Elaine Jolicoeur

Level 1 Insurance Agent at AMA Insurance
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Contact Information
us****@****om
(386) 825-5501
Location
Lethbridge, Alberta, Canada, CA
Skills

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Credentials

  • Insurance Agent
    Alberta Insurance Council

Experience

  • AMA Insurance
    • United States
    • Insurance
    • 1 - 100 Employee
    • Level 1 Insurance Agent
      • Feb 2014 - Present

      Sell and Service Auto and Property Insurance Sell and Service Auto and Property Insurance

  • Travelodge Lethbridge
    • Canada
    • Hospitality
    • Guest Services
      • Sep 2011 - 2014

      Register arriving guest and assign rooms, cancel and change room reservationsProcess telephone calls, wake-up callsInvestigate and resolve complaints and claimsBalance cash, complete reports and related forms Register arriving guest and assign rooms, cancel and change room reservationsProcess telephone calls, wake-up callsInvestigate and resolve complaints and claimsBalance cash, complete reports and related forms

  • Implant Awareness Society
    • Assistant/fundraiser Work Term
      • Apr 2011 - Jun 2011

      Create PowerPoint PresentationRaise awareness of the charity through social networking and web site Write applications to reach a wide range of potential donorsOrganize volunteer program Create PowerPoint PresentationRaise awareness of the charity through social networking and web site Write applications to reach a wide range of potential donorsOrganize volunteer program

  • City of Surrey
    • Canada
    • Government Administration
    • 700 & Above Employee
    • Help Desk Support
      • Sep 2009 - Mar 2010

      Created and updated call track system originating from telephone, voicemail and emailDelivered technical support to internal customers for the City of SurreyEscalated unresolved problems to support group Provided training for day-to-day operations with software and hardware issuesCreated documentation for clients on a need to know basis Created and updated call track system originating from telephone, voicemail and emailDelivered technical support to internal customers for the City of SurreyEscalated unresolved problems to support group Provided training for day-to-day operations with software and hardware issuesCreated documentation for clients on a need to know basis

  • ComVida Corporation
    • Canada
    • Software Development
    • 1 - 100 Employee
    • Help Desk Support
      • Apr 2007 - Jan 2009

      a software development company which provides the most comprehensive, fully integrated employee management solution possible using the available web and windows technology.Created and updated call track system originating from telephone, voicemail and emailDelivered technical support to internal customers for ComVida financial softwareAnalyzed, developed and tested new business objects for clientTrained clients on using web based scheduler to enter information in compliance with payroll provisionsAssisted clients in resubmitting files to correct missed paymentsProvided post software implementation support and upgraded activities

  • Real Estate Board of Greater
    • Canada
    • Leasing Real Estate
    • 1 - 100 Employee
    • Help Desk Support
      • Nov 2005 - Apr 2007

      The Board advances and promotes the interests of those engaged in the business of real estate. They provide members with tools and education to give clients the best possible service.Created and updated call track system originating from telephone, voicemail and emailTroubleshot user application software, intranet and internet problems for membersProvided support for real estate software for day to day use for membersTested new softwareAssisted clients with installation of upgrades

  • SYDNEY SALES
    • Australia
    • Building Materials
    • BINDERY WORKER
      • Mar 2005 - Nov 2005

      Finished hand work on printed productsSorted and packaged order distribution Finished hand work on printed productsSorted and packaged order distribution

  • CONSEILLERS EN GESTION ET INFORMATION
    • BUSINESS ANALYSIS / PROGRAMMER TIER THREE SUPPORT
      • Nov 2000 - Jan 2004

      CGI's long-standing mission is to provide credit unions with the core banking functionality that helps to compete with global players, while maintaining local community values.Developed ad hoc queries in response to business needs using SQL Enterprise ManagerDebugged code, tested and documented fixesUpdated documentation for system administrator operations manualMultitasked between work orders and outstanding programming projects CGI's long-standing mission is to provide credit unions with the core banking functionality that helps to compete with global players, while maintaining local community values.Developed ad hoc queries in response to business needs using SQL Enterprise ManagerDebugged code, tested and documented fixesUpdated documentation for system administrator operations manualMultitasked between work orders and outstanding programming projects

  • Ministry of Transportation
    • 1 - 100 Employee
    • SYSTEM SUPPORT TECHNICIAN
      • Jan 1999 - Apr 1999

      Provided PC hardware / software support for over 500 remote locationsInstalled MS 95 platform with specific software requirements for individualsChanged backup tapes on serversProvided support for MS Office Provided PC hardware / software support for over 500 remote locationsInstalled MS 95 platform with specific software requirements for individualsChanged backup tapes on serversProvided support for MS Office

Education

  • British Columbia Institute of Technology / BCIT
    Office Administration with Technology Certificate,  Microsoft Office 2007 Certification in Excel and Word
    2010 - 2011
  • Langara College
    Computer Information Systems Diploma
    1998 - 2000

Community

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