Eric Markowicz
Advanced Services Specialist at National Cable Television Cooperative- Claim this Profile
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Bio
Credentials
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CompTIA A+ Certified
CompTIA -
CompTIA Network+ Certified
CompTIA
Experience
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Advanced Services Specialist
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Jun 2017 - Present
Provided VU-IT Tier 2 Support in a B2B role with management of the product life-cycle supportwhile serving as the key point person between TiVo, NCTC internal development andparticipating MSOs.The roles and responsibilities have extended to new projects including serving on the projectmanagement team for new and emerging technologies including our broadband roll out.Responsibilities have included project coordination, contract execution, sales opportunities, anddatabase management.
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Children's Mercy Hospital
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United States
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Hospitals and Health Care
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IT Helpdesk Technician
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Nov 2014 - Jun 2017
Providing support to over 8000 users, via phone and in person for Window 7and iOS. Managing users in Active Directory, Citrix and Exchange. Installing and configuring peripherals devices (IE scanners and printers). Providing support to over 8000 users, via phone and in person for Window 7and iOS. Managing users in Active Directory, Citrix and Exchange. Installing and configuring peripherals devices (IE scanners and printers).
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Desktop Support Technician
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Aug 2013 - Sep 2014
Providing support to over 300 users, via phone and desk side support for iOS and Window systems. Managing users in Active Directory, CPR+, and Citrix. Configured Desktop, laptops and iOS devices for fielded employees. Installing and configuring peripherals devices, scanners and printers. Providing support to over 300 users, via phone and desk side support for iOS and Window systems. Managing users in Active Directory, CPR+, and Citrix. Configured Desktop, laptops and iOS devices for fielded employees. Installing and configuring peripherals devices, scanners and printers.
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Apple
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Indonesia
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Software Development
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1 - 100 Employee
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iOS Advisor
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Jul 2012 - Jun 2013
Supply technical support for iOS devices (iPhone, iPad, iPod Touch) by troubleshooting issues with device. Educate enduser on features and uses of iOS. Gather and enter data quickly and efficiently into the iLog system. Provide support with iTunes on Mac and Window systems. Experience with remote desktop support. Supply technical support for iOS devices (iPhone, iPad, iPod Touch) by troubleshooting issues with device. Educate enduser on features and uses of iOS. Gather and enter data quickly and efficiently into the iLog system. Provide support with iTunes on Mac and Window systems. Experience with remote desktop support.
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SureWest Communications
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United States
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Telecommunications
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100 - 200 Employee
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Technical Support Professional
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Aug 2002 - Jul 2012
Technical support professional responsibilities included, but not limited too troubleshooting customers Internet Cable Modem, Routers, Set-Top-Box problems, and remote controls. Logging troubleshooting notes quickly and efficiently. Also, educating customers on features of services and billing. Technical support professional responsibilities included, but not limited too troubleshooting customers Internet Cable Modem, Routers, Set-Top-Box problems, and remote controls. Logging troubleshooting notes quickly and efficiently. Also, educating customers on features of services and billing.
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United States Marine Corps
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United States
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Armed Forces
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700 & Above Employee
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Infantry as a Machine Gunner
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May 1998 - Jun 2000
Honorably discharged Honorably discharged
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Education
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2016 - 2018
Baker University
Bachelor's degree, Business Leadership with a focus in IT. -
2014 - 2018
Baker University
Associate of Arts (A.A.), General Studies
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