Experience

Tanganyika Wilderness Camps

• Tanzania
• Hospitality
• 1 - 100 Employee

• Head of Reservations Department

  • Jan 2011 - Present

  • Manage and lead the team of 12 Consultants, recruiting staff and doing appraisals.• Monitoring daily and weekly audits (assisted by Audit)• Monitor Deposit collection and resolving overbookings• Create forecast• Inventory Management• Blocks and Allocations• Understand customer needs and requirements.• Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives• Ensure continuous and thorough training of reservation consultants.• Motivating, mentoring, and ensuring high energy levels of the team members.• Ensure that there is growth in the number of actual sales. Achieve targets and ensure collection rates in conjunction with report from Sales.• Timely submission of reports (Sales and Finance). Assisting in Visiting and peaching our products to the customer and market in general. Coordination of marketing activities with the team. Conduct performance review with the team. Daily, Weekly and Monthly Meetings to streamline with the targets.

• Key Account Manager

  • Mar 2017 - 2019

  • Developing and sustaining solid relationships with key clients that bring in the most income for the company.• Communicating and collaborating with the advertising, design, marketing, sales and logistics department to ensure that key client’s needs are met.• Manage all administrative duties, arranging staff meetings, training and development of the team• Build and maintain good relationship between customers and the company.• Ensure there’s growth of actual number of sales

• Administration & Reservation Consultant

  • Jan 2011 - 2015

  • Responding to enquiries within the working day• Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation.• Handle unforeseen problems and complaints and determine eligibility for money returns• Keep financial statements and documents• Daily lodge discrepancies• Provisional clearances• Deposit / payment collection