Experience

Vienna osiguranje VIG
• Bosnia and Herzegovina
• Insurance
• 1 - 100 Employee
• Information Technology System Administrator

  • Oct 2021 - Present


D.D za osiguranje Camelija Bihać

• Information Technology System Administrator

  • Oct 2017 - Oct 2021

  ▪ Support and further development of servers, network and desktops including the associated system software in-house ▪ Internal support for Windows 1st and 2nd level ▪ Administration of Windows-based servers ▪ Network and server administration / monitoring ▪ Construction and administration on Windows (hardware, operating systems, Active Directory, Office, Exchange, Backup, Hyper-V and VMware Server) ▪ Support and administration of the network infrastructure (routers, switches, access points, firewalls), monitoring of the server and network infrastructure and troubleshooting Show less



D.D. za osiguranje Camelija Bihać

• GRAPHICS DESIGNER (PHOTO,ILLUSTRATION AND VIDEO)

  • Nov 2020 - Jul 2021

  Creative experience in the following: Print Brochures & Newsletters Logos & Business Cards Posters & Post Cards Retouching WEB & Multimedia Website Design Video Editing Video Photomontages Social Media Experience in the following programs: Adobe Illustrator Adobe Photoshop DaVinci Resolve Video Editor Creative experience in the following: Print Brochures & Newsletters Logos & Business Cards Posters & Post Cards Retouching WEB & Multimedia Website Design Video Editing Video Photomontages Social Media Experience in the following programs: Adobe Illustrator Adobe Photoshop DaVinci Resolve Video Editor



5CA

• Netherlands
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• 5CA - Remote Customer Support Agent

  • May 2020 - Aug 2020

  Remote Work-from-Home role responsible for helping players of popular video games resolve their issues and ensure that they are able to continue enjoying the game that they love. Further tasks include but not limited to; - Helping players with account issues (compromised accounts, updates, etc.) - Resolve issues regarding refunds, purchases not going through, etc. - Assisting players to resolve technical problems with the game - Answering gameplay inquiries and helping to sort out any gameplay issues - Checking updates & newly-released content for the game that is supported - Taking assigned training modules to improve even further in the job - Attending a weekly meeting with a team of 10-15 fellow agents and the direct manager Show less


D.D. za osiguranje Camelija
• Data Entry Clerk

  • Mar 2017 - Oct 2017


eSports Mayhem

• Entertainment

• Tournament Coordinator

  • 2015 - 2016

  • Identify, create, and collect necessary documentation for players. • Generate reports regarding player experience, sentiment, and feedback. • Display a professional, positive, and enthusiastic demeanor to employees and players. • Learn, review, and assist in further development of departmental policies and procedures. • Manage amateur tournaments up to 64 players from start to finish. This includes check-in, bracket seeding, score reporting, and finalizing competition results • Support players and be the point of contact with match questions or disputes. Show less