Experience

ZMC Hotels

• United States
• Hospitality
• 1 - 100 Employee

• Dual General Manager

  • Jun 2018 - Present

  Effectively leading and managing all aspects of the hotels and for delivering results that contribute to the mission and overall success of the hotels by accomplishing performance objectives focused on topline revenue, associate and guest engagement, profitability, and ensuring brand standards are met while maintaining the operational and service standards prescribed by ZMC Hotels, LLC.

• General Manager- Hampton Inn Goldsboro, NC

  • Jun 2017 - Present

  Under my leadership, I have taken this property through a complete renovation and everything is brand new. Responsible for the performance of the hotel including profit/loss, revenue management, marketing and sales, guest relations, and employee management and development. Manage hotel operations to maximize profitability and growth and drive brand initiatives through the leadership of people exceptional guest experience.



Hospitality Ventures Management Group

• United States
• Hospitality
• 100 - 200 Employee

• General Manager

  • Aug 2016 - Jun 2017

  Manage all phases of profitability with emphasis on cost controls. Maintain guest relations through interaction with guest during breakfast and manager's reception. Ensure billing vendors in a timely manner. Manage all phases of profitability with emphasis on cost controls. Maintain guest relations through interaction with guest during breakfast and manager's reception. Ensure billing vendors in a timely manner.



Hampton Inn Danville, Va

• General Manager

  • Dec 2014 - Aug 2016

  Supervised staff of 30+ employees in all areas of business operations. Achieved and maintained high level of guests’ satisfaction. Administered budget including strict costs controls to maximize profits. Assessed and resolved operational and human resource related issues in a timely manner. Managed and directed all departments including Housekeeping, Maintenance and Sales for quality control Oversaw all new employee hiring, training, and orientation. Managed scheduling, payroll, incentives, promotions and evaluations. Managed labor costs in regards to required labor standards Reviewed activities designed to promote guest loyalty. Implemented and oversaw programs on preventive maintenance programs as well as special projects. Show less



Econolodge Greenville, NC

• General Manager

  • Apr 2013 - Dec 2014

  Oversaw all aspects of property operations in accordance with Econolodge mission statement. Maximized financial performance, guest satisfaction, and staff development within established standards. Monitored and assessed the performance of the hotel through verification and analysis of guest satisfaction system and financial reports and initiated necessary corrective action. Developed accurate short-term and long range financial objectives. Maintained a pro-active employee performance function to ensure motivation, training, and development. Conducted monthly budget review, maintaining a responsible spend down process while monitoring labor and supply expenses to ensure appropriate financial control. Show less



Extended Stay America

• United States
• Hospitality
• 700 & Above Employee

• District Manager (12 properties)

  • Jan 2010 - Apr 2013

  Responsible for daily operational property decisions. Oversaw staff consisting of an assistant manager, desk clerks, maintenance personnel, and a housekeeping/laundry staff Developed short term action plans and long range planning for new programs and strategies that impacted the hotels based on the existing corporate, directed goals and any new goals that were created. Provided day-to-day support to our hotels including but not limited to insuring that all staffing levels are met. Created and maintained positive, professional working environments in all hotels. Conducted quarterly property visits to each hotel to inspect and assess all operations. Determined and planned corrective actions and made follow-up visits when indicated. Personally made sales calls to our top ten accounts at least once a Quarter. Targeted accounts at each hotel each quarter. Sourced, interviewed, hired and trained General Managers and Directors of Sales, and coached and mentored all management. Show less



Royco Hotels

• United States
• Hospitality
• 1 - 100 Employee

• Task Force General Manager

  • Nov 2008 - Dec 2010

  Traveled between 120 hotels including Hilton, Marriott, Holiday Inn, Wyndham and Radisson Hotels to support the General Managers. Managed or substituted for GM’s on leave. Assisted GMs with managing and controlling their budgets and expenses. Served as Interim General Manager at several properties during GM searches. Resolved customer-related issues on a daily basis. Coached, recruited and trained employees for the company. Took over hotels that were acquired to restructure them and implement company policies and directives. Oversaw preparation for changeover of hotels sold by the management company. Show less