customer support during peak periods to ensure students and professors had successful game experiences. Answered operational questions, clarified misconceptions, and smoothed overall gameplay. • Tested and documented bugs in the simulation. • Directed test groups of 8 to 25 people. Documented first impressions of simulation and players’ suggestions to make the simulation easier to operate. • Rewrote game manual to reflect recent and ongoing updates to the simulation. Divided game manual into easily understood pop-ups to facilitate a quicker learning curve for students. • Worked with company leadership to simplify and strengthen the sales script for potential buys. Show less

Summer Intern

• May 2010 - Sep 2010

• Edited and uploaded interview transcriptions for the Center’s online archive. • Set up and operated video, audio, and lighting equipment during off-site interviews. • Edited and uploaded interview transcriptions for the Center’s online archive. • Set up and operated video, audio, and lighting equipment during off-site interviews.