Emanouel Pontikakis
Service Technician at Refreshtek- Claim this Profile
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English -
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Bio
Saliya Chandrasekera
He is extremely creative and knowledgeable. His constant quest to learn, adapt and apply professional lessons proves out Emanouel's ability to be an active individual contributor and participant on any team. Through the years, we worked on various projects and I was impressed by his manner of doing business. Hardworking, intelligent and helpful, he has come a long way and is sure to achieve greater heights.He has a great personality, always fun to work with him.
Roger Leung
I have lots of fun working with Emanouel and he is one of my best colleagues in the tech office. He always tried his hardest in satisfying customers on their inquiries and concerns and always come up with best solutions for them. Emanouel is also fond of computer knowledge and loves sharing his new findings with everyone. Yet, I have learned a lot of technical knowledge about Apple computers upon his assist. He is a team player and likes to bring up new ideas to renovate things around the tech office in the purpose of increasing work efficiency. Also, he is very generous and does not mind staying behind to support the team on a day where we experienced heavy traffic in the workplace. Nevertheless, I really do enjoy my every minute working with this great guy, E-Man!
Saliya Chandrasekera
He is extremely creative and knowledgeable. His constant quest to learn, adapt and apply professional lessons proves out Emanouel's ability to be an active individual contributor and participant on any team. Through the years, we worked on various projects and I was impressed by his manner of doing business. Hardworking, intelligent and helpful, he has come a long way and is sure to achieve greater heights.He has a great personality, always fun to work with him.
Roger Leung
I have lots of fun working with Emanouel and he is one of my best colleagues in the tech office. He always tried his hardest in satisfying customers on their inquiries and concerns and always come up with best solutions for them. Emanouel is also fond of computer knowledge and loves sharing his new findings with everyone. Yet, I have learned a lot of technical knowledge about Apple computers upon his assist. He is a team player and likes to bring up new ideas to renovate things around the tech office in the purpose of increasing work efficiency. Also, he is very generous and does not mind staying behind to support the team on a day where we experienced heavy traffic in the workplace. Nevertheless, I really do enjoy my every minute working with this great guy, E-Man!
Saliya Chandrasekera
He is extremely creative and knowledgeable. His constant quest to learn, adapt and apply professional lessons proves out Emanouel's ability to be an active individual contributor and participant on any team. Through the years, we worked on various projects and I was impressed by his manner of doing business. Hardworking, intelligent and helpful, he has come a long way and is sure to achieve greater heights.He has a great personality, always fun to work with him.
Roger Leung
I have lots of fun working with Emanouel and he is one of my best colleagues in the tech office. He always tried his hardest in satisfying customers on their inquiries and concerns and always come up with best solutions for them. Emanouel is also fond of computer knowledge and loves sharing his new findings with everyone. Yet, I have learned a lot of technical knowledge about Apple computers upon his assist. He is a team player and likes to bring up new ideas to renovate things around the tech office in the purpose of increasing work efficiency. Also, he is very generous and does not mind staying behind to support the team on a day where we experienced heavy traffic in the workplace. Nevertheless, I really do enjoy my every minute working with this great guy, E-Man!
Saliya Chandrasekera
He is extremely creative and knowledgeable. His constant quest to learn, adapt and apply professional lessons proves out Emanouel's ability to be an active individual contributor and participant on any team. Through the years, we worked on various projects and I was impressed by his manner of doing business. Hardworking, intelligent and helpful, he has come a long way and is sure to achieve greater heights.He has a great personality, always fun to work with him.
Roger Leung
I have lots of fun working with Emanouel and he is one of my best colleagues in the tech office. He always tried his hardest in satisfying customers on their inquiries and concerns and always come up with best solutions for them. Emanouel is also fond of computer knowledge and loves sharing his new findings with everyone. Yet, I have learned a lot of technical knowledge about Apple computers upon his assist. He is a team player and likes to bring up new ideas to renovate things around the tech office in the purpose of increasing work efficiency. Also, he is very generous and does not mind staying behind to support the team on a day where we experienced heavy traffic in the workplace. Nevertheless, I really do enjoy my every minute working with this great guy, E-Man!
Credentials
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Apple Certified Mac Technician
AppleSep, 2015- Sep, 2024 -
Lenovo certification
LenovoApr, 2015- Sep, 2024 -
Toshiba Certification
ToshibaApr, 2015- Sep, 2024 -
A+
CompTIAJun, 2000- Sep, 2024
Experience
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Refreshtek
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Canada
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Computer Hardware
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1 - 100 Employee
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Service Technician
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Jun 2016 - Present
- Auditing of all incoming Computer hardware (Laptop, Desktop, Towers, Tablets and Mobile devices)- Grading units according to company guidelines- Repair and upgrade hardware to meet or exceed the customers request- Implement new company policies to help with the QA of the hardware - Auditing of all incoming Computer hardware (Laptop, Desktop, Towers, Tablets and Mobile devices)- Grading units according to company guidelines- Repair and upgrade hardware to meet or exceed the customers request- Implement new company policies to help with the QA of the hardware
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Project Manager / Producer
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Jan 2012 - Present
New IP:Currently working on a new gaming IP tailored towards the console game market. The game will be officially at a later date.Night Whisper Lane:Ensuring the successful delivery of a game, on time and within budgetOverseeing all aspects of a game’s development and delivery New IP:Currently working on a new gaming IP tailored towards the console game market. The game will be officially at a later date.Night Whisper Lane:Ensuring the successful delivery of a game, on time and within budgetOverseeing all aspects of a game’s development and delivery
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IBM Canada
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Higher Education
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1 - 100 Employee
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Senior Bench Technician
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Jun 2014 - Jun 2016
• Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals• Performed ghosting image backup on PXE server• Worked on the repair and refurbishing of laptops, desktops, monitors and printers.Verified all system configurations are done correctly. • Deployed stationary image onto epos machines and workstations for Loblaw’s. • Diagnose and resolve technical problems effectively.• Programmed scanners and electronic scales for commercial use.
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Future Shop
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Italy
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Information Technology & Services
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1 - 100 Employee
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Connect Pro – PC & Mac Service Expert
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Mar 2013 - Nov 2014
• Demonstrated ability to research/investigate issues and provided sound decision making skills to resolve problems and/or escalate as appropriate.• Training staff, co-op students and customers on various operating systems like Mac, Windows, Android and iOS• Performed Maintenance, upgrades, and repairs of all sorts of computers and electronic devices• Provided technical support by identifying, investigating and resolving technical problems.• Service Level Agreement, Diagnostic of Computers within a 5-minute window as well as having a 1-4 hour turn around period depending on the repair work.• Utilized in-house CRM system to maintain and update files, databases, records, and vital documentation.• Devised and Implemented new recovery media for Macs, which reduced costs by 90 percent.
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CDI Computer Dealers Inc.
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Canada
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Computer Hardware Manufacturing
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1 - 100 Employee
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Test & Audit Technician
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Jan 2011 - Nov 2012
• Successfully performed diagnostics to determine condition of products and ensure they met quality standards• Tested components on systems included: optical, hard disk, video, sound, & ensure proper working order Reconfigured machines to meet unique specifications and secure new clients. • Successfully performed diagnostics to determine condition of products and ensure they met quality standards• Tested components on systems included: optical, hard disk, video, sound, & ensure proper working order Reconfigured machines to meet unique specifications and secure new clients.
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Education
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1999 - 2000
Centennial College of Applied Arts and Technology
Computer Repair And Maintenance, Computers -
1995 - 1999
Middlefield Collegiate Institute
O.S.S.D, OAC
Community
