Experience

Elektromreža Srbije a.d. (Joint Stock Company Elektromreža Srbije)

• Serbia
• Appliances, Electrical, and Electronics Manufacturing
• 100 - 200 Employee

• Information Technology Technical Support

  • May 2023 - Present

  Installation of OS and various user programs, Solving problems related to harware, software and email, Restoring and backing up data, Installation of new hardware. Installation of OS and various user programs, Solving problems related to harware, software and email, Restoring and backing up data, Installation of new hardware.



SBB Serbia BroadBand

• Serbia
• Telecommunications
• 400 - 500 Employee

• Hosting engineer

  • Jan 2022 - May 2023

  - Solving problems with websites and mails - Adjusting user equipment and mail clients - Monitoring the status of shared hosting servers - Providing all additional information related to packages and services

• Technical Support Specialist

  • Oct 2018 - Jan 2022

  - Monitoring status and solving problems with optical routers, adjusting wifi on optical routers - Identifying and solving customer problems with service (internet, telephone, email and TV) - Keeping and updating records of every customer call in SAP support - Contacting customers based on outbound support team tickets - Creating tickets for technicians to check clients' equipment - Informing superiors about any large-scale device malfunctions and networking… Show more - Monitoring status and solving problems with optical routers, adjusting wifi on optical routers - Identifying and solving customer problems with service (internet, telephone, email and TV) - Keeping and updating records of every customer call in SAP support - Contacting customers based on outbound support team tickets - Creating tickets for technicians to check clients' equipment - Informing superiors about any large-scale device malfunctions and networking issues - Providing informations about current packages, promotions and open service orders.



NCR Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Implementation Coordinator

  • Jul 2018 - Sep 2018

  - Coordination and communication with Walmart store managers and supervisiors in English - Tracing package deliveries to Walmart stores and resolving any issues or delays - Resolving customer's issues or escalating them to the proper associate, team member or manager - Creating records and updating data base - Coordination and communication with Walmart store managers and supervisiors in English - Tracing package deliveries to Walmart stores and resolving any issues or delays - Resolving customer's issues or escalating them to the proper associate, team member or manager - Creating records and updating data base



Merino Trend

• Call Agent

  • Oct 2015 - Jun 2017

  - Presentation and sales of consumer goods over the phone; - Scheduling various examinations for people across Serbia. - Presentation and sales of consumer goods over the phone; - Scheduling various examinations for people across Serbia.



Smart Com Solutions

• Serbia
• Advertising Services
• 1 - 100 Employee

• Sales Consultant

  • Aug 2014 - Oct 2015

  - Presentation and sale of consumer goods over the phone; - Conducting follow-up studies of clients after sales; - Maintaining quality relationships with existing clients; - Expanding base of customers; - Scheduling various examinations for people across Serbia. - Presentation and sale of consumer goods over the phone; - Conducting follow-up studies of clients after sales; - Maintaining quality relationships with existing clients; - Expanding base of customers; - Scheduling various examinations for people across Serbia.



Faculty of forestry in Belgrade

• Forest inventory project of private forest owners in Serbia

  • Apr 2012 - Nov 2012

  - Determining the quality and volume of timber in accordance with serbian timber standard; - Proposing measurement to improve current status of private forests; - Inventory of private forests in Serbia. - Determining the quality and volume of timber in accordance with serbian timber standard; - Proposing measurement to improve current status of private forests; - Inventory of private forests in Serbia.



PE "Serbianforests"

• Intern

  • Jun 2008 - Jun 2009

  - Supervision during harvesting, planting and forest protection activities; - Determining the quality and volume of timber in accordance with serbian timber standard; - Measuring area with GPS device prior to planting, harvesting; - Writing field reports and supervising workers performing tree planting, thinning, herbicide application; - Supervise workers during park maintenance duties; - Supervising propagation of decorative trees and shrubs. - Supervision during harvesting, planting and forest protection activities; - Determining the quality and volume of timber in accordance with serbian timber standard; - Measuring area with GPS device prior to planting, harvesting; - Writing field reports and supervising workers performing tree planting, thinning, herbicide application; - Supervise workers during park maintenance duties; - Supervising propagation of decorative trees and shrubs.