Experience

Halton Family Health Centre

• Canada
• Medical Practices
• 1 - 100 Employee

• Medical Administrator / Receptionist

  • Jun 2012 - Present

  • Manage all front office activities to optimize facility workflows and patient management and provide comprehensive administrative support including answering incoming/outgoing calls, business correspondence (reports, charts), manage computerized appointment management, billing & collections, invoicing, payments, scanning, printing, faxing, deal with insurance claims, and customer service • Act as liaison between the patients and doctors to address inquiries and concerns including test results and prescription renewals• Create and maintain confidential patient files and EMR/EHR systems to automate patient records management; take patients' height, weight, temperature; deal with specialist office, take referrals, and schedule appt at diagnostic imaging for the patients• Train new and existing staff on new computer systems and facilitate communication between clinic and system support specialists• Record, transcribe, and draft forms of correspondence including exam notification letters or third-party insurance forms and letters, receive and record billing and payments; and sort medical files and other documents



Postmaster Medical Clinic

• Canada
• Medical Practices
• 1 - 100 Employee

• Medical Administrator / Receptionist

  • Jul 2016 - Jul 2019

  • Supported front desk operations including greeting patients, answering phones, scheduling appointments, ordering office supplies, calendar management of physicians, appointment booking, redirected/escorted patients to examination/treatment rooms and performed various other clerical/administrative functions as required• Involved in scanning documents, organized files, and updated electronic health records (HER/EMR), medical billing, payments, and charting• Consistently exercised discretion in handling correspondence, information, and all matters of confidentiality; raised issues where appropriate



North Burlington Medical Centre

• Canada
• 1 - 100 Employee

• Medical Administrator/ Receptionist

  • Jul 2010 - Aug 2016

  • Involved in booking appointments for routine patients and registered and non-registered patients, matching patient requirements with physician specialties and availabilities, coordinating with the client to obtain required medical records before the examination, communicating with patients regarding appointment and documentation queues, and assisting with external referrals to other specialists, such as radiologists, oncologists, etc.• Clarify the type of assessment by asking questions or conducting interviews and questionnaires, gathering and sometimes updating patient’s record using electronic systems (EMR/EHR), and assisting patients in completing forms and documents, such as insurance forms• Handed all incoming and outgoing mail, calls, emails, and faxes, prepared and proofread/edit medical records and reports



Dr. Charanjeet Mander’s Clinic

• Medical Administrator/ Receptionist

  • May 2010 - Jul 2010

  • Involved in greeting patients, assisting patients with insurance forms, updated patient records by asking questions, and helping with a questionnaire to assist with assessments and scheduling appointments by phone, email, or in-person• Served as a guide before and after getting the patient to their exam room; took a patient's height, weight before their appointment • Involved in greeting patients, assisting patients with insurance forms, updated patient records by asking questions, and helping with a questionnaire to assist with assessments and scheduling appointments by phone, email, or in-person• Served as a guide before and after getting the patient to their exam room; took a patient's height, weight before their appointment