Eric Chen

GM Commercial at Inovi Tel Pty Ltd
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Contact Information
Location
ZA
Languages
  • English Professional working proficiency
  • Mandarin Native or bilingual proficiency

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Bio

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Credentials

  • Prince2 Practitioner
    APMG International

Experience

    • South Africa
    • Telecommunications
    • 1 - 100 Employee
    • GM Commercial
      • Mar 2023 - Present
    • Technical Director
      • Feb 2021 - Mar 2023
    • South Africa
    • Telecommunications
    • 1 - 100 Employee
    • Project Manager
      • Mar 2020 - Feb 2021
    • China
    • Information Technology & Services
    • 700 & Above Employee
    • Solution and Product Manager
      • Jul 2019 - Mar 2020
    • South Africa
    • Information Technology & Services
    • 1 - 100 Employee
    • Senior Solution and Product Engineer
      • Jan 2018 - Jun 2019
    • PMO Manager Transmission and GPON(FTTH)
      • Oct 2014 - Jan 2018

      Establish end to end process and procedures for project delivery.Governance and enforcement of process and quality assurance during project life cycleResource Management & Workforce PlanningPerformance / KPI ManagementChange Management Stakeholder ManagementClient relation managementProgram ManagementTrained, coached and mentored staff to ensure smooth adoption of new program.Developed and rolled out new policies to further streamline communication and reporting to strengthen project teamsDeveloped presentations and reports to facilitate project evaluation and process improvement.Involved in planning, budgeting, vendor selection and quality assurance efforts.Defined clear targets and objectives and communicated them to other team members.Monitored timelines and flagged potential issues to be addressed.Coordinated planning meetings and decisions across multiple internal departments and teams.Implemented a set of comprehensive tracking processes and templates to monitor progress and performance.

    • National Logistics Manager
      • Mar 2014 - Sep 2014

      Management of all materials for project team.Reverse logistics managementEquipment Spares managementGovernance in all logistics procedures.Determined the most cost-effective routes for shipments.Communicated and co-ordinate with project managers, warehouses and customers ensuring materials are delivered to the correct region and in accordance to project requirements.

    • Roll Out Manager
      • Nov 2013 - Feb 2014

      Roll Out Manager for Enterprize department for GDE eLearning Project Formulate weekly and daily roll out schedules to meet project requirement. Management of subcontractors to ensure that daily targets are met. Coordinate between various project stakeholder Subcontractor management Client Relation management Weekly project progress report to customer and senior project management team e Learning Project was delivered successfully with reduced time frame and exceeded customer expectations.

    • General Manager
      • Dec 2005 - Oct 2013

      Daily management of various segments of the company from human resource, installation, logistics, finances, sales marketing and project management Developing sales and marketing strategies and execution Business process development. Directed all phases of construction projects, from design to implementation. Supervised the work of 23 team members, offering constructive feedback on their work performance. Directed quality assurance efforts to maximize customer satisfaction and minimized extended time to complete projects Collaborated with the numerous construction, interior design and architectural companies to complete several high profile projects such as the O.R. Tambo Airport upgrade project. Reviewed sales performance, customer concerns and new opportunities to drive business strategy at monthly planning sessions.

    • South Africa
    • Sales Manager
      • Apr 2005 - Jul 2005

      Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.Built relationships with customers to establish long-term business growth.Supervised a sales force of 4 sales executives.Supported the sales team in writing proposals and closing contracts.Developed and launched new marketing strategies that resulted with 500% sales increase.New retail and commercial business developmentNegotiated prices, terms of sale and service agreements.

    • Sales Executive
      • Feb 2005 - Mar 2005

      Completed customer searches to generate new leads.Visited clients on-site to give benefit-oriented sales presentations.Prepared sales contracts.Responded to telephone and in-person requests for information.Collected and processed payments.Resolved customer concerns promptly to maintain satisfaction.

Education

  • University of the Witwatersrand
    Bachelor’s Degree, B.Com: Information Technology, Finance

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