Emily Plummer

Professional and Ethical Practices Staff at Mainstreet Organization of REALTORS®
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Location
Des Moines Metropolitan Area

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Credentials

  • Certified Professional Standards Administrator
    National Association of REALTORS®
    Apr, 2016
    - Sep, 2024

Experience

    • United States
    • Real Estate
    • 1 - 100 Employee
    • Professional and Ethical Practices Staff
      • Jan 2020 - Present
    • United States
    • Paper and Forest Product Manufacturing
    • Sales Administrator
      • Sep 2019 - Jul 2022
    • Director, Professional and Ethical Practices
      • Feb 2019 - Jun 2019

      Organize, maintain, and hold hearings for Ethics Complaints, Mediation Requests, and Arbitration Requests pursuant to the guidelines established by the National Association of REALTORS.Coordinate and train members of the Grievance Committee, Citation Panel, and Professional Standards Committee. Assist in coordination of the Broker/Lawyer Committee.Provide on-site training and education to member offices.Coordinate and distribute information to members for risk management, professionalism, and Code of Ethics issues.Answer member questions regarding ethics and arbitration, forms and contracts, license law, and professionalism issues.Supervise Professional and Ethical Practices Specialist and Professional and Ethical Practices Senior Specialist positions. Show less

    • Manager, Professional and Ethical Practices
      • Feb 2017 - Feb 2019

      Organize, maintain, and hold hearings for Ethics Complaints, Mediation Requests, and Arbitration Requests pursuant to the guidelines established by the National Association of REALTORS.Coordinate members of the Grievance Committee, Citation Panel, and Professional Standards Committee. Assist in coordination of the Broker/Lawyer Committee.Provide on-site training to member offices.Answer member questions regarding ethics and arbitration, forms and contracts, license law, and professionalism issues.Supervise Professional and Ethical Practices Specialist and Professional and Ethical Practices Senior Specialist positions. Show less

    • Specialist, Professional and Ethical Practices
      • Apr 2013 - Feb 2017

      Organize, maintain, and hold hearings for Ethics Complaints, Mediation Requests, and Arbitration Requests pursuant to the guidelines established by the National Association of REALTORS.Assist in coordination of the Grievance Committee, Professional Standards Committee, and the Broker/Lawyer Committee.Implemented the Citation Panel for expedited process for certain violations of the Code of Ethics.Answer member questions regarding ethics and arbitration, forms and contracts, license law, and professionalism issues. Show less

    • Professional Standards Assistant
      • Nov 2010 - Apr 2013

      Provide administrative support to the Director of Professional Standards.Organize, maintain, and hold hearings for Ethics Complaints, Mediation Requests, and Arbitration Requests pursuant to the guidelines established by the National Association of REALTORS.Answer member questions regarding ethics and arbitration, forms and contracts, and professionalism issues.

    • United States
    • Mental Health Care
    • 1 - 100 Employee
    • Administrative Assistant
      • Nov 2009 - Sep 2012

      • Provide administrative support to Executive Director and Program Administrator. • Maintain Membership spreadsheet and compile monthly demographic information. • Complete monthly, quarterly, and yearly reports for various funding sources. • Provide administrative support to Executive Director and Program Administrator. • Maintain Membership spreadsheet and compile monthly demographic information. • Complete monthly, quarterly, and yearly reports for various funding sources.

    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Executive Assistant
      • Aug 2008 - Sep 2009

      •Provided administrative support to President/CEO and Leadership staff. •Prepared materials for monthly Board of Directors meetings and maintained records of all meeting minutes. •Maintained electronic distribution lists of Board of Directors, Committee and staff rosters. •Assisted in data management, annual report development, and editing of marketing materials. •Assisted in the planning and execution of special events. •Maintained office supplies for all administrative staff. •Provided administrative support to President/CEO and Leadership staff. •Prepared materials for monthly Board of Directors meetings and maintained records of all meeting minutes. •Maintained electronic distribution lists of Board of Directors, Committee and staff rosters. •Assisted in data management, annual report development, and editing of marketing materials. •Assisted in the planning and execution of special events. •Maintained office supplies for all administrative staff.

    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Case Manager, Beans & Bread Center
      • Aug 2001 - Aug 2007

      • Provided counseling, casework, referral, and other basic social services to homeless persons at the Beans & Bread Center. • Established individual service plans to assist clients in moving from the streets or a shelter to transitional housing, increasing skills and income, obtaining permanent housing, and achieving self-sufficiency. • Maintained detailed case records on computer and in hard copy, which summarized meetings and progress in helping clients to achieve goals. • Contacted community resources and provided appropriate referrals in order to access services that allow clients to achieve goals. • Scheduled and transported clients to appointments and meetings. • Supervised staff and day-to-day operations of drop-in center for homeless persons. • Trained and supervised interns providing casework services to clients. • Served as technical contact for telephones, computers, copy machine, and fax machine. Show less

    • United States
    • Civic and Social Organizations
    • 1 - 100 Employee
    • Volunteer Maryland Coordinator
      • Aug 2000 - Jul 2001

      • Recruited, scheduled, oriented, and supervised fifteen volunteers in a meal program that serves 300-400 people daily. • Developed Volunteer Policies and Procedures Manual. • Implemented and maintained volunteer and in-kind donation databases. • Participated in volunteer fairs and community events to inform the community of volunteer opportunities. • Recruited, scheduled, oriented, and supervised fifteen volunteers in a meal program that serves 300-400 people daily. • Developed Volunteer Policies and Procedures Manual. • Implemented and maintained volunteer and in-kind donation databases. • Participated in volunteer fairs and community events to inform the community of volunteer opportunities.

Education

  • University of Notre Dame
    Bachelor of Arts, Anthropology
    1996 - 2000
  • Carroll Community College
    Certificate, Professional Volunteer Management Training
    2000 - 2001

Community

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