Experience

Serendipity Labs Orlando Downtown

• United States
• Hospitality
• 1 - 100 Employee

• Receptionist/ Administrative Assistant

  • Oct 2020 - Present

  •Oversaw member onboarding by preparing documentation, security clearances, invoices, updating SL databases, and answering member inquiries•Executed clerical tasks such as answering and directing phone calls, email inquiries, mail delivery, development and distribution of office memos, data entry, and digital curation for paperless initiative•Facilitated 15+ monthly meetings, as well as their logistics including preparing communications materials and facilities, scheduling with partners, and preparing additional documentations while providing IT support as needed•Demonstrated technical and organizational skills by managing the flow of sensitive and confidential information of 150+ members within 10 multinational companies•Used time management skills to successfully complete projects that included end of month reports, member engagement surveys, data analysis, and auditing SL data systems.



The Walt Disney Company

• United States
• Entertainment Providers
• 700 & Above Employee

• Club Concierge

  • Jan 2020 - Dec 2020

  •Fostered environment of collaboration, professionalism, and efficiency by using interpersonal and problem-solving skills to resolve miscommunications between staff, guests, and management via phone, email, and in person•Used technical skills to create personalized service experiences for incoming guests by creating reservations, providing detailed property amenity information, and recommending services•Provided international visitors with multi-language services (Spanish, Chinese Mandarin, Portuguese) on itinerary planning, consultation, and interpretation

• Disney College Program

  • May 2019 - Dec 2019



The Little Gym International, Inc.

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Recreation Activities Coordinator

  • Jul 2018 - May 2019

  •Aided in the development of children by facilitating their first interactions in a class/group environment•Used movement-based learning and imaginative play to help build skills and encourage teamwork•Provided general administrative and clerical support for front office operations



Greenville Marriott

• United States
• Hospitality
• 1 - 100 Employee

• Guest Services

  • Mar 2018 - Mar 2019

  •Responded to guest questions and concerns while providing appropriate recovery to ensure guest satisfaction•Regulated efficient guest check in and check out while maintaining communication both verbally and via email•Provided general administrative and clerical support for front office operations



Princess Cruises

• United States
• Travel Arrangements
• 700 & Above Employee

• Guest Service Representative

  • Apr 2017 - Aug 2017

  •Interacted with guests daily responding in a timely manner to their requests, assisting with directions and sharing information•Physically challenging work including repetitive lifting, bending, and pushing to meet daily deadlines•Cross trained to Guest Relations to cultivate better understanding of Princess Cruise line service methods



South Carolina State Houses

• United States
• Government Administration
• 1 - 100 Employee

• House Page

  • Jan 2017 - Apr 2017

  •Executed administrative tasks such as answering phones and email inquiries, mail delivery, development and distribution of memos, data entry, and faxing documents.•Completed any additional clerical tasks, assignments, and duties as needed by management



Greer Commission of Public Works

• United States
• Utilities
• 1 - 100 Employee

• Human Resources Intern

  • Aug 2015 - May 2016

  •Assisted with planning and execution of HR-led events such as benefits enrollment, organization-wide meetings, employee recognition events, holiday parties, and retirement celebrations•Performed periodic audits of HR files and records to ensure that all required documents are collected and filed appropriately•Shadowed HR manager and completed ad hoc projects as assigned including the creation of employee recognition memos