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Edward Heffer profile image

Edward Heffer

Senior Country Operations Officer at <span class="not-italic font-text_font lg:text-[18px] text-[16px] font-bold claimed">Citi</span>
Intro Book
Edward Heffer is a seasoned banking executive with 17 years of experience at Citi, managing operations and technology development, and previously held a Systems Analyst role at Royal Bank of Canada.
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Location
Toronto, Ontario, Canada, CA
Skills
  • Banking
  • Management
  • Data Center
  • Risk Management
  • Software Development
  • Show all
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Bio

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I am Edward Heffer, based in Toronto, Ontario, Canada. With over 16 years of experience at Citibank, I currently serve as the Senior Country Operations Officer, where I manage operations across various corporate banking sectors and oversee technology applications development. My background also includes six years as a Systems Analyst at the Royal Bank of Canada. I hold a degree from the University of Waterloo, which has provided me with a strong foundation in finance and technology. I am proficient in both English and French, and my skills encompass banking, risk management, IT strategy, and process improvement, among others. I am passionate about leveraging technology to enhance business operations and drive efficiency.

Credentials

  • Project Management Professional (PMP)®
    Project Management Institute
    Apr, 2022
    - May, 2026

Experience

  • Citi
    • Senior Country Operations Officer
      • 2007 - Present

      Manage Operations for Citibank Canada across Corporate Banking businessesManage Technology Applications Development - Transaction Banking, Consumer, Wealth Management, and FinanceManage the Canada Technology Development Centre providing applications development services to Citi’s global Instituti...

  • Royal Bank of Canada
    • Systems Analyst
      • 1989 - 1995

Education

  • University of Waterloo

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