Experience

Kindlustusest Kindlustusmaakler

• Estonia
• Insurance
• 1 - 100 Employee

• Life Insurance Contract Manager

  • Sep 2020 - Present

  Area of responsibility is renewing the life insurance portfolio: life, health, accident insurance contracts. For that calculating renewal prices, preparing new offers with multiple solutions for client to choose from, offering new solutions in additional to the existing cover, making sure the risk has stayed the same, issuing new documents for the next insurance year, keeping eye on the payments. Offering possible travel insurance options/consultations for student who plan to go study abroad. Also offering same service for student from abroad who plan to study in Estonia and have to apply for residence permits or D-visa. Negotiations with international partners to find the right solution for our clients. Keeping eye on live chat to provide support in the areas named earlier. Processing different reports from different partners once a month to make sure we have the same data and to find anomalies. Supporting the hotline with English calls. Assisting insurance brokers with home insurance calculations by calculating prices from different providers, checking the data in our system and building registry to find inconsistencies. Show less



Eesti Töötukassa / Estonian Unemployment Insurance Fund

• Employment Consultant

  • Apr 2020 - Sep 2020

  Registering clients in unemployment system and ending their unemployment according to law. Filling in the necessary applications for unemployment benefits. Keeping up with the monthly consultations to motivate clients to find a new job, finding suitable job options for client, present possible support services and opportunities. Understanding the clients current situation and job history to find suitable opportunities to give them the best and fastest change to return to the workforce. Registering clients in unemployment system and ending their unemployment according to law. Filling in the necessary applications for unemployment benefits. Keeping up with the monthly consultations to motivate clients to find a new job, finding suitable job options for client, present possible support services and opportunities. Understanding the clients current situation and job history to find suitable opportunities to give them the best and fastest change to return to the workforce.



ERGO Insurance SE (ERGO Eesti)

• Estonia
• Insurance
• 1 - 100 Employee

• Contact Center Agent

  • Jun 2013 - Jun 2019

  Handling incoming calls, emails, live chats, supporting the e-office. Giving quick feedback, solutions, information to customers. Making sure the e-office was working and if not making sure clients get their contracts done by my help. Making sure to update database in our system concerning contracts, client information and data, etc. Transferring emails to correct departments and answering the ones in my area of responsibility. Managing personal insurance portfolio while doing proactive sale to customers who contacted us and signing new insurance contracts to meet the sales targets. Show less

• Insurance Agent

  • Jun 2008 - Jun 2013

  Client consultations and signing new contracts. Managing personal contract portfolio, keeping eye on payments and meeting the sales targets. Helping to fill in the claim forms and sending them to the right department.


SEB
• United States
• Financial Services
• Data Entry Specialist

  • Nov 2006 - Jan 2007

Eesti Krediidipank AS
• Service Cashier

  • May 2006 - Aug 2006