Experience

SnapAV

• United States
• Consumer Electronics
• 1 - 100 Employee

• Technical Support Specialist

  • Nov 2018 - Present

  -Designing, troubleshooting, configuring of network, media, and audio equipment for commercial and residential installers -Troubleshooting and configuration assistance for networking equipment for commercial enterprise installers including VPN, VOIP, LAN/WAN, VLANs. -Documentation of reported issues and service calls through SAP, Salesforce and JIRA. -Troubleshooting, configuring and setting up warranty claims for SunBrite televisions and documenting information using Sage. -Designing, troubleshooting, configuring of network, media, and audio equipment for commercial and residential installers -Troubleshooting and configuration assistance for networking equipment for commercial enterprise installers including VPN, VOIP, LAN/WAN, VLANs. -Documentation of reported issues and service calls through SAP, Salesforce and JIRA. -Troubleshooting, configuring and setting up warranty claims for SunBrite televisions and documenting information using Sage.



CPI Security

• United States
• Consumer Services
• 400 - 500 Employee

• Tech support

  • Jan 2009 - Nov 2018

  -Troubleshooting GE R2 security system, E3 security system, and DSC security system in both residential and commercial settings. -Programed and trouble shot home automation, which included IP cameras, automated door locks, thermostats, garage door openers, and z-wave light controls. -Also in commercial settings trouble shot fire systems. -Assisted in training new employees, created several training documents, and training classes. -Troubleshooting GE R2 security system, E3 security system, and DSC security system in both residential and commercial settings. -Programed and trouble shot home automation, which included IP cameras, automated door locks, thermostats, garage door openers, and z-wave light controls. -Also in commercial settings trouble shot fire systems. -Assisted in training new employees, created several training documents, and training classes.