Experience

Kalashnikov USA

• United States
• Sporting Goods Manufacturing
• 1 - 100 Employee

• Systems & ATF Compliance Coordinator

  • Nov 2019 - Present

• Logistics Specialist

  • Oct 2017 - Dec 2019

  • Implementation of inventory management tools.• Manage all inventory parts and finished goods.• Supply production line with parts.• Provide daily production report to management.• Implementation of shipping and receiving department. Handles all shipping and receiving.



Century Bank

• Banking
• 1 - 100 Employee

• Electronic Services Officer

  • Dec 2014 - Nov 2016

  • Responsible for implementation and support of Electronic Banking products (ATM, Mobile Banking, Online Banking & Debit Cards).• Supported all forms of Electronic Payment Processing (ACH, B2B, Bill Pay, Wires, Apple Pay).• Managed bank ATM fleet and deployment of new ATM terminals.• Participated in the deployment of new banking services and products.• Collaborated with multiple financial services vendors to successfully administer Electronic Banking services.• Reviewed reports to identify exceptions, monitor quality and ensure compliance.• Identified process improvement opportunities to increase back office process efficiency. Show less

• Customer Service Supervisor

  • Dec 2013 - Dec 2014

  • Managed call center staff to achieve service level objective and maximize customer satisfaction.• Handled escalated calls from Customer Service staff.• Reviewed all Debit Card disputes for accuracy and completion.• Mentored, motivated and led team activities to increase productivity and morale.• Supervised employee performance with regard to overall work load, performance reviews and disciplinary actions.

• Sales & Services Liaison

  • Jan 2012 - Dec 2013

  • Responsible for setup and technical support of electronic banking services (Merchant Services & Remote Deposit)• Delivered formal presentations to prospective clients.• Installed and supported Remote Deposit Capture scanners.



JPMorgan Chase

• United States
• Investment Management

• Personal Banker

  • Feb 2011 - Dec 2011

• Sales & Service Associate

  • Apr 2010 - Feb 2011

• Teller

  • Apr 2009 - Apr 2010