Learning Experience Manager

• Jun 2023 - Present

-Develop and maintain strong customer relationships throughout the entire client journey, while providing technical and product support to both client and sales teams to effectively address inquiries and resolve issues in a proactive manner. -Ensure the timely and accurate delivery of event requests and services by maintaining meticulous attention to detail and actively managing all aspects of event planning and execution. - Prepare comprehensive utilization reports, account history reports, and evaluation reports on a regular basis. Effectively communicate these reports to both sales teams and clients, enabling data-driven decision making and improving overall performance. - Establish customer service policies and practices tailored to individual clients, recognizing their unique needs and requirements. - Collaborate with cross-functional teams to drive customer success and improve overall client experience. Act as a key liaison between clients, sales teams, and internal stakeholders, ensuring seamless communication and successful outcomes. Show less

Business Owner

• Jan 2021 - Present

Freelance Project Manager

• Mar 2022 - Jul 2022

- Provided project management support for 6 events with a team of 5 producers, 3 editors and 1 creative director. - Managed production logistics, including sourcing and booking talent, arranging travel accommodations, booking catering services, and assisting in expense reports . - Demonstrated expertise in providing comprehensive administrative support, including managing email and telephone correspondence, maintaining calendars, conducting data entry, and creating dynamic presentation decks. - Facilitated meeting communications and daily team check-ins to ensure project progress and stakeholder alignment. - Improved communication channels and workflow processes. - Managed project timelines to ensure delivery of high-quality projects on time and on budget. - Supported video production as a QC producer providing transcription services and overseeing postproduction review cycles prior to final delivery to the client team. - Demonstrated exceptional organizational skills, attention to detail, strong communication skills and collaborated effectively with cross-functional teams to achieve project goals. Show less

AGM

• Nov 2019 - Nov 2020

-Managed the Adidas Employee Store while assisting in driving store profitability to exceed sales and profit targets and controlling operational expenses. -Responsible for the recruiting and hiring of top talent candidates to fill open roles in the Portland market while building upon bench strength in order to smoothly execute manpower strategies. -Support, coach and develop a team of 32 store leaders to drive results within each of their departments of responsibility, while inspiring team to accomplish store goals and maximize their individual performance. -Analyze KPI’s and market data to identify opportunities and collaborate with leaders and corporate partners to design effective plans of improvement within each leader’s department of responsibility. Show less

District Manager

• Mar 2012 - Nov 2019

-Managed a district consisting of 35 managers across four states with positive YOY sales in Oregon, Utah, Idaho and Eastern Washington.-Analyzed customer trends and implemented customer feedback to ensure each individual market had the correct product assortment, while ensuring inventory demands were met. -Ensured each store successfully merchandised product statements to present assortments in the most engaging way based on customer trends and insights for each individual market to influence customers and generate sales.-Executed full lifecycle recruitment for all full-time management positions across eight locations. -Developed and trained management-level staff on new behavioral interviewing methodologies to optimize overall hiring practices.-Trained and developed teams by providing consistent and balanced behavioral feedback to ensure improvement and individual career growth.-Liaison between corporate offices and the retail locations, set goals for growth and operational improvements, and conducted training programs for all associates.-Assessed and identified issues that affected key performance indicators and collaborated with store leaders to design effective plans to improve metrics.-Oversaw the district's management of daily operations including program tasks, staffing, hours utilization/efficiency, visual standards, and asset protection. Show less

Store Manager

• Sep 2008 - Mar 2012

Owned full responsibility in all aspects of a multi million-dollar business, including hiring, training, and developing management and part-time sales team.

Wholeale Sales Representative

• Sep 2015 - Oct 2015

Market Representative for luxury jewelry line. Market Representative for luxury jewelry line.

Line Producer (Video & Print)

• Mar 2014 - Apr 2014

Pre-Production: Casting, location scouting, budget management, logistic planning Production: Styling, Crew schedule, Cast schedule, Wardrobe prep Pre-Production: Casting, location scouting, budget management, logistic planning Production: Styling, Crew schedule, Cast schedule, Wardrobe prep