Project Manager

• Jul 2022 - Present

Carpenter

• Apr 2021 - Jul 2022

Carpenter

• Apr 2016 - Apr 2021

Human Resources Business Partner and member of SHRM

• Nov 2016 - Mar 2017

Organizational Learning Specialist

• May 2015 - Nov 2016

Responsible for facilitating the learning/upskilling of enterprise-wide programs based on supporting data analytics. Operated as Coach to District/Store/Pharmacy Managers to reinforce operational program adoption and learning, using key performance indicators and metrics. • Conducted Manager training resulting in highest customer service surveys in Region.• Built strong relationships with Store and Area Leadership which led to greatest completion rate of training modules.• Trained District Manager’s in Pharmacy certification ensuring increased awareness of store issues in turn leading to greater Area profitability.• Facilitated chain wide presentations and roll-outs for new processes which led to increased efficiencies.• Consulted with store teams and Area leadership enhancing communications.

Operations Trainer

• May 2011 - May 2015

Identified Store and Pharmacy-level training needs by assessing analytics and developing training plans to improve employee engagement and maximize store profitability. Trained and mentored store/pharmacy employees with the goal of reducing turnover, enhancing quality of service and developing talent.• Created manuals, training and PowerPoint presentations for Walgreens systems and training into Duane Reade (DR).• Coached Trainers (T3) remotely and on-site for systems and processes in DR.• Opened/closed/relocated DR stores resulting in increased profitability.• Successfully partnered with all levels of leadership which led to promotion Organizational Learning Specialist.

Store Manager, Project Lead

• May 2003 - May 2011

Focused on profitability and developing talent in organization. Promoted from Assistant Store Manager (ASM), Executive ASM, Store Manager then Project Lead.• Promoted to SM and transitioned to projects which included opening/closing/relocating stores and personnel, while focusing on training Area wide procedures.• Liaison for corporate visual merchandising initiatives in prototype stores.• Created plan to reduce 5 stockroom areas to 2 with schematics, logistics and ordering.• Certified Pharmacy Technician in State of NY prior to becoming SM as one of a handful of team members.• Supported Payroll, scheduling, travel, & benefits for Walgreens/DR acquisition team members culminating in promotion from project team to Operations Trainer role.