Wine Educator

• May 2023 - Present

Wine Educator

• Mar 2022 - Dec 2022

-Delivering curated personalized tastings offered in a high-end environment -Received multiple positive reviews from the winery’s guests -Performed as a top salesperson while exceeding the company’s set sales goals -Maintained positive work culture when working in a group -Suggested implementing new sales tools that worked effectively -Delivering curated personalized tastings offered in a high-end environment -Received multiple positive reviews from the winery’s guests -Performed as a top salesperson while exceeding the company’s set sales goals -Maintained positive work culture when working in a group -Suggested implementing new sales tools that worked effectively

Senior Brand Ambassador

• May 2021 - Nov 2021

-Consistently exceeded personal and group sales targets -Leading VIP tours and providing high-end experiences to our guests -Executing elevated seated tasting experiences -Assisting guests with wine recommendations based on their needs and preferences -Offering assistance to the tasting room manager -Consistently exceeded personal and group sales targets -Leading VIP tours and providing high-end experiences to our guests -Executing elevated seated tasting experiences -Assisting guests with wine recommendations based on their needs and preferences -Offering assistance to the tasting room manager

Brand Ambassador

• Sep 2020 - May 2021

-Excellent private tasting experience noted by multiple positive customer feedback -Motivated and efficient sales of wine club membership to new and existing clients -Individual approach taken with every client seeking to purchase wine -Creative and out-of-the box thinking when working on sales projects -Maintaining warm and professional attitude when working in a group -Excellent private tasting experience noted by multiple positive customer feedback -Motivated and efficient sales of wine club membership to new and existing clients -Individual approach taken with every client seeking to purchase wine -Creative and out-of-the box thinking when working on sales projects -Maintaining warm and professional attitude when working in a group

Sales Administrator

• Feb 2020 - Jun 2020

-Managed B2B and B2C transactions using ERP systems -Liaised with LCBO administration -Processed orders using NISS & ELITE software systems -Handled customers inquiries, maintained client records -Generated supplier orders, prepared inventory & sales reports -Managed B2B and B2C transactions using ERP systems -Liaised with LCBO administration -Processed orders using NISS & ELITE software systems -Handled customers inquiries, maintained client records -Generated supplier orders, prepared inventory & sales reports

Store Supervisor

• Feb 2018 - Feb 2020

-Boosted sales of premium wine by 10% as per end of 2019 -Performed an extensive employee training on wine products -Improved monthly inventory process and eliminated errors -Ensured sales numbers grow by implementing different sales techniques -Ensured a trusting and motivating work environment -Ensured a trusting and motivating work environment -Boosted sales of premium wine by 10% as per end of 2019 -Performed an extensive employee training on wine products -Improved monthly inventory process and eliminated errors -Ensured sales numbers grow by implementing different sales techniques -Ensured a trusting and motivating work environment -Ensured a trusting and motivating work environment

Tasting Room Associate

• May 2016 - Aug 2017

-Served wines and actively engaged customers in discussions-Worked under pressure at a fast-paced environment-Performed public speaking while guiding through tasting and seminars-Represented winery at special events: golf tournaments, wine festivals-Handled customer’s inquiries and effectively resolved complaints

Lab/Cellar Assistant (Volunteer)

• Sep 2016 - Dec 2016

The opportunity allowed me to further my education through hands on learning, while helping an assistant winemaker to run the daily operation.-Learning the basics of wine making through assisting the cellar workers-Helping with making measurements at the wine lab-Helping with cleaning and maintaining the facility clean-Helping with the procedure of wine making process

Tasting Room Associate

• May 2016 - Aug 2017

-Motivated sales of products and services offered by the brewery -Highly educated in product knowledge -Guide and educate customers through beer tastings -Excellent interpersonal and hospitality skills when communicating with guests -Motivated sales of products and services offered by the brewery -Highly educated in product knowledge -Guide and educate customers through beer tastings -Excellent interpersonal and hospitality skills when communicating with guests

Server

• Jun 2015 - Sep 2015