Dorothy Mann

Customer Resolutions Coordinator at Wellington Electricity
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Contact Information
us****@****om
(386) 825-5501
Location
Porirua, Wellington Region, New Zealand, NZ
Skills

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Bio

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Credentials

  • First Aid
    St Johns first aid training
    Mar, 2021
    - Sep, 2024
  • Health and safety
    FFS Training School
    Mar, 2021
    - Sep, 2024
  • NQF4
    iFunding
    Sep, 2013
    - Sep, 2024

Experience

  • Wellington Electricity
    • New Zealand
    • Oil and Gas
    • 1 - 100 Employee
    • Customer Resolutions Coordinator
      • May 2021 - Present
  • Heritage Lifecare
    • New Zealand
    • Hospitals and Health Care
    • 100 - 200 Employee
    • Senior Administrator of Customer Retention
      • Sep 2019 - May 2021

    • Receptionist and Admin Support
      • Aug 2019 - Sep 2019

  • Londoloza Protection Group
    • Security and Investigations
    • 1 - 100 Employee
    • Technical Support Analyst
      • Feb 2017 - Sep 2019

    • HOD for Technical and Customer services
      • Sep 2017 - Jun 2019

      Technical and Customer Service focus

    • Technical Manager
      • Jan 2017 - Dec 2018

  • Majestic Nail Bar and Spa
    • Business Owner
      • Oct 2016 - Sep 2019
  • ADT International
    • 1 - 100 Employee
    • Customer Service Manager
      • Aug 2015 - Jul 2016

    • Customer Service Supervisor
      • Oct 2009 - Jul 2015

      Maintaining and ensuring that client retention forecast figures do not exceed.Maintain team spirit, motivation and goals. Ensure Customer focus and development. Creating and implementing trend reports for Management and Branch Managers. Re-evaluating and adjusting the company’s and staffs save offers to retain customers. Always keeping focus on core competences. I also ensured that staff recruitment, succession planning and sustainability were a key focus area to ensure successI currently manage 23 staff members daily. Strategic resource management including: Staff Branch Managers Trends and Data Analysing Maintaining customer relations with all customers, staff and Management. Staff development, Customer Services objectives and planning. Reporting to the Customer Service Manager and Branch Manager monthly, with forecasts performances and Opposition trends as well as attrition saved. Ensuring monthly figures are pulled daily for staff incentives. Show less

  • ADTSecurity
    • Malaysia
    • Security and Investigations
    • 1 - 100 Employee
    • Technical Supervisor
      • Sep 2001 - Sep 2009

      Issuing out daily work to all staff to be actioned Staff development Ensuring all technical work that was given to the technicians had been attended to Capturing on Invoices to send to finance Ensuring staff had captured all job cards and that information and stock was correct Progress reports sent out to all Managers jobs that had been done and value of the jobs. Pending installations and values for jobs in progress sent to finance weekly Ensure Forecast figures are reached. Maintain accurate reports, regarding technical job sheets and payments. Six Sigma projects- ensuring in-house customers take advantage of the maintenance contracts. Updating payroll information. Setting and attending departmental meetings. Trends and Data analysis on technical workmanship Sending out progress and performance reports daily to Management Scheduling of daily work that needed to be given to technicians Dealing and resolving customer complaints for Management Show less

Education

  • i-Fundi
    NQF4, Gen. Management
    2013 - 2014
  • Vainona High School(Zimbabwe)
    Matric
    1995 - 1999

Community

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