Experience

FbaZoom

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Chief Officer of Operations

  • Oct 2021 - Present

  ∙ Built and manage a fulfillment warehouse for e-commerce sellers on Amazon, Walmart, Ebay, Etsy & Wayfair. ∙ Mapped and analyzed distribution of warehouse operations to maximize revenue generated from 30,000 sq ft ∙ Built CRM system utilizing Zoho to capture and manage 20 leads per month ∙ Manage SEO content by authoring articles and creating content to cross-post on social media platforms ∙ Developed order management system for pick and pack services, handling over 300 orders daily. ∙ Oversee fulfilment of LTL & SPD requests to forward inventory into Amazon fulfillment centers ∙ Receive, unload, organize & palletize 40ft shipping containers for long term storage ∙ Supervised development of Warehouse Management System & client portal ∙ Established SOP's related to receiving shipping containers, LTL shipments & small parcel deliveries. ∙ Process international shipping requests through analysis of price to speed ratios offer by freight forwarders. Show less



Sensil International

• United States
• Transportation, Logistics, Supply Chain and Storage

• Director of Operations

  • May 2017 - Oct 2021

  ∙ Launched OkStraw Paper Straws, Go Green Disposables, EcoTrueBamboo Décor, and EcoMojiWare Compostable Cutlery brands as sustainable alternatives to single-use plastic products for hospitality industry clients. ∙ Built retail sales channels on Shopify, Amazon, Google, and Facebook, generating $50,000 in monthly revenue. ∙ Built and analyzed inventory forecasting models, order management systems and warehouse management systems. ∙ Analyzed supply chain pricing for raw materials, manufacturing and international logistics to provide low cost & high value service to global clients. ∙ Coordinated supply chain operations between Chinese Manufacturers & US warehousing teams to manage product inventory levels ∙ Executed field operations for company exhibitor booths at nation wide food conferences & hospitality shows. Show less



FBAforward, Inc.

• United States
• Medical Practices

• Manager of Client Relations

  • Aug 2016 - Apr 2017

  ∙ Recruited and managed team of 3 sales reps at a 3PL startup, selling logistics and FBA prep services to Amazon Sellers ∙ Developed SalesForce and Desk software platforms to convert 30% of 2500 leads into new client accounts ∙ Designed a software-based SOP for new hires, marked by monthly KPI’s and performance evaluations ∙ Increased revenue by 20% per month in Q1 of 2017, averaging 80 deals and $56,000 in sales for March ∙ Demonstrated skills in data analysis, problem solving, multi-tasking, and coaching Show less



GEICO

• United States
• Insurance
• 700 & Above Employee

• Claims Adjuster

  • Nov 2014 - Aug 2016

  ∙ Managed $2,500,000 in reserve lines, related to bodily injury, uninsured motorist and med-pay claims ∙ Resolved 40 of 120 exposures monthly, exceeding department goals by 33% ∙ Secured accident and injury interviews, reviewed vehicle damage photos, and established liability decisions ∙ Analyzed police reports, health records, and medical bills to negotiate settlement offers ∙ Demonstrates abilities to build rapport, critically think, mediate resolutions, and cross function in teams ∙ Utilized MS Office Suite, GEICO’s Family Auto Policy, CRM system E-Subro Hub, and Claim IQ Show less



Bridgepoint Education

• United States
• Education Management
• 700 & Above Employee

• Admissions Counselor

  • Feb 2012 - Nov 2014

  ∙ Conducted 180 warm calls daily in a fast-paced, high volume call center, to advise and recruit highly interested potential students on degree programs ∙ Recruited 7 students monthly with a 75% retention rate, demonstrating customer-focused communication which personalizes career plans, over comes objections and closes deals ∙ Execute admissions interviews, ran financial aid reports, and processed online applications, showcasing time management and strong attention to detail ∙ Generated 6 and covertd 2 referral leads per month, showcasing motivation to set and exceed sales goals ∙ Lead divisional trainings for 4 teams of 15 counselors on education policies and regulations and how to best recruit highly interested potential students, demonstrating ability to coach and receive feedback ∙ Possesed skill sets in MS Office suite, CRM system Talisma, CampusVue, and FAFSA documents, illustrating solid computer, grammar and multi-tasking skills Show less



Reputation Impression

• United States
• Advertising Services
• 1 - 100 Employee

• Sales Representative

  • Jun 2011 - Feb 2012

  ∙ Scrubbed and cold called 120-140 business leads daily in a fast-paced, high volume call center to sell commission based online reputation management packages priced at $498 ∙ Secured 80 corporate accounts with a 90% retention rate, earning the company $103,000 in total annual revenue; showcasing a motivation to receive coaching and exceed sales goals ∙ Co-authored sales team training manual on over coming objections and closing sales, increasing contact percentage of businesses owners by 20% and sales by 10% Show less



University of California at Santa Barbara, Communications Department

• Research Assistant to Dr. Rene Weber

  • Mar 2010 - Jun 2010

  ∙Conducted research in three focus groups in order to isolate variables linking aggression to interactive media.∙Participated in six experiments through recruitment of student volunteers and organization of research results.∙Edited, filed and delivered research materials for professors and TA's.

• Research Assistant to Dr. Debra Lieberman

  • Mar 2009 - Jun 2010

  ∙ Conducted 15 literature reviews on the relationship between socio-economic status and media usage∙ Led team of four peer research assistants, who each coded 8000 survey responses into quantifiable data∙ Developed solid computer, grammar and multi-tasking skills with MS Word, Excel and Outlook



2010 Santa Barbara Mayor Election, Steve Cushman

• Campaign Recruiter

  • Aug 2009 - Nov 2009

  ∙Canvassed 8 neighborhoods and worked in a call center setting, conducting 50 business to business calls nightly ∙Raised funds from business owners by incentivizing them with a political platform which solved community issues. ∙Acquired $2750 from local companies and Santa Barbara residents. ∙Canvassed 8 neighborhoods and worked in a call center setting, conducting 50 business to business calls nightly ∙Raised funds from business owners by incentivizing them with a political platform which solved community issues. ∙Acquired $2750 from local companies and Santa Barbara residents.



College of Letters and Science, UCSB

• Undergraduate Academic Advisor

  • Jan 2008 - Sep 2009

  ∙Counseled 60 undergraduates weekly to find academic solutions for undeclared major selections. ∙Preformed transcript evaluations and calculated GPA requirements to identify general education course needs. ∙Utilized Microsoft Office by obtaining and submitting 17 types of academic petitions for undergraduates. ∙Counseled 60 undergraduates weekly to find academic solutions for undeclared major selections. ∙Preformed transcript evaluations and calculated GPA requirements to identify general education course needs. ∙Utilized Microsoft Office by obtaining and submitting 17 types of academic petitions for undergraduates.