Experience

KEV Group

• Canada
• Software Development
• 100 - 200 Employee

• Software Trainer

  • Oct 2022 - Aug 2023

  Toronto, Ontario, Canada Trained and coached agents on how to use proprietary accounting software across North America. Performed needs analysis with new and existing bookkeepers to create a training session conducive to their needs.



Alorica

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Learning Specialist

  • Jan 2022 - Sep 2022

  Montreal, Quebec, Canada Trained newly employed call center employees and existing call center employees on new programs. Provided refresher trainings to existing call center employees. Responsible for transitioning trainees to production by managing the nesting experience.



Nimonik

• Canada
• Information Technology & Services
• 1 - 100 Employee

• Customer Success Lead

  • Oct 2019 - Aug 2020

  Montreal, Canada Area Reported directly to CEO. Responsible for ensuring that customers were using software efficiently and effectively. Actively solicited client feedback to understand end-user experience and recommended improvements to the Product Manager. Used Project Management skills to work with various departments advocating for the customer, outlining expectations, and ensuring that deliverables met customer expectations. Performed needs analysis with new and existing clients to assess knowledge gaps and… Show more Reported directly to CEO. Responsible for ensuring that customers were using software efficiently and effectively. Actively solicited client feedback to understand end-user experience and recommended improvements to the Product Manager. Used Project Management skills to work with various departments advocating for the customer, outlining expectations, and ensuring that deliverables met customer expectations. Performed needs analysis with new and existing clients to assess knowledge gaps and created action plans. Show less



Run Distribution

• Canada
• Wholesale
• 1 - 100 Employee

• Customer Champion

  • Aug 2017 - Jan 2019

  Help customers via email and chat to ensure that they have the best experience possible. Write documentation to help users. Work with the product team to build tools that will increase the quality of technological support.



Green Light Marketing

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Product Trainer

  • Sep 2015 - Jul 2017

  Longueil, Quebec Tactically and strategically trains and coaches new and existing agents to provide a superior customer experience to customers. Trains agents to generate sales in both a scripted and unscripted environment. Key component within the organization at training and coaching agents on how to convert qualified leads into sure sales. Relied upon to provide need analysis and create learning tools that are: easy to understand, that are effective, and generate revenue growth for the organization.… Show more Tactically and strategically trains and coaches new and existing agents to provide a superior customer experience to customers. Trains agents to generate sales in both a scripted and unscripted environment. Key component within the organization at training and coaching agents on how to convert qualified leads into sure sales. Relied upon to provide need analysis and create learning tools that are: easy to understand, that are effective, and generate revenue growth for the organization. Creates sales and retention methodologies that protect the main revenue streams and helps the organization maintain and grow customer base. Show less



Intertape Polymer Group

• United States
• Packaging and Containers Manufacturing
• 700 & Above Employee

• Customer Service Representative

  • Sep 2014 - Aug 2015

  Ensure that orders for international distributors and Internal sales force are correctly processed and and shipped on time for accounts that generated millions of dollars in sales. Create unique requests for special orders. Provide pricing and stock availability upon request and communicate with multiple departments to ensure that just in time stock is delivered and on time.



Bell

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Training Consultant, Field Sales

  • Feb 2013 - Feb 2014

  Montreal, Canada Area Subject matter expert for residential service products. Training newly employed sales representatives and providing refresher trainings to vendors. Perform needs analysis and implement lesson plans that ensure vendor requirements are met.



N.E.W. Customer Service Companies, Inc

• United States
• Consumer Services
• 200 - 300 Employee

• Retail Sales Trainer/ Sales Development

  • Jan 2010 - Jul 2012

  Montreal, Canada Area Visit client sales teams on-site and facilitate sales training sessions for Store Managers and Associates in all of Canada's major markets. Create and audit professional learning materials. Perform needs analysis, develop and implement lesson plans that ensure client requirements are met. Produced training expense forecast for major training inciatives.


N.E.W
• United States
• Wellness and Fitness Services
• Trainer

  • Jan 2008 - May 2012

WCC Canada
• Trainer

  • 2008 - 2009

memberworks
• United States
• Individual and Family Services
• trainer

  • 2001 - 2007

memberworks canada
• Canada
• IT Services and IT Consulting
• 1 - 100 Employee
• trainer

  • 2001 - 2007