Experience

Highline
• Brazil
• Telecommunications
• 100 - 200 Employee
• Network Operations Supervisor-GA

  • Jul 2019 - Present


Windstream Communications

• United States
• 1 - 100 Employee

• CST I

  • Jan 2018 - Jul 2019

  - Installation and repair of ADSL, VDSL, and G-BOND technologies - Proficiently use and comprehend Viavi One Expert low voltage meters - Install and repair CAT5 inside wiring - Promote brand through customer service - Installation and repair of ADSL, VDSL, and G-BOND technologies - Proficiently use and comprehend Viavi One Expert low voltage meters - Install and repair CAT5 inside wiring - Promote brand through customer service



Tucker Communications Inc.

• United States
• Telecommunications

• Lead Broadband Technician

  • Aug 2014 - Jan 2018

  • Installation of Broadband data, Voice (VOIP), Digital Television services to residential and commercial customers.• Level II help desk support technician, responsible for advanced on-site installation, troubleshooting and configuration of customer residential and commercial connections to broadband service. • Windows setup and troubleshooting; knowledgeable of TCP/IP connections to include DHCP and static configurations.• Test systems and cables using RF meters, network analyzers and ohm meters.• Large scale commercial fiber installation and rewires, testing, terminating and splicing.

• Asset Retention Technician

  • Jun 2013 - Jan 2018

  • Track and maintain record of delinquent accounts.• Identify customer needs through various probing steps that led to issue resolution.• Provided customer with technical assistance.

• Technical Dispatch

  • Aug 2011 - Jun 2013

  • Assisted technicians in completing job orders through the use of specific computer systems.• Routed technicians to jobs in compliance with skill levels, locations and time schedules.• Resolved customer complaints.• Prioritized customer requirements.