Experience

EnServe Group Limited

• 1 - 100 Employee

• IT Support Engineer

  • Feb 2010 - Present

  Troubleshoot problems relating to hardware, software and networks.Troubleshooting Blackberry (Bes Enterprise), PDA and HTC Devices. Control of Active Directory and Terminal Services through the company’s network. Undertake Helpdesk Duties. Visit Clients throughout the UKFleet Management for Pool CarsProject Management of Vodafone Contracts Telephone patching, including knowledge of Swyx Servers.Maintaining Citrix Connection, VPN,VNC and other remote login tools.Adhering to ITIL, FTR, SLA’s, KPI’s and Follow the ISO27001 Procedures.Working with in-house login tools (Job Track Enterprise).Conduction regular Meetings with IT Managers and Directors. Training IT Staff regarding ongoing projects.Shadow 2nd Line engineers as required, also helping with 2nd line projects.



NHS Connecting for Health

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• 1st and 2nd Line IT Analyst / Incident Management

  • Jan 2008 - Jan 2010