Diego Iaconelli
Board Member at Mac Admins Foundation- Claim this Profile
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English Native or bilingual proficiency
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Italian Native or bilingual proficiency
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Bio
Urse Searle
Beyond his being a highly capable manager I find Diego to be a consummate geek (in the best of possible ways). The ability to work with him on technical infrastructure projects, seek his advice on a myriad of technical subjects, and simply enjoy talking about his latest excuse to whip out a soldering iron has certainly enriched my working life. Simply put, Diego is a socially and professionally adept variant of the classic engineer in a shed brought into the 21st century.
Urse Searle
Beyond his being a highly capable manager I find Diego to be a consummate geek (in the best of possible ways). The ability to work with him on technical infrastructure projects, seek his advice on a myriad of technical subjects, and simply enjoy talking about his latest excuse to whip out a soldering iron has certainly enriched my working life. Simply put, Diego is a socially and professionally adept variant of the classic engineer in a shed brought into the 21st century.
Urse Searle
Beyond his being a highly capable manager I find Diego to be a consummate geek (in the best of possible ways). The ability to work with him on technical infrastructure projects, seek his advice on a myriad of technical subjects, and simply enjoy talking about his latest excuse to whip out a soldering iron has certainly enriched my working life. Simply put, Diego is a socially and professionally adept variant of the classic engineer in a shed brought into the 21st century.
Urse Searle
Beyond his being a highly capable manager I find Diego to be a consummate geek (in the best of possible ways). The ability to work with him on technical infrastructure projects, seek his advice on a myriad of technical subjects, and simply enjoy talking about his latest excuse to whip out a soldering iron has certainly enriched my working life. Simply put, Diego is a socially and professionally adept variant of the classic engineer in a shed brought into the 21st century.
Credentials
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ACMT
AppleNov, 2007- Sep, 2024 -
ACSP
AppleNov, 2007- Sep, 2024 -
ACTC
AppleNov, 2007- Sep, 2024
Experience
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Mac Admins Foundation
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United States
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Non-profit Organization Management
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1 - 100 Employee
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Board Member
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Dec 2022 - Present
In December 2022, I accepted a three year term with the Board of Directors for the MacAdmins Foundation, a 501(c)(3) charitable organisation that exists in order to advance the global community of people who manage Apple devices at large and small scales. Launched in May of 2022, based on a community begun in 2015, the MacAdmins Foundation runs conference and training scholarships for Mac Admins all over the world, in addition to running the MacAdmins Slack, a free collaboration platform of more than 50,000 members. Show less
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GitHub
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United States
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Software Development
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700 & Above Employee
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Regional IT Manager, EMEA
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Jul 2021 - Jun 2023
In July, I joined GitHub to bootstrap their EMEA Support function, and bring on new talent and process as we transition from a reactive support model to an agile and TDD based preemptive maintenance focus. During this time I’ve completed the refurbishment of our Oxford location, worked with our IT Engineering Hubbers to stand up and migrate operations from an acquired team to GitHub’s internal infrastructure. I participated in driving the Endpoint Management program, performed testing and code review with Engineering and Security, and also brought on new headcount for the EMEA support roles. In addition to this, I’ve also mentored and supported a report in a recent move to the IT Engineering team through coaching, personal development time, and creating opportunities to pair on the tech stack of our existing offices. Show less
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VMware Tanzu
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United States
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IT Services and IT Consulting
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400 - 500 Employee
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Senior IT Manager, Colleague Experience & Technology for Northern EMEA
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Oct 2020 - Jul 2021
In December 2019, VMware acquired Pivotal Software for $2.7 Bn, and I was part of the team chosen to stay on to aid in the integration efforts. This has continued to form the basis of my day to day work, as well as picking up the EMEA-wide integration efforts for our other recently joined Business Units in the form of CarbonBlack and SaltStack amongst others. I additionally managed and oversaw the integrations of the existing physical security systems in the global estate, bringing some 16 offices and co-working locations into a unified HID badging service, backed by AD and Workday for automated provisioning and access levels. Show less
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Pivotal
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United States
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Aviation and Aerospace Component Manufacturing
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1 - 100 Employee
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Senior IT Manager, EMEA
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Sep 2017 - Sep 2020
Negotiated enhanced global procurement & service agreements with key vendors, resulting in circa 30% savings YoY, while converting CapEx to OpEx for streamlined financial operations & end user experience. Negotiated separate mobility plans & pricing for EMEA specific services, creating an overall model to provide telephony & data. separate from the BYOD model used in the Americas. Engaged & consulted with external customers in Discovery & Framing, building interdisciplinary teams for Digital Transformation. Enabled the business to win new contracts & work in EMEA via a “seat at the table” from a tech & ops perspective, showing how we used our own methodologies & frameworks. Supported Business Ops across EMEA for compliance & remediation in preparation for the eventual company IPO in April 2018. Led a small skunkworks engineering team to develop & deploy fully automated deployment for user endpoints, initially across EMEA & then later deploying out to the East Coast / Central & finally, Canadian & West regions. Partnered with Senior HR Leadership & process owners in EMEA to streamline Strategically Aligned Businesses from former Federation companies to simplify on/off-boarding for colleagues when joining or leaving internal BUs, providing the same High Touch process that all external New Hires would receive. Led an initiative to replace Physical Security badging systems, building custom connectors allowing us to stand up Workday enabled provisioning & de-provisioning of access controls, badges, automated GSOC escalations, & video surveillance for the Flagship EMEA office, which was later rolled into a global priority for our CISO & Directs. Worked with other IT leaders to build & implement new IT Job Family specifications, enabling teams to progress with their development & aspirations. Built an all-new recruiting process with HRBPs to enable a diverse, safe, & respectful team, encompassing non-typical hires, a process later rolled out & adopted by other regions. Show less
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EMEA IT Lead
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Nov 2013 - Sep 2017
Responsible for the well being of our European and Middle Eastern operations within the remit of IT and Infrastructure with offices from London to Dubai, working in close partnership with the Dell EMC Technologies family and Federation companies. Supported organizational expansion into EMEA, and directly involved in new office planning, expansion, and the execution of our business model, while reporting directly to our Business Directors and C Level staff. Responsible for Project Management of our flagship EMEA office build from an IT, Infrastructure, and Systems perspective. Lead a European Zero Touch Provisioning initiative for End User IT, and reduced operational costs across the region for new hires, with "just in time" hardware provisioning, and automated system activations. Migrated the region away from long lead time, static systems that relied on manual triggers, and took average new starter provisioning from six weeks to under a day. While based in London, I have been fortunate enough to travel extensively with the company, and have supported and lead projects in both the East and West US Coasts, as well across our expanding European operations. I am also responsible for all new EMEA offices, working closely with our Federation partners and Facilities teams to bring up entire offices and locations where once there stood nothing but ancient, waterfall practice. Show less
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Apple Inc.
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Computers and Electronics Manufacturing
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1 - 100 Employee
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Genius, IS&T Champion, Family Room Mentor
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Nov 2007 - Oct 2013
Supported New Store Openings within the North Italian Market and UK, delivering staff training including in-depth OS X Server and Client fundamentals, as well as internal training materials for Cupertino as used in Genius Training worldwide. Designed, implemented and supported full end to end OD structure for 150 PHD users across the London Market, before facilitating move to managed internal systems for PCI compliance. Maintained internal training systems (Campus) for Regent St, supporting diagnostic systems and Point of Sale for one of London’s busiest Retail Stores. Developed, built and maintained triage and diagnostic images with a combination of package based installation and NetBoot/Restore images for the market. Show less
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Service Manager
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Sep 2006 - Nov 2007
Oversaw ACPT/ACDT/ADHD engineers for a long standing AASP in South London (now part of Amsys Group). Responsible for the day to day operations of engineers as well as the planning and execution of existing and new installations from ground up infrastructure, for clients as diverse as RBS, Apple Corps, and Soho Estates. Built and maintained system images for prepress, office/admin and media installations with Big Three Suites (Office, Adobe CS, Final Cut). Architected full end to end solutions including Datacentre and Disaster Recovery installation, together with in-house automation of deployment systems. Show less
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Consultant Services
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United States
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Strategic Management Services
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1 - 100 Employee
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Freelance Macintosh Support
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Sep 2002 - Nov 2007
Consultant to University of Kent Social Sciences, as well as a number of major corporations, including Thrifty, Hertz, Paul Raymond Publications, iTunes Festival London, and Sussex House School, Sloane Square. Volunteered in mentoring other students and faculty at UKC in classes and personal computer issues. Consultant to University of Kent Social Sciences, as well as a number of major corporations, including Thrifty, Hertz, Paul Raymond Publications, iTunes Festival London, and Sussex House School, Sloane Square. Volunteered in mentoring other students and faculty at UKC in classes and personal computer issues.
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Education
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2002 - 2005
The University of Kent
Biological Anthropology and Human Systems, BSc, Physical and Biological Anthropology -
Sacred Heart College, Wimbledon
Community
