Import Export Coordinator

• Jul 2019 - Present

ETS OPERATIONS COORDINATOR

• Jan 2018 - Apr 2019

Logistics and Freight Forwarding Officer

• Jun 2014 - Dec 2017

Highly motivated Logistics Specialist experienced in SAP platforms, with a background working with private fleet shippers and carriers. Prioritized order security, accuracy and on-time pickup and delivery. Prepared documents for shipment claims submissions. Updated the database with changes in carrier status and e-mailed suppliers, carriers and customers with shipping updates. Redirected shipments en route in response to customer requests. Gathered, logged and monitored all shipping data.Took corrective action in the case of accidents and delays to minimize extra expenses.Assigned shipments to carriers in the centralized database. Redirected shipments en route in response to customer requests.Established long-term customer relationships through prompt and courteous service. Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors. Communicated with domestic and overseas offices to arrange B2B shipments. Entered numerical data into databases in a timely and accurate manner A highly motivated sales associate with extensive customer service and sales experience with a list of professional skills and experiences.

Assistant Centre Manager

• Dec 2013 - May 2014

Overseeing inventory and office supply purchase, overseeing daily office operations for staff of 3 employees.Training new employees on multiple Storage billing programs and data entry software. Liaising with vendors to order and maintain inventory of office supplies. Manage hundreds of accounts receivable accounts working directly with the Financial Management Office.Performing accounts receivable duties including invoicing, researching charge backs, discrepancies and reconciliations.Supporting Center Manager through personal document management, calendar organization and collateral preparation for meetings.Improve timely paying of bills by developing flexible payment plans for customers.Answering an average of 60 calls per day by addressing customer inquiries, solving problems and providing new product information.Earned management trust by serving as key holder, responsibly opening and closing store.Successfully acquired an average of 25 new customers per month, generating a growth in revenue.