Experience

Binotel LLC.
• Ukraine
• Telecommunications
• 100 - 200 Employee
• Head of Technical Support

  • Jan 2023 - Present


Mindy Support

• Cyprus
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Data Annotation Team Lead

  • Aug 2022 - Jan 2023

• Customer Support Team Lead (Glovo)

  • Oct 2020 - Jul 2022

  Responsibilities:● Maintain and manage a team of agents (15 - 25 agents)- organizing and monitoring the work of the customer support team- motivating agents to achieve high results- participation in the adaptation of the agents- solving non-standard tasks- interaction with other teams, managers of related departments- control of team KPIs- systematic feedback for agents- infringements monitoring- chats/calls audit- team performance reporting.● Participation in the project KPIs monitoringAchievements:- Formation and management of a remote team.- Successfully designed and implemented client-oriented scripts.- Increase team performance by 30%.- New TeamLead onboarding Show less



Mindy Teams

• Ukraine
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Data Annotation Team Lead

  • Nov 2019 - Oct 2020

  ● Maintain and manage a team of annotators (30 - 50 annotators)- monitoring the project performance- team goal setting- interaction with other teams, managers of related departments- systematic feedback for annotators- infringements monitoring- motivating annotators to achieve high results- completed tasks audit- participation in the adaptation and development of the team's annotators- team load scheduling● Realization of training- training new annotators- training in new tasks Show less

• Data Annotator

  • Jul 2019 - Nov 2019

  ● Data Processing/Annotation- 3D Point Cloud Annotation- Video Annotation- Speech Recognition- Text Annotation- Image Processing/Annotation● Achievement of assigned KPIs- Quality- Productivity