Experience

DDLS
• Australia
• Professional Training and Coaching
• 1 - 100 Employee
• Senior Customer Care Centre Consultant

  • Apr 2012 - Present


Sensis

• Australia
• Advertising Services
• 700 & Above Employee

• Customer Care Consultant

  • Aug 2011 - Feb 2012

  * Providing telephone support to Sensis White Pages Consumers including; answering general enquires related to products including online & directory assistance * Generating business listings for the various phone directories Australia wide * Discuss with customers their current accounts including charges content * Managing call escalations to ensure a smooth transition from beginning to closure. * Documenting and reporting escalations and outcomes to White Pages sales and management teams * Liaising with the various departments within Sensis and Telstra to develop solutions that best suit customer needs Show less



John Lewis

• United Kingdom
• Truck Transportation

• Aftersales Advisor/ Call Handler

  • Nov 2009 - Feb 2011

  * Dealing with customer’s orders, complaints and enquiries over the phone and face to face * Responding to emails and telephone enquires in a professional manner to best meet the customer’s requirements * Investigating problems with delivery issues and liaising with third party courier companies * Administration work including filing and submitting customer’s orders for pick-up and delivery * Managing stock discrepancies and logging wastage accordingly * Working closely with John Lewis Buying Office regarding stock movement * Liaising with shop floor and other branches, distribution centre’s and courier companies in order to fulfill and resolve customer’s outstanding orders * Processing Johnlewis.com and Peter Jones return stock including re-deliveries and refunds according to deadline * Training of new and guiding of temporary staff Show less



Travelers Essentials, London

• Freelance Graphic Designer

  • 2009 - 2009

  * Art sourcing and re-touching images * Designing still images * Creating Flash file and scripting for rotating web banner with individual links * Art sourcing and re-touching images * Designing still images * Creating Flash file and scripting for rotating web banner with individual links



Millington Associates

• United Kingdom
• Design Services
• 1 - 100 Employee

• Freelance Artworker

  • 2009 - 2009

  Image re-touching and logo clean up; Nike 'Choose your Weapon' campaign Setting up document size, shape and layout for production of in-store displays Asperity Employee Benefits, London Image re-touching and logo clean up; Nike 'Choose your Weapon' campaign Setting up document size, shape and layout for production of in-store displays Asperity Employee Benefits, London



Asperity Employee Benefits Ltd

• Freelance Graphic Designer

  • 2009 - 2009

  * Designing web page landing, micro banners and email footers * Rebranding of top companies reward scheme identities and websites * Design of promotional posters and logos * Designing web page landing, micro banners and email footers * Rebranding of top companies reward scheme identities and websites * Design of promotional posters and logos

• Advertising Artist

  • 2006 - 2009

  * Adhering to both customer requirements and Sensis printing guidelines for the Yellow Pages advertisements ranging from small in-columns to full pages * Examining customer contracts and copy sheets provided by sales representatives * Creating new or editing existing documents dependant on customer requirements * Adhering to strict layout and printing guidelines as required by Sensis * Image sourcing, photo re-touching and manipulation * Editing of provided logos and the creation of vector logos for print * Completed advertisements created at strict file size requirements * Training and providing guidance of new artist who joined our team Show less