Experience

Grand Canyon Resort Corporation

• United States
• Travel Arrangements
• 1 - 100 Employee

• Consultant - Opera Superuser

  • Apr 2022 - Present

  Hualapai, Arizona, United States I assist with the channel management for two properties located in Grand Canyon West (Hualapai Tribe). I also assist with anything Opera (Property management system) related (Superuser). This includes hotel operations (best practices). Work in coordination with management/executive team with handling anything additional they need help with including accounting, sales, marketing, and revenue.



Dusmic

• France
• Legal Services

• Hospitality Consultant

  • Mar 2019 - Present

  Remote I have 17+ years of hospitality experience and provide consulting solutions. My experience ranges from limited-service hotels to full-service resorts and worked in both the front/ back of house. My focuses: -Hotel Reservations Contact Center (Including customer support/ Conflict resolution) -Group Reservations (Adhoc, MICE, & Special Events) -Hotel/ Leisure Sales -Property Management Systems (Opera, Springer-Miller) *Please review my work history that will emphasize my experience… Show more I have 17+ years of hospitality experience and provide consulting solutions. My experience ranges from limited-service hotels to full-service resorts and worked in both the front/ back of house. My focuses: -Hotel Reservations Contact Center (Including customer support/ Conflict resolution) -Group Reservations (Adhoc, MICE, & Special Events) -Hotel/ Leisure Sales -Property Management Systems (Opera, Springer-Miller) *Please review my work history that will emphasize my experience in the above areas.* Show less



Resorts World Las Vegas

• United States
• Gambling Facilities and Casinos
• 700 & Above Employee

• Sales Coordinator

  • Dec 2021 - Mar 2022

  Las Vegas Metropolitan Area

• Contact Center

  • May 2021 - Dec 2021

  Las Vegas, Nevada, United States Reservations: Room, Spa, Restaurant and shows. Casino: VIP reservations, casino marketing, and promotions. Programs used: Hotsos, Synkros, Opera, Seven Rooms, Passkey, Cisco Finesse. One-stop contact center. Also assisted with assisting with the opening of a brand new hotel. I have help create SOPs and start up the wholesale team. Work on anything assigned by management.



Expedia Group

• United States
• Software Development
• 700 & Above Employee

• Tier 3 Customer Support - Corporate

  • Dec 2019 - Aug 2020

  Las Vegas, Nevada Inbound call center that manages the highest escalated issues for Expedia Group Brands. Thus providing support and resolutions for our most dissatisfy guests while in pre-arrival, in-travel, and post-stay status. Research guest issues by a number of tools to investigate the root cause and try to resolve the guest issues and also justify any pay-outs (if any). Flight knowledge for Sabre and Amadeus systems.



Hilton Grand Vacations

• United States
• Hospitality
• 700 & Above Employee

• Commission Sales Associate

  • Nov 2019 - Dec 2019

  Las Vegas, Nevada Sales and marketing for Hilton Grand Vacation Ownership Program. Sold discounted vacation packages prime destinations over the phone. High pressure sales and commission driven environment. Short time here, but loved every aspect of the job.



MGM Resorts International

• United States
• Hospitality
• 700 & Above Employee

• Travel Industry Sales Coordinator

  • Nov 2016 - Sep 2019

  Las Vegas, Nevada Area -Service coordinator (Rooms Only) for all properties within the MGM Resorts Umbrella (13 in all). This includes: Initial contact with client, managing the rooming list, creating an invoice, adding meals and/or tickets, and finalizing payment for the group, to ensure an amazing check-in process. -Assisted management with rate quotes for prospect groups. -Created contracts and counter-signs with clients. Also updated the hotel of the groups details and communicate all relevant information… Show more -Service coordinator (Rooms Only) for all properties within the MGM Resorts Umbrella (13 in all). This includes: Initial contact with client, managing the rooming list, creating an invoice, adding meals and/or tickets, and finalizing payment for the group, to ensure an amazing check-in process. -Assisted management with rate quotes for prospect groups. -Created contracts and counter-signs with clients. Also updated the hotel of the groups details and communicate all relevant information to all departments. -Assisted with Airline Crew rooms expansion at other hotels. -Created drink voucher options at Mirage (groups). -Assisted with site inspections. Show less



MGM Grand Hotel & Casino Las Vegas

• United States
• Hospitality
• 700 & Above Employee

• Group Reservations Coordinator

  • May 2013 - Nov 2016

  Las Vegas, Nevada Area In group Reservations, i have focused on the following: -Domestic/ international Wholesale (Expedia, Mark Travel, Bonotel, etc) account (Property level) management to ensure all package components, billing, and routing is ready for guest arrival. Internal Audits of all OTA’s. -Entertainment Desk: Worked on MGM Grand Garden/ City wide entertainment groups (Sent contract, managed account, Booked rooms for Artist, Band, and crew, set-up amenities/transportation; settled payment). Events… Show more In group Reservations, i have focused on the following: -Domestic/ international Wholesale (Expedia, Mark Travel, Bonotel, etc) account (Property level) management to ensure all package components, billing, and routing is ready for guest arrival. Internal Audits of all OTA’s. -Entertainment Desk: Worked on MGM Grand Garden/ City wide entertainment groups (Sent contract, managed account, Booked rooms for Artist, Band, and crew, set-up amenities/transportation; settled payment). Events included: boxing events (Mayweather Vs Pacquiao), UFC, iHeart music festival, Latin Grammys, Route 91, ACMA’s and much more. -International Adhoc: Assisted with International Motor-coach groups; managed international accounts. -Assisted with the creation of airline crew rooms; which, was successful and created more opportunities under the Mgm resorts umbrella with many airlines. Show less



The Mission Inn Hotel & Spa

• United States
• Hospitality
• 100 - 200 Employee

• Reservations Specialist

  • Oct 2011 - May 2013

  Riverside, Ca -In-house reservations; Managed hotels emails, GDS, OTA's, Special accounts, and assisted with the wedding groups. -Booked Packages (Including setting up: Spa, Dinner, Gift cards, etc) for each guest and customize arrival packets prior to check-in. -Assisted management with special projects and marketing for the wedding packages at the hotel.



Holiday Inn Express & Suites Fresno - River Park Hwy 41

• United States
• Hospitality
• 1 - 100 Employee

• Night Auditor

  • Nov 2009 - Sep 2011

  Fresno, California Area -I was the hotels night auditor and helped manage the end of day reports for the hotel and send them off to corporate. -Limited Service Hotel; Wore many hats including: Laundry, Security, Auditor, Concierge, Housekeeping, minor maintenance, front desk agent, and prepared breakfast.



Delaware North

• United States
• Hospitality
• 700 & Above Employee

• Reservations Agent

  • Apr 2005 - Dec 2009

  Fresno, California Area -Booked Hotel reservations for: Yosemite & Sequoia National Parks (including activities, meals, special events, and internal audits). Also booked 9 other hotels under the companies portfolio. -Supervisor for 18 months; which consisted of: Quality assurance, Training, call center operations, special audits, Payroll checks, and worked closely with management.