Experience

Austin Voices for Education and Youth

• Primary and Secondary Education
• 1 - 100 Employee

• Director of Family Resource Center

  • Sep 2022 - Present

  The Family Resource Center (FRC) provides wraparound service supports and adult education to local schools. Austin Voices works in collaboration with Austin ISD to strengthen community. The FRC brings together resources to support students and families, including social and health services, advocacy and adult education/leadership training. The goals are: 1) Support families in crisis situations through social service family case management to help move them into a sustainable level of stability; thereby reducing high student mobility. 2) Support families with specific needs through responsive services such as providing food, helping them to apply for programs and assisting them with AISD online enrollment. 3) Increase opportunities for personal growth and family success by providing adult education classes and workshops. 4) Strengthen the connection of parents to the school and their children's education by providing community engagement activities in collaboration with the school and community partners. Show less



LandWest Design Group

• United States
• Design Services
• 1 - 100 Employee

• Human Resource Generalist

  • Apr 2022 - Sep 2022

  LandWest Design Group creates the most celebrated residential landscapes for discerning clients in Austin, Texas and beyond. For two decades LandWest has earned its reputation for creativity, attention to detail, and expertise in design and construction. LandWest holds a company of more 150+ staff. As the only Human Resource Generalist, I ensured all recruiting efforts were managed and all the human resource operation ran smoothly and effectively. I was responsible for implementing existing recruiting strategies and developing new HR strategies and providing sound advice to senior management on all related subjects. I managed new and existing projects necessary to ensure compliance, while also ensuring company needs were met and aligned with overall business objectives. I created and revised SOPs to ensure processes were in-place and relevant. Managed the H-2B VISA employee 2022 onboarding process to ensure smooth transition of employees from Mexico to the United States of America. I launched the 2023 application process for H-2B VISA employees. I created, implemented, and trained 150+ employees on various cross departmental requires via in-person and virtual assistance. I served in the role of Interim Senior Level Desktop Technician for 3-months. Responsibilities: As the only Human Resource employee at LandWest Design, I was tasked with multiple large-scale operational responsibilities that fall along the role of HR Director. • Developed business plans for a variety of HR matters such as compensation, benefits, health and safety. • Supported the human factor in the company by devising strategies for performance evaluation, staffing, training and development • Served as the point of contact for communication between H-2B VISA contracting partners • Monitored adherence to internal policies and legal standards • Management of payroll, benefits plans, time & labor, recruiting, onboarding, performance, training/learning/continuing education, managed employee records Show less



The Refuge for DMST

• United States
• Non-profit Organizations
• 1 - 100 Employee

• IT Project Manager

  • Sep 2019 - Mar 2021

  The Refuge Ranch is a 21-building, $7.5 million, labor of love, nestled among the Bastrop County pine trees. Developed by The Refuge for DMST™ (Domestic Minor Sex Trafficking), a registered 501(c)(3) nonprofit organization, The Refuge Ranch, is a long-term, residential, therapeutic community for 48 girls who have been recovered from sex traffickers. Built from the ground up on 50 acres in a beautiful and restorative setting outside of Austin, TX, The Refuge Ranch provides trauma- informed, holistic care for child survivors of sex trafficking. Responsibilities: As an IT Project Manager, I managed the full conversion of an organization of 80+ employees with 40 clients to working fully remote during COVID-19 by implementing and being the administrator of Microsoft Suite. I created and implemented the Emergency Operations for COVID-19 for a 24-hr facility and the employees. I implemented projects of new software systems, operational processes and procedures, and have measurable outcomes to ensure they are running smoothly. I was tasked with multiple smaller operational tasks and responsibilities; however, my main job responsibilities are as follow: • Developed, recommend, and implemented solutions for technology and operational projects and requests • Identified impacts on cross-organization projects • Worked directly with staff to understand needs and proposed solutions • Managed full life cycle projects, including related procedure definition and user training • Managed hardware/equipment inventory and allocation, including researching/recommending solutions, planning/budgeting, purchasing/approval, and configuration support • Managed IT-related vendor relationships with Managed Care Provider, 24/7 help desk, fiber/cabling vendors, and Security System vendors • Planned, developed, and implemented new processes and improvement • IT System Administrator to Cisco Meraki Dashboard, Carbonite, Threatlocker, Office 365 and Adobe • Created and PM $1M IT Departmental Budget Show less



McCoy Multimedia

• United States
• E-Learning Providers
• 1 - 100 Employee

• Operations Manager

  • 2008 - Sep 2019

  McCoy Multimedia develops serious games-based training and education. McCoy Multimedia develops virtual environments and social simulations to provide the learner with an opportunity to interact with virtual characters and apply the knowledge they have acquired in dynamic scenarios. Responsibilities: As Operations Manager, I am responsible for the organization/coordination of office operations, procedures and resources to facilitate organizational effectiveness and efficiency. I hold meetings with the senior management to review performance of the company and the staff. I deliver reports regarding the finances and the working of the office to senior management. I oversee the selection and recruitment procedure of the new hire new employees. I develop training programs for the employees and plan for such sessions to be conducted. I train and orient the new employees about the office policies, procedures and equipment. As eLearning Project Manager, I coordinate, developed, oversee and maintain the execution and implementation of project plans. I manage teams creating highly interactive education products for DoD clients. In conjunction with the Program Manager, I oversee the execution and implementation of applicable project plans. I manage multiple projects representing multiple task orders, delivery orders or individual contracts. I work collaboratively with a team of Instructional Designers, SMEs, Graphic Artists, and eLearning Developers to Design and develop curriculum for a wide array of programs, courses, workshops and seminars using instructional design models and principles. I resolved problems, issues, and conflicts while ensuring that the project schedule, performance, and deliverables were met. As Training Developer, I work closely with Senior Instructional Designers in the design of courseware. I research learning topics and write content. I ensure quality control through the editing of content and storyboards and evaluation of the final product. Show less



IQA Institute

• United States
• Hospitals and Health Care

• Student Research Assistant

  • Jul 2013 - Aug 2013

  Topic of Course: Research Data Collection and AnalysisSupervising Professors: Dr. Kelly and Dr. McCoy Goals/Purpose: The purpose of the course is to provide background, tools, and methodology needed to perform a qualitative research project using Interactive Qualitative Analysis (IQA). IQA is a systematic approach to qualitative research that utilizes protocols to develop research design, identify themes and draw systems of a phenomenon. IQA teaches HOW to do research, analysis and interpretation. I met with the supervisor weekly to discuss progress and turn in any completed materials. A final meeting occurred the last week of the semester to provide the supervisors with the final project paper and discuss conclusions reached during the semester. I focused on Research Data Collection through Interviews, Coding of Data, and Data Analysis and Interpretation. I utilized existing Interview Protocol to examine the phenomenon of the Graduate Experience to answer the question why do some students succeed and others do not.Written Assignments:• I conducted and transcribed 2 interviews. One was a traditional IQA interview and the other was the long version IQA interview with sub-affinities on the Graduate Experience. I provided a written summary of the method used and the transcribed interviews. • I coded the interview on the Graduate Experience. I provided a written summary of the method used, the coded qualitative data, and drew the system for the respondent. • I coded existing transcripts on the Graduate Experience and produced composite code tables. I provided a written summary of the method used and final code tables. • I provided a term paper on the Graduate Experience summarizing the methods used, protocols developed and conclusions reached during the semester. Show less

• Student Research Assistant

  • Jun 2013 - Jul 2013

  Topic: Research Design Supervising Professors: Dr. Kelly and Dr. McCoy Goals/Purpose: The purpose of the course was to provide background, tools, and methodology needed to perform a qualitative research project using Interactive Qualitative Analysis (IQA). IQA is a systematic approach to qualitative research that utilizes protocols to develop research design, identify themes and draw systems of a phenomenon. IQA teaches how to do research, analysis and interpretation. I met with the supervisor weekly to discuss progress and turned in any completed materials. I met with the supervising professor to turn in the final project paper and discuss conclusions reached during the semester.I focused on Research Design, Focus Group Facilitation and Interview Protocol Design. The two topics I focused on were:• The Movie Watching Experience - to identify what components make up the Movie Watching Experience and how these components relate to each other in order to answer the question why do people go or not go to the theatre.• Political Beliefs - to identify what components make up the Developing Political Beliefs Experience and how these components relate to each other in order to answer the question what are the differences in beliefs of different Political Parties.Written Assignments:• I performed the research design process on a topic utilizing a research design protocol. I provided a written summary of the method used and the completed protocol. • I conducted a focus group to identify elements of the topic phenomenon. I provided a written summary of the method used and the results of the focus group. • I developed an interview protocol based on the results of the focus group. I provided a written summary of the method used and the completed interview protocol. • I provided two papers summarizing the methods used, protocols developed and conclusions reached during the semester. Show less



Calvary Episcopal Church

• United States
• Religious Institutions
• 1 - 100 Employee

• Spanish Teacher

  • 2011 - 2011

  Responsibilities: As a Spanish Teacher, I helped students (pre-K through first grade) communicate and understand the Spanish language. I encouraged students to practice vocabulary they have learned and assist them in accurately listening, speaking, writing and reading Spanish. I used techniques such as role-playing, dialogue, language games, literature, film and other formal exercises in teaching Spanish. I designed and composed thematic units that are aligned with TEKS scope and sequence. I conceived and implemented lesson plans that follow the thematic units and scope and sequence of the school. I facilitated the learning of every student by creating a nurturing and stimulating learning environment in which children are expected to reach their own academic potential. Show less



Angels for Elders

• United States
• Medical Practices

• Operations Manager

  • 2008 - 2009

  Angels for Elders provides long term or short-term services to older citizens who wish to continue living independently in their own homes. Responsibilities: As Operations Manager, I was tasked to find ways to make the company more productive by providing effective methods in its business operations. To perform my duties, I managed budgets, controlled inventory, handled logistics, and interviewed and supervised employees. I was the Manager on Duty, responsible for 24hr on-call for half a month at a time. To ensure we were performing to the client’s expectations, I performed client file audits and new client visits. As Operations Manager I was fully responsible for payroll and accounts receivable/payable. I recruited, interviewed and hired new employees. I coordinated employee training and was the trainer for new employee orientation. To guarantee clients received the best service, I also provided in home client care. I assisted clients in working toward their therapeutic goals at their residence. I assisted clients in completing all activities of daily living, including: bathing, dressing, grooming, transferring, and feeding. I provided prescription pick-up, pet care/veterinarian visits, dry cleaning, grocery shopping. Additional services included escorting clients to doctor appointments, shopping (grocery, malls, gifts, personal needs), recreational outings (movies, visit friends, reunions, special events), transporting to San Antonio or Austin Airport. Show less



Lighthouse Inn

• United States
• Hospitality
• 1 - 100 Employee

• Convention Service Manager

  • 2004 - 2008

  As a Credit Account Collector, I convinced debtors to pay their overdue bills. I worked from bad debt files given by the company who have not been able to get the debtors to pay through normal billing procedures. If the debtors' complaints were not valid, I then tried to convince the debtors verbally that their bill was fair and should be paid. If nonpayment was due to financial difficulties, I negotiated new payment schedules with debtors. Responsibilities: • Collection of all past due accounts with constant follow-up to ensure that payment is received • Created a backup to Accounts Payable to post daily cash receipts by means of posting of all funds received by mail or wire daily • Documented all customer contacts concerning collection issues in the business system. Entered appropriate language and detail information on each note • Followed guidelines for approval of new accounts as outlined in the credit policy • Investigated and resolved all payment discrepancies within a 30-day period, such as; Pricing issues, shipping errors, shortage discrepancies, charge backs, RGA differences and/or freight charges • Posted customer payments to the correct accounts and invoices • Prepared and attached a new customer information recap sheet to the customer folder before it is provided to the Controller for approval • Prepared reports each month listing all accounts with balances over thirty days old and provided explanation for each account • Processed the necessary adjustment letter if the difference relates to discounts, shipping errors, pricing issues and/or freight • Recorded all notes regarding collections matters immediately in the business system • Responsible for adding new customers and changing existing customer information in the address book utilizing documented guidelines • Responsible for all follow-up on payment discrepancies • Verified and documented bank and trade references Show less



Hilton Worldwide

• India
• Hospitality
• 300 - 400 Employee

• Conventions Manager

  • 2003 - 2004

  The most recognized name in the industry, Hilton Hotels stands as the stylish, forward thinking global leader of hospitality. As Conventions Service Manager I planned, produced and smoothly ran conventions, meetings, seminars and expositions within budget in an efficient, speedy, professional manner.Responsibilities:• Chose menus and worked with chosen corporate facilitator with details• Conducted member surveys to help sell and plan association programs and services• Coordinated reservations and room assignments• Coordinated the activities of various departments to accommodate meetings, conventions, and special events• Coordinated with other organizations and companies who presented programs and set up booths• Facilitated hundreds of vendors with exhibiting their services or products• Met with representatives of groups or organizations to plan the number of conference rooms to reserve, the configuration of the meeting space, and determine what other services the group will need, such as catering or banquets and audio, visual, or other electronic requirements• Organized detailed billing for clients prior to the event• Oversaw the setup of the selected banquet spaces• Planned massive logistical operation of a large conventions, trade shows or expositions• Resolved complaints and problems and carried out special service requests• Resolved unexpected problems and monitored activities to ensure that hotel operations conform to the group’s expectations• Responsible for achieving the meeting's overall objective: the communication goal of the client• Worked within clients needs without going over budget Show less

• Bar and Grill Supervisor

  • 2002 - 2003

  As the Bar & Grill Supervisor, I worked with accountants, wait staff, suppliers, and government regulators (including representatives from the liquor, fire, sanitation, and health departments) to ensure customers needs and expectations were met. I worked closely with the Food & Beverage Director to develop marketing strategies based around theme nights, entertainment, advertising, and special events.Responsibilities:• Coordinated the purchase and pricing of beverages according to budget and hotel requirements• Diffused situations with irate customers• Emphasized and implemented hotel regulations• Employed, trained and supervised bar staff• Ensured customer satisfaction and responded to customer recommendations. • Implemented liquor laws and regulations• Implemented local regulations and accounting procedures to ensure the establishment functioned legally and smoothly• Interviewed job applicants; reviewed applications/resumes; evaluated applicant skills and made recommendations regarding applicant's qualifications• Maintaining records of stock levels and financial transactions• Organized and controlled bar and grill operations• Served as the liaison between hotel guest and the employees Show less

• Human Resources Administrator

  • 2001 - 2003

  As Human Resource Manager I was responsible for all human resource activities, including, employment, compensation, labor relations, benefits, and training and development.Responsibilities:• Administered and explain benefits to employees• Answered telephones and transferred to appropriate staff member• Assisted in operating policy and procedural improvements• Coordinated and maintained records for staff office space, phones, parking, and office keys• Coordinated the resolution of specific policy-related and procedural problems and inquiries (audits)• Created and modified documents using Microsoft Office• Designed and conducted new employee orientations• Developed and maintained relationship with employment agencies, universities and other recruitment sources• Interviewed job applicants; reviewed application/resume; evaluated applicant skills and made recommendations regarding applicant's qualifications• Maintained hard copy and electronic filing system• Performed general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing• Performed specific research/investigation into operational issues, as requested• Prepared, processed and distributed payroll• Aided in maintaining company policies, procedures, and documentation• Provided Hilton established orientation for new employees• Recommended, developed and maintained human resource databases, computer software systems, and manual filing systems• Recommended, developed and scheduled training and development courses• Served as liaison between employees and insurance carriers• Signed for and distributed UPS/Fed Ex/Airborne packages Show less



Providian Financial Corporation

• Financial Services
• 1 - 100 Employee

• Credit Account Collector

  • 2000 - 2001

  As a Credit Account Collector, I assisted debtors to pay their overdue bills. I worked from bad debt files given by the company who have not been able to get the debtors to pay through normal billing procedures. If the debtors' complaints were not valid, I then tried to convince the debtors verbally that their bill was fair and should be paid. If nonpayment was due to financial difficulties, I negotiated new payment schedules with debtors. Responsibilities: • Collection of all past due accounts with constant follow-up to ensure that payment is received • Created a backup to Accounts Payable to post daily cash receipts by means of posting of all funds received by mail or wire daily • Documented all customer contacts concerning collection issues in the business system. Entered appropriate language and detail information on each note • Followed guidelines for approval of new accounts as outlined in the credit policy • Investigated and resolved all payment discrepancies within a 30-day period, such as; Pricing issues, shipping errors, shortage discrepancies, charge backs, RGA differences and/or freight charges • Posted customer payments to the correct accounts and invoices • Prepared and attached a new customer information recap sheet to the customer folder before it is provided to the Controller for approval • Prepared reports each month listing all accounts with balances over thirty days old and provided explanation for each account • Processed the necessary adjustment letter if the difference relates to discounts, shipping errors, pricing issues and/or freight • Recorded all notes regarding collections matters immediately in the business system • Responsible for adding new customers and changing existing customer information in the address book utilizing documented guidelines • Responsible for all follow-up on payment discrepancies • Verified and documented bank and trade references Show less