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Enock Obwaka
Customer Support Executive at <span class="not-italic font-text_font lg:text-[18px] text-[16px] font-bold claimed">Safaricom Limited</span>
Seasoned customer service and management professional with leadership and sales experience.
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Location
Kisumu County, Kenya, KE
Languages
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English Professional working proficiency
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Swahili Professional working proficiency
Skills
- Computer Application And Hardware Maintenance
- Class Bce Eak Drivers Licence
- Customer Service
- Communication Skills
- Leadership
- Show all
Bio
Generated by
Topline AI
Enock Obwaka is a seasoned professional with expertise in customer service, leadership, and management. He has worked in various roles, including Customer Support Executive, Area Sales Manager, and Sales Representative, with experience in building relationships with clients and developing marketing strategies. Enock holds a Bachelor's degree in Management Science from the University of Nairobi and has completed various certifications in customer service, leadership, and project management.
Credentials
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Improve Your Organizational Skills
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Addiction: A Community Issue
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Agile Project Management with Microsoft Project
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Mindful Stress Management
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Become a Customer Service Manager
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Practices for Regulating Your Nervous System and Reducing Stress
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Creativity: Generate Ideas in Greater Quantity and Quality
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Introduction to Employee Relations
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Managing Stress for Positive Change
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Behavioral Science Insights on How to Have a Great Day, Every Day
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Customer Service and Support During Economic Downturns
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Operational Excellence Work-Out and Kaizen Facilitator
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Content Marketing Foundations (2015)
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Designing Emotion: How To Use Design To Move People
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Managing High Potentials
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Rocking Your First Retail Sales Job
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Communicating in Times of Change
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Customer Service: Writing for Social Media
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Embracing Unexpected Change
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Overcoming Procrastination
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The Key to Good Communication: Your Audience
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Unconscious Bias
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Unsubscribe: How to Kill Email Anxiety, Avoid Distractions, and Get Real Work Done (Blinkist Summary)
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Body Language for Women
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Communicating with Empathy
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Customer Service Mastery: Delight Every Customer
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Impromptu Speaking
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Using Questions to Foster Critical Thinking and Curiosity
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Applied Curiosity
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Customer Service: Handling Abusive Customers
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Customer Service: Problem Solving and Troubleshooting
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Listening to Customers
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Managing Generation Z
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Understanding Business
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Winning Back a Lost Customer
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Scrum Fundamentals Certified (SFC)
VMEdu Inc.Aug, 2019- May, 2026
Experience
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Safaricom Limited
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Kenya
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Customer Support Executive
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Mar 2017 - Present
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Kenya
Developing new business, building and maintaining good relationships with new and existing clients
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Dlight (k) limited
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Nairobi, Kenya
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Area Sales Manager
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Jan 2015 - Feb 2017
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Nairobi, Kenya
This role made it possible for internal and external customers to connect with the company and exposed me to;• Planning And Implementing Marketing Strategy, Including Advertising• Planning and Implementing Sales and Customer Retention and Development• Plan and Manage Sales and Marketing Resources...
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Sales Representative
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Oct 2012 - Dec 2014
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Kenya
This role gave me an opportunity to;interact with the both the Products Offered By The Company and the customers so that they Can Understand The Products. through this i developed my people skills alot.
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Education
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2019 - 2022University of Nairobi
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2010 - 2012
Nairobi Aviation College
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2009 - 2010
Elgonview college
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